SUMMARY:

• Around 9 years of experience in QA testing that includes around 2 years as a QA Lead/Onsite coordinator and extensively involved in Test Planning Creation, developing & executing test cases, reviewing and monitoring progress, planning & managing dependencies, risks and resources, schedules, estimates, test reports in Banking & Financial, Pharma and Telecom domains.
• 5 + years of experience as a QA in Salesforce.com CRM application, mainly with Leads, Contacts, Accounts, Cases, Campaigns, Opportunities, Orders and Services entities
• In Service & Sales applications
• More than 3 years of experience as a QA in Siebel CRM application like Marketing and UCM web applications
• Experience with Siebel Account, Opportunity, Contact, Asset, Product, Pricing and Order management/fulfillment modules.
• Good understanding of Software Development Life Cycle (SDLC) and all stages of QA and Defect Life Cycles
• Experience with Waterfall, Agile software development (Scrum) and SOA process.
• Experience in both manual and automation testing with Quality Center, ALM and QTP tools. Experience working with SQL queries to perform the Database testing
• Experience in developing test plans, test cases, defect logging and deployment
• Actively involved in GUI, Functional, Integration, System, Regression, End to End testing, User acceptance, and Database testing
• Familiarity of Quality Assurance standards, processes methodologies and strategies
• Strong in analyzing business requirements and specifications and development of test plans, test scripts, test cases and executing them
• Experience in leading a testing team, assigning and tracking tasks provided to team members
• Self - motivated, team-oriented individual with strong problem solving abilities

PROFESSIONAL EXPERIENCE:

Confidential, Universal City, CA

Sr. QA Tester (Salesforce)/CRM Salesforce Tester

Responsibilities:

• Leading or coordinating the Clients, Business Analysts with off shore team. Preparation of Test Plan and approach based on the Business requirements
• Lead and provide appropriate knowledge transfer to offshore testers to assist in efforts. Develop and maintain test data as necessary to support testing efforts
• Mostly worked with Cases, Contacts, Accounts, Solutions and Reports entities in Service cloud application
• Verification & validation of Inbound Emails as converting as Cases. Validating the Assignment rules of Cases
• Checking the functionalities of Escalation rules of Cases. Testing the Flow functionality of the Cases by using the Call Guides
• Verification of Target and Non-Target Account functionalities. Verification of Inbound and Outbound Cases requirements
• Validated the pick list vales based on the Record type layouts. Thoroughly validating the validation and business rules
• We followed the Scrum SDLC approach to implement the project. Execution of Test scripts and Defects rising in HP QC/ALM
• Maintain test environments to support testing efforts. Review requirements, designs, and other documentation to ensure testability
• Conduct testing to ensure that GUI, functionality, usability, reliability, and performance of IT solutions are consistent with requirements and established acceptance criteria
• Report and manage defects to ensure that all issues are resolved according to established guidelines and expectations
• Assist development team in troubleshooting and determining root-cause of application defects and issues
• Document test results and communicate to Project Management and other Project Stakeholders
• Work with upstream and downstream application teams to execute E2E test cases. Attend and collaborate in all stand ups, planning and design
• Preparing the Traceability Matrix between Requirements & Test cases

Environment: Saleforce.com platform, Apex Language, Visual Force, Data Loader, Apex Triggers, Reports, SFDC Sandbox, Eclipse IDE Plug-in, Windows .

Salesforce QA Tester/SFDC Tester

Responsibilities:

• Develop, execute, and maintain test designs, including test cases and test scripts. Develop and maintain test data as necessary to support testing efforts
• Execution of Test scripts and Defects rising in HPQC
• Mostly worked with Leads, Contacts, Campaigns, Accounts, Opportunities & Report entities in Sales cloud application
• Written the test scripts based on the Siebel to SFDC Migration Mapping sheets
• Once it is loading from the Siebel to Staging are then need to validate the date based on the mappings
• Prepared the test data by using SQL queries, mappings and legacy Seibel applications
• Once loading the data from Staging to SFDC application, we used to test the functionality and GUI testing
• Prepared Test scripts with crucial functionalities for Go-No Go decision and executed in Pre- production environment
• Complex Services testing is majorly done based on different Final Products like Half circuit & Full circuit etc.
• Verification & validation of conversion of Web - Leads functionality
• Validating the Assignment rules of Leads
• Report and manage defects to ensure that all issues are resolved according to established guidelines and expectations
• Assist development team in troubleshooting and determining root-cause of application defects and issues
• Document test results and communicate to Project Management and other Project Stakeholders
• Work with upstream and downstream application teams to execute E2E test cases
• Attend and collaborate in all stand ups, planning and design
• Execute System and Regression Testing
• Gain user acceptance of test results. Preparing the Traceability Matrix between Requirements & Test cases

Environment: Saleforce.com platform, Apex Language, Visual Force, Data Loader, Apex Triggers, Reports, SFDC Sandbox, Eclipse IDE Plug-in, Windows, UNIX.

QA Tester/Salesforce.com Tester

Responsibilities:

• Develop, execute, and maintain test designs, including test cases and test scripts. Develop and maintain test data as necessary to support testing efforts
• Execution of Test scripts and Defects rising in HPQC
• Written the Test cases based on the Mapping sheets & Business requirements. Verification Data values with Legacy Siebel application to Sales force application
• Validating all GUI alignment and column level data in SFDC application. Done the products like Half & Full circuit complex functionality testing
• Main entities involved in this assignment are Solutions, Orders, Leads, Contacts, Opportunities, Quotes, Campaigns and Sites
• Written some complex SQL queries by using Joins, Group by functions to do the data validations
• Verification of all conversion rules and Calculations
• Helping to UAT testers by giving the Screen shots of the functionalities and Test cases flow.
• Worked on shift basis to do the tasks for Pre-production testing for Go-No go decision. Also tested the Cases functionalities which is loaded by using the TOAD interface
• Work with upstream and downstream application teams to execute E2E test cases. Preparing the Traceability Matrix between Requirements & Test cases

Environment: Saleforce.com platform, Apex Language, Visual Force, Data Loader, Apex Triggers, Reports, SFDC Sandbox, Eclipse IDE Plug-in

Web Developer

Responsibilities:

• Develop, execute, and maintain test designs, including test cases and test scripts. Develop and maintain test data as necessary to support testing efforts
• Ran the shell script commands to load the data from Legacy systems to staging data base. Validating the staging data which is extracted by using the ETL tools
• Verifying all migrated Records look & data in Siebel GUI by using the Legacy systems data. Review requirements, designs, and other documentation to ensure testability
• Conduct testing to ensure that functionality, usability, reliability, and performance of IT solutions are consistent with requirements and established acceptance criteria
• Report and manage defects to ensure that all issues are resolved according to established guidelines and expectations
• Assist development team in troubleshooting and determining root-cause of application defects and issues
• Document test results and communicate to Project Management and other Project Stakeholders
• Execution of Test scripts and Defects rising in HPQC
• Tracking the defects and Sending Status reports. Preparing the Traceability Matrix between Requirements & Test cases

Environment: Siebel UCM application, Windows XP, Internet 6, MS Office, Quality Center and Oracle database