SUMMARY:

• Quality Assurance and validation analyst with 13 Years of experience with BS in information systems.
• Experienced Business Analyst, trained in SalesForce.com administration, with five years in CRM and data warehouse reporting technologies which includes, Salesforce (SFDC), SAP BI (Business Intelligence), SAP BoBj, Oracle BI etc.
• Exceptional ability to research, analyze and translate technical information to end - users at all levels.
• Experience in performing Feasibility analysis, Risk analysis and Gap analysis.
• Has one inability, not to compromise with Quality and Standards

TECHNICAL SKILLS:

BUSINESS ANALYSIS: REQUISITE PRO, RATIONAL ROSE, RUP RATIONAL UNIFIED PROCESS, UML, MS VISIO

FRONT ENDTOOLS: MS OFFICE (WORD, EXCEL, ACCESS, POWERPOINT & MS OUTLOOK)

LANGUAGES: UML, XML, C, C++, SQL, PL/SQL, HTML

EXPERIENCE IN DATA WAREHOUSE (ETL) & ERP: SFDC CRM, SAP BI (BUSINESS INTELLIGENCE), INFORMATICA - POWER CENTER 8.6.x, DATASTAGE, SAP BUSINESS OBJECTS (BoBj)OPERATING SYSTEMS: WINDOWS 2000/XP/NT/98/95, UNIX

DATABASES: ORACLE, TERADATA, SQL SERVER AND MS ACCESS.

PROFESSIONAL EXPERIENCE:

Sr. Quality Lead/Analyst

Confidential, NJ

Responsibilities:

• Worked on the REMS program for creating the overall test strategy, test plan and testing road map for supporting internal REMS (risk evaluation and mitigation strategy) application for Pega systems BPM (Business Process Management) and CRM (Customer Relationship Management).
• Developed the test scenarios and cases for end to end integrations including the various channels of dataflow testing for various modules and functionalities.
• Managed and tested the end to end process and dataflow including the external/internal entities and channels.
• Extensively used and developed the SQL scripts/queries in validating the database tables and entities and generated the ER diagrams.
• Analyzed the overall system and data needs for end to end integration from the data quality standpoint within the various environments.
• Engagements and meetings with the development group, functional lead to elicit the data requirement and system requirements based on the data mapping documents and technical design documents.
• Effectively communicate the defects identified while tested in the test environment with the program manager and escalating with the technical lead and architect.
• Created the process flow diagram and data flow diagram utilizing visio for the presentations.
• Proposed various techniques leveraging the Microsoft application in integration with HP ALM for building up the overall testing framework and defect management processes.
• Analyzed the test and requirement coverage and developed the requirement traceability matrix RTM and testing status report.
• Tracked, reported and communicated the overall status to the management teams.

Tools: & Environment: PEGA (BPM - Business Process Management), Salesforce CRM (Customer Relationship Management), JAVA, Oracle 12g, SQL Developer, ALM, MS Visio

Sr. Quality Lead/Analyst

Confidential, NJ

Responsibilities:

• Responsible for creating the test framework and test cases based on the various functionalities/modules such as managing Pardot, Campaigns, Leads, Accounts, Contacts, Opportunities, Products, Cases, Activities and Reports/dashboards etc.
• Interacted directly with the business users and the project manager to identifying the User Acceptance Testing scenarios and the defect analysis based on the user stories and use cases for Data Migration project on different salesforce instances and sandboxes.
• Tested, validated, administered, configured, and support the various SFDC objects and business processes on sales cloud applications like Campaign management, Lead management, Account management, Contact management, Opportunity management, Quotes etc. and service cloud applications like Case management and Order management.
• Understood and tested the security and sharing rules at Object, field, and record level for various users, workflows and triggers.
• Developed and communicated the defect regulation plan based on the defects logged by the testers and defining the criteria for the UAT.
• Identified and developed the test conditions/test cases for system as well as user acceptance testing.
• Scheduled the testing milestones and set up the test data based on the availability of sandboxes or production environment needs.
• Provide the estimation on the overall testing needs, testing timelines based on the requirements coverage and the test data needs.
• Developed the UAT report and defect metrics for expediting the defect fixes and coordinated those with the developers and the business owners.
• Developed the end to end mapping report from the user stories development to the opening/closing of the defect.
• Mapped and reviewed the requirement traceability matrix for the post test execution on various testing stages.
• Worked on various custom formula fields, object and field dependencies, validation rules, work flows etc.
• Understood the various page layouts, search layouts to organize fields, custom links, related lists and various components on a record detail and edit pages.
• Attended the design session meetings with the business users and SME’s on defining the use cases for fit-gap analysis (JAD Sessions), configuration and customization of salesforce.com out of the box functionalities with custom objects and fields based on the business needs and the requirements.
• Developed the requirement traceability report and defect metrics (associated with the requirements) for expediting the fixes and coordinated those with the developers and the business analyst.
• Created the test scenarios from strong understanding of the functional requirements, apex triggers, validation rules, workflows, page layouts, profile permissions and roles hierarchy.
• Scheduled the UAT milestones and set up the test data based on the availability of sandboxes or production environment needs.

Tools: & Environment: Agile, JIRA (confluence & Zephyr), JAVA J2EE, UNIX, SQL, SalesForce SFDC (Sales Cloud & Service Cloud apps) UAT, System, Integration, SQL Management Studio, Oracle, MS Visio.

Test Lead

Confidential, Newark, NJ

Responsibilities:

• Responsible for maintaining the communication and leading the procurement agencies team in India/Russia (~ 5 to 6 team members) on the daily activities, including testing, change control management and ticket management processes.
• Develop the overall test materials, strategy and quality plans to facilitate system integration and user acceptance testing methodologies
• Facilitate the scrum events as requested by the project team.
• Coordinated the scrum team and product owner on the daily basis throughout the sprint for clear and concise product backlog items.
• Assisted in removing any impediments to the project team and ensure that sprints are executed on timely manner.
• Ensure the scrum practices and framework for increasing the productivity of the scrum team to be able to focus the sprint deliverables as planned.
• Develop the test execution plan and validation road map document for validating the HGW home gateway medical devices (various build numbers) used for monitoring the blood pressure, weight and sugar level (systolic, dialostic biometrics) of patients within the health managed care and hospitals.
• Develop the tractability matrix based on the analysis of system requirements specification document and use cases.
• Communicated with the business team and users on identifying the critical business rules and defining the integration points in validating the Panasonic medical devices with the external vendor devices.
• Extensively used JIRA - Zephyr as a test management tool for various builds and releases, and to manage the bugs.
• Involved in identifying the requirements for mobile integration (based on Android technology) with the home gateway devices.

Tools: & Environment: Agile (Scrum Framework), JIRA (Zephyr), JAVA J2EE, UNIX, SQL, SIT, UAT.

Confidential, Hopewell, NJ

Test Lead

Responsibilities:

• Coordinate and integrate the testing activities for the overall project team in identifying the testing needs and plan
• Provided my inputs on the test strategy, test plans, requirements, and user stories for the COTS BioFortis applications (for R&D) which was used to handling the various samples (biomaterials) for the different BMS and non-BMS sites.
• Attended the design meetings with the vendor for requirements gathering and user stories and provided the inputs to create the explicit testing scenarios.
• Interacted and communicate with the vendor (BioFortis) on the daily basis and provided the regular testing updates and needs on the test data, environment etc.
• Understood and studied the overall business functionality in integration with the BioFortis Labmatrix application for the business needs in each sprint.
• Attended the project scrum meeting on the daily basis and prioritize the testing efforts as needed for the each sprint.
• Executed and modified the test scripts, scenarios, communicated the defects and provide the overall status to the vendor for BMS.
• Developed and provide the traceability matrix and status report based on different user stories, mapped it with the requirements and scenarios.

Environment: CTMS (Clinical Trials), BioFortis - Labmatrix (LIMS) - Qiagram, JIRA, JAVA J2EE (Cloud based application)

Confidential, BNY Mellon, NY

Test Manager

Responsibilities:

• Developed the test plan, flow diagrams, defined the test approach and roadmaps for integration and user acceptance testing.
• Administration, Configuration, implementation and support experience of various SalesForce SFDC modules and business processes like Account management, Contact management, Product Management, Opportunity management, profile management etc.
• Implemented security and sharing rules at Object, field, and record level for different users at different Line of Businesses.
• Worked on various custom formula fields, object and field dependencies, validation rules, work flows etc.
• Planned, managed and estimated in identifying the resources, quality and developed the internal communication plan during the sprint planning sessions.
• Communicated the overall SalesForce SFDC object functionalities with the users on identifying the fit-gaps at the functionality level.
• Coordinated and integrate the testing activities and advise the project team in identifying testing needs and environment.
• Identified and prioritize the various testing methods during the entire sprint and 25% involvement into project management work.
• Attended the project scrum meeting on the daily basis and prioritize the testing efforts as needed.
• Involved in the design meeting for the various customized SFDC modules for Products (related to Treasury - Money Market, Foreign Exchange, Funds) and objects in integration with the data hub.
• Maintained the strong communication with the management team, business users and development team.
• Involved in hands on testing utilizing tools like SOAP UI - wrote and executed SQL queries for messaging and data driven testing.
• Analyzed the different format of test data XML and Json, based on the testing requirements for integration as well as ad hoc testing.
• Utilized JIRA as a test and bug management tool for logging bugs, test scenarios and scripts and user stories and utilized dashboards for reporting needs.
• Generated and updated the daily test reports and provided it to the project lead on the regular basis.

Environment: Salesforce.com SFDC CRM (Cloud based), Force.com, Visual Force Pages, JAVA J2EE, SOA, Web Services, CRM Data Hub - MS SQL Server 2012, Agile - Scrum Framework.

Tools: Used: SOAP UI, JIRA, VISIO, MS Project

Confidential, Texas, NJ

Project Coordinator

Responsibilities:

• Develop the overall test materials, strategy and quality plans to facilitate system integration and user acceptance testing methodologies
• Attended the project management team meeting and provided regular advice on strategizing testing, in defining acceptance and exit criteria for various test methods.
• Provided guidance and mentored business users on running the different test variances and finalizing the issue management approach.
• Developed and submitted the weekly status report on overall testing and checkpoints for Project management meetings.
• Provided inputs coordinated on technical environments, test data need which includes various source systems for different tracks for upstream.
• Administered and configured Microsoft SharePoint subsites for managing test execution processes and issue management processes.
• Involved and knowledge in building DSO Objects, Info cubes (custom Info cubes to meet business requirements), Info sets and BEx reporting using SAP BW.
• Created and maintained queries in BEx Analyzer and BEx app desinger for analysis and web reporting.
• Maintain the constant communication level with Technical Team and Business teams on testing needs and plans.
• Hands on testing on generating the various reports out of SAP BO BI launch pad.
• Facilitate the defect management meeting for all the tracks and acted as main point of escalation on any defects from the business side.

Environment: SAP BW Netweaver (SAP BI Business Intelligence), SAP CRM, Data warehouse, DB2, Microsoft SharePoint, MS Office

Reporting Technologies: SAP HANA, SAP Business Objects 4.0 (BoBJ) (financial reports)

Confidential, NYC

Test Lead

Responsibilities:

• Developed the test plan on multiple projects for salesforce.com (SFDC) CRM implementation for different sales team and end users in UK.
• Regularly communicated the change in the user requirements based on the various functionalities/modules such as leads, accounts, contacts, products, opportunities, reports/dashboards etc.
• Created page layouts, search layouts to organize fields, custom links, related lists and various components on a record detail and edit pages.
• Experience working with VFP (Visual Force Pages), data extraction, transforming and loading using SQL Loader.
• Attended the design session meetings defining the use cases for fit-gap analysis, configuration and customization of salesforce.com out of the box functionalities with custom objects and fields based on the business needs and the requirements.
• Studied the user requirements specifications and configuration guide for creating the test scenarios for testing apex triggers, validation rules, workflows, page layouts, profile permissions and roles hierarchy.
• Developed and communicated the defect regulation plan based on the defects logged by the testers and defining the criteria for the UAT.
• Mentored and led the offshore team of two to three testers in identifying and developing the test conditions/test scripts for system as well as user acceptance testing.
• Scheduled the testing milestones and set up the test data based on the availability of sandboxes or production environment needs.
• Developed the UAT report and defect metrics for expediting the defect fixes and coordinated those with the developers and the business owners.
• Developed the requirement traceability matrix for the post test execution on various testing stages.

Environment: & Technologies: Salesforce.com SFDC CRM platform, Force.com, Sales Cloud, Visual Force Pages, Workflows & Approvals, App Exchange Data Loader, Apex Script, Windows 7, Rally, Oracle, Agile & Waterfall.

Testing Methodologies: System (Positive, Negative, Security), Unit, System (End to End), User Acceptance (UAT)

Confidential, NJ/DE

UAT Lead/Business Analyst

Responsibilities:

• Involved in developing and reviewing the test approach plan on electronic trial master file (Enterprise Content document based management system) on clinical trials for various Study/Country/Site level documents and lists based on the DIA reference model.
• Mentored and guided the offshore team of three to four testers in identifying and developing the system and user acceptance test scripts and test conditions.
• Responsible for lay out and reviewing the overall testing strategy and various test methodologies for system functional and user acceptance testing as per compliance and regulations.
• Responsible for reviewing the validation deliverables like test approach document, and test strategy plan as per AstraZeneca’s SOP’s following GxP
• Developed and reviewed the system and user acceptance test conditions and test scripts based on the Use Cases and User &Functional requirement specifications which include Audit Trails and Electronic signatures and regulatory standards.
• Actively involved in interviewing and interacting with the business users across the world from Europe and Asia and attended the conference room pilot sessions for defining the Use Cases.
• Provided guidance for preparing the overall approach for test execution, defect handling process and in defining the test logistics.
• Actively involved in identifying the test data and setting up the test environments for dry runs and live runs of the system and acceptance test scripts.
• Developed and mapped the test metrics and requirement traceability reports & matrix via mapping the scripts/test conditions and prepared the test closure memos for and after system test execution.
• Worked with cross functional team and external vendors on identifying issues from the technical standpoint.

Environment: and Tools: MS SharePoint 2010, Nintex Workflow, Documentum, NextDocs, Knowledge Lake, IMPACT (CTMS - Clinical Trial Management System), SQL Server 2008, Oracle. MS Office, LoadRunner 9.5

Testing Methodologies: System (Positive, Negative, Security), Unit, User Acceptance (UAT), Performance, Load, Stress

Confidential, NJ

UAT Lead

Responsibilities:

• Worked on UAT validation and testing activities to be complaint with 21 CFR Part 11 set by the FDA, GxP, mainly includes the Sample Functionality, data integrity, data security, user roles and electronic signature functionality.
• Validated different applications during transition to tablet PCs for software and hardware releases
• Ensuring the usability, stability and integration between marketing and sales included Customer Management, Territory Management, Sampling Management, Sales Planning and Closed Loop Promotion applications
• Validated and tested the system application for SalesForce SFA on multiple dendrite suites of products and versions of applications
• Co-ordinated the database installation process and data setup on the tablet pc’s with the vendors utilizing afaria channel throughout the testing phase.
• As an active UAT member, emphasized critical defects to Program Management and eliminated more than 90% of the critical defects recorded in HPQC
• Executed data validation analysis for new and upgraded software’s during an extended application transitional period
• Revised, updated, and executed user acceptance test scripts by way of dry runs, live runs, identified and generated incident and deviation reports
• Trained in 21 CFR Part 11, 23 GxP, CSV, Sampling practices, and Good Documentation Practices.
• Included release-specific production and defect rate metrics in test summaries, which expedited releases.
• Involved in generating and reviewing CSV (Computer System Validation) deliverables in compliance with 21CFR Part11 and GxP FDA Compliance Regulations SFA applications.

Environment: & Tools: SalesForce SFA CRM - Cegedim Dendrite (Mobile Intelligence - Navigator), HP QC 9.2 (Quality Center), SQL Server 2005, Oracle

Confidential, Anthem, CT

Project Coordinator

Responsibilities:

• Chosen to lead the offshore team of 2-3 members in developing the test cases and test scenarios for the overall test efforts
• Developed the master test plan for the project which includes the various modules related to the different functionalities
• Worked closely as interviewing SME’s and Business team to validate the Business Rules and elicit acceptance.
• Understanding of NASCO claims, 834 Enrollment EDI processes, 837, 837p processes.
• Facilitate effective on-boarding processes after interviewing new hire and creating the training/requirement checklist for each role and provide accesses and open new tickets.
• Coordinated and assisted the entire user acceptance testing UAT approach and system integration testing SIT to meet the deliverables in timely manner
• Facilitate effective meetings and validated the priorities with leads on SDLC areas to ensure the proper sign off
• Coordinated the entire testing effort including the inputs on various test environments and test data needs
• Coordinate the communication and testing activities across multiple platforms and systems for necessary testing effort.
• Validated the financial report generated out of the business objects against the source system reports.
• Reviewed the test scenarios and test cases for approval and scheduled the test team meetings
• Organize the defect management process using defect tracking tool and allowing management accurately assess risk and impact
• Developed and provided RTM, weekly status and defect rate metrics in test summaries to expedite the release.