SUMMARY:

• Quality Advocate Business Driven Measurable Results
• Functional Systems Analyst and Quality Assurance Engineer with over 10 years of IT experience
• Proactive opportunity seeker problem solver and team builder.
• Responsible for defining and maintaining software QA engineering processes, resources, infrastructure and program plans.
• Responsible for defining and executing Black, Grey box, Ad - hoc and exploratory testing developing, documenting, reviewing, approving and executing System/Functional, Integration, Scalability, Usability and User Acceptance design and test plans to verify and validate numerous multi-tiered web-based projects. That are proven to provide repeatable test cases and measurable results.
• Translate user requirements, write technical specifications, and work closely with development resources on use cases, flowcharts, and technical design.
• Hardware Testing for Mobile Devices, POS Devices, and Xbox
• Familiarity with iOS, Android, BlackBerry, and Windows operating systems.
• Skilled at collecting, organizing, and analyzing data, summarizing findings, developing conclusions and making recommendations from appropriate data sources.
• 4 years of Boeing IT: customer focused results in Commercial Aviation Services and Boeing IT Engineering Systems
• Demonstrated business driven and measurable skills in the development and delivery complex aerospace IS applications for the Boeing Enterprise, Boeing Customers and Global Partners
• Experience in leading quality driven software engineering and business process methodologies and products e.g. LEAN+, Six Sigma, ISO 9000, SEI/CMM, Macroscope P+, Agile, Rational Rose, UML, etc.

TECHNICAL SKILLS:

Operating Systems: Windows (95, 98, 2000, 7, NT 4.0 XP and Vista), Unix, Android, iOS

Testing Tools: Jira, Zephyr, Bugzilla, Clearquest, Mercury, Quality Center Test Director, TFS, Test Manager, Toad

Languages: Java, JSON, Cobol

Web: XML/XSD, Soap, REST, APIs, HTTP

Database: Oracle, SQL Server, SQL, PL/SQL, TOAD

Systems: Highly integrated Multi-tiered enterprise wide web based, POS, COTS, Engineering, Customer Service, Remedy, ServiceNow

PROFESSIONAL EXPERIENCE:

Quality Assurance Engineer

Confidential

Responsibilities:

• Used Black and Gray box test methodologies to test highly integrated systems with COTS products. Creating and executing test plans and scripts.
• Worked on the corporate IVR system.
• EDI, Data validation and end to end integration testing on Visier.
• Developed and managed the Acceptance Test Plan and activities for ServiceNow upgrade project.
• Participate in design walkthroughs. Assist QA with functional test planning, and as required, in execution. Assists in post implementation support / system enhancements.

Quality Assurance Engineer

Confidential

Responsibilities:

• With a Black/Grey box methodology used Team Foundation Server/Test Manager to write test cases/procedures and track coverage and track coverage, ensured all issues or defects are documented, communicated and risks identified for a COTS product including Back office administrative and customer support applications.
• Translate user requirements, write technical specifications, and work closely with development resources on use cases, flowcharts, and technical design.
• Work closely with project managers, developers and testers to prioritize testing and meet schedule deadlines
• Performed requirements traceability
• Created test data
• Used Microsoft SQL Server Management Studio to execute front and back end Black and Grey box tests
• Performed manual performance testing.
• Managed Acceptance Testing
• Assisted with validating new features in production.

Quality Assurance Engineer

Confidential

Responsibilities:

• Perform wireless device testing for mobile devices on Windows, Android, and iPhone platforms via both automated and manual testing using black and grey box test techniques.
• As a test lead worked closely with Business Analysts, Project Managers, developers and testers to prioritize testing and meet schedule deadlines
• Using Black Box methodology contributed in test case execution and reporting for products designed for the Xbox and Kinect systems.
• Coordinate activities of other Quality Assurance team members.
• Perform Installation, Functional, Usability Focused Asset (Performance), System and Verification testing.
• Perform Hardware Validation testing and Localization testing.
• Analyzed and reported test results
• Mentored junior level testers.

Technical Project Manager

Confidential

Responsibilities:

• Managed User Experience Testing and UAT for pre-release Mobile Device and Applications for teams of 30 to 60 people per project across various regions, responsible for managing all aspects from start to finish during testing of a product (mobile device, data stick, router, tablet, new feature/ application, etc.) in order for it to be approved and released to the market. Working with internal teams (IT Admin, Internal Dev, Senior PM, Marketing) across Confidential and outside product vendors as well in order to test and produce high quality products for Confidential .
• Provide product and test support (troubleshooting and root cause analysis).
• Provide product training and support usability testers.
• Triaged bugs to the test team.
• Handled multiple projects simultaneously.
• Responsible for collecting, analyzing and summarizing to management final test results.

Senior Quality Assurance Engineer

Confidential

Responsibilities:

• In an Agile methodology analyzed business requirements and develop test cases and test scenarios for a COTS POS product including Back office administrative and customer support applications.
• Coordinated Quality Assurance activities between Fujitsu and Savers working closely with Developers and Project Management.
• Established best practices and formality to Quality Assurance/ Test, change management, release management and, help desk support process and procedures within the Retail Systems Group.
• With a Black/Grey box methodology used JIRA, Zephyr and Team Foundation Server/Test Manager to write test cases/procedures and track coverage, ensured all issues or defects are documented, communicated and risks identified.
• Provide day to day production support, including troubleshooting of issues. Analyzes and revises existing system logic.
• Participate in design walkthroughs. Assist QA with functional test planning, and as required, in execution. Assists in post implementation support / system enhancements.
• Ad-hoc and exploratory testing based on specific customer use-cases.
• Developed and managed the Acceptance Test Plan and activities.
• Authored the Test Strategies, Test Plans and Test Summaries for the Project. Used Microsoft SQL Server Management Studio to execute back end Grey and White Box tests. Helped maintain training materials.

Senior Quality Assurance Engineer

Confidential

Responsibilities:

• In an Agile methodology as part of the Enterprise Service Bus team worked as an Integration Tester interpreted project specifications (requirements, architecture, functional and design) and build the associated QA documentation accordingly for various integrated internal and external systems. Using SQL and Oracle data bases integrating to Remedy and Java engines. For a wide variety applications and E-Commerce products.
• As an integration tester acted as a lead for unit, system, and acceptance tests. Interacting with a variety of organizations both internal and external with exposure to test automation.
• Soap UI to create, send, receive and analyze XML/XSD statements and files.
• Used Fiddler to debug and manipulate HTTP requests, record web sessions.
• Soap UI to test Web Services, API and REST based service applications.
• Used Unix to navigate file system, search within and manipulate files.
• Used Microsoft SQL Server Management Studio to execute back end Grey box tests
• Used Team Foundation Server/Test Manager to write, execute back end, Black and Grey box and track test cases, bug reports and development tasks.
• Participated in all phases of software development life cycle, including project planning, requirements definition, development design, testing and release

Quality Assurance Engineer

Confidential

Responsibilities:

• Perform wireless device testing for mobile devices on Windows, Android, and iPhone platforms via both automated and manual testing using black and grey box test techniques.
• Preform and assist developers in foot cause analysis to debug JSON files.
• As a test lead worked closely with Business Analysts, Project Managers, developers and testers to prioritize testing and meet schedule deadlines
• Using Quality Center and Bugzilla ensured all issues or defects and test cases are documented, communicated, tracked and risks identified
• As a key member of the E-Commerce QA Team tested windows, web, SEO solutions and back-end applications in a proprietary software-testing environment.
• Worked on security related issues and initiatives for web based MMO game.
• Using Black Box methodology contributed in test case execution and reporting for products designed for the Xbox and Kinect systems.
• Coordinate activities of other Quality Assurance team members.
• Perform Installation, Functional, Focused Asset (Performance), System and Verification testing.
• Perform Hardware Validation testing and Localization testing.
• Analyzed and reported test results
• Mentored junior level testers.

Senior Quality Assurance Engineer

Confidential

Responsibilities:

• In an Agile methodology analyzed business requirements and develop test cases and test scenarios accordingly for an online reservation system for the ferries in the State of Washington. A highly integrated web-based internet application integrating into a COTS POS product including administrative and customer support applications.
• Authored the Test Strategy and Test Plan for the Project.
• Performed requirements review
• Analyzed UML in interpretation of Use Cases.
• Preformed web service testing on Internet Explorer, Safari, Chrome, and Firefox.
• Used Microsoft SQL Server Management Studio to execute back end Grey and White Box tests
• Using JIRA ensured all issues or defects are documented, communicated and risks identified
• Work closely with project managers, developers and testers to prioritize testing and meet schedule deadlines
• Developed and managed the Acceptance Test Plan and activities.
• Provide day to day production support, including troubleshooting of issues. Analyzes and revises existing system logic.
• Participate in design walkthroughs. Assist QA with functional test planning, and as required, in execution. Assists in post implementation support / system enhancements.

Quality Assurance Engineer

Confidential

Responsibilities:

• Test integrated self-service product solutions for mobile devices on Windows, Android, and iPhone platforms via both automated and manual testing using black and grey box test techniques
• Utilized the command line with Shell script to work with various mobile devices backend in order to analyze log files of java script for root cause analysis.
• Analyzed Java code to assist developers in root cause analysis
• Worked with Toad, SQL to verify test data and help with backend troubleshooting
• Reproduce, debug, isolate problems, and verify fixes.
• Analyzed and reported test results
• Using Quality Center and Bugzilla ensured all issues or defects are documented, communicated and risks identified
• Work closely with project managers, developers and testers to prioritize testing and meet schedule deadlines
• Work with test team to develop test plans to ensure product quality
• Perform Localization testing.
• Develop and execute test cases and scenarios for the product.

Quality Assurance Tester

Confidential

Responsibilities:

• Using Black Box methodology contributed in test case execution and reporting for products designed for the Xbox and Kinect systems.
• Perform wireless device testing for mobile devices on Windows, Android, and iPhone platforms via both automated and manual testing using black and grey box test techniques.
• Coordinate activities of other Quality Assurance team members.
• Perform Installation, Functional, Focused Asset (Performance), Verification testing.
• Perform Hardware Validation testing.
• Perform Localization testing.
• Analyzed and reported test results
• As a test lead mentored junior level testers.

Test Engineer

Confidential

Responsibilities:

• In an Agile methodology analyzed business requirements and built test cases and test scenarios accordingly for billing applications (CRM/OMS) with regards billing & customer care domains in a Telecom environment.
• Being a part of the UAT execution team actively contributed in test case execution, tracking and reporting using Quality Center; analyzing the results and communicating status with the Group Leader. In order to deliver timely and quality services, ensuring client satisfaction.
• Involved in testing the order activation and order provisioning in the Wholesale Partner Portal interfaces (MVNO), Retail sanity and end-to-end scenarios for new and converted customers that will be supported by the AMDOCS system to ensure that business requirements are met for each individual application through UI and High Level APIs.
• Unix to launch jobs, open packages for software updates, navigate file system, search within and manipulate files trouble shoot issues to assist in root cause analysis.
• Using Agile methodology and testing life cycle investigated logs in Unix. Worked with SOAPUI, Toad, Quality Center, HLAPI, Amdocs CRM, OMS, AMSS, ACS, and Enabler, Putty.
• DB (Oracle Client); data modeling principles and associated tools (SQL, PL/SQL, TOAD) to verify test data and help with back end troubleshooting
• Used SoapUI to create, send, receive and analyze XML/XSD statements and files.

System Analyst/Test Lead

Confidential

Responsibilities:

• As a Lead Test Analyst by working with Boeing Analysts and off shore development/test teams in Functional, Integration, Performance & Scalability and Acceptance test design and execution for a highly integrated key engineering information system of the 787 aircraft.
• Supporting >10 Major/Minor releases per year over 2 years.
• Authored the Construction and Test Strategy for the Project.
• Developed a process for performing reviews of Unit Task Specifications and effectively provide the results of the reviews to back to the team.
• Developed a process for Auditing Requirements and providing the audit results back to the team.
• Lead members within the department in developing a Problem Report Processes and Procedure.
• Ensure test scripts meet required standards and expected criteria.
• Manage offshore test team in transferring their defect reports into on shore ClearQuest system utilizing the process developed in the Problem Report Processes Procedure.
• Manage offshore test team in the development and execution of their Integration and system Test Cases.
• Developed and managed the Acceptance Test Plan and activities.
• Document test results and analyze test results to determine whether additional system modifications are required.
• As a System Analyst work with the Customer, Functional Analysts, Programmers, Department Leads, and Management to analyze and resolve system issues and provide production support, using DB (Oracle Client); data modeling principles and associated tools (SQL, PL/SQL, TOAD) to verify test data and help with back end troubleshooting

Functional Tester

Confidential

Responsibilities:

• Acted as Application Functional Tester for SLATE functional integration and support of customer processes by acting independently and as part of a team.
• Contributed to the effective use of specific applications within the project.
• Guided the planning, testing and implementation of SLATE system enhancements a system using Python and object oriented data bases (Versant).
• Wrote and reviewed test plans/cases in Mercury’s Quality Center to test SLATE system enhancements.
• Investigated, analyzed and resolved application questions and problems.
• Communicated with the Customer, Functional Analysts, Programmers, Department Leads, and Management on requirements, testing activities and status.

Functional Analyst

Confidential

Responsibilities:

• Proven success as a virtual worker interacting as a troubleshooter worked with the Customer, Functional Analysts, Programmers, Department Leads, and Management to ensure that deadlines were met.
• Wrote and reviewed Design Specifications and Functional Specifications.
• Black and Gray box test methodologies to test highly integrated Web and HR System applications (in house developed and COTS) with Plumtree backend components and Oracle databases.
• Worked with programmers to confirm Unit Test meets the documented Business Requirements.
• Perform Functional Testing to ensure the code meets the expected functionality.
• Worked with customers to ensure Acceptance Testing meets their expectation and drive the buy-off process.
• Provided QA representation in project meetings, participated in software requirements definition, and project scope.
• Performed duties in regard to impact analysis.