SUMMARY:

• Result oriented & customer service minded with 13 Plus years of ongoing experience in Quality Assurance Engineering
• In - depth working experience with some of fortune top 500 companies
• Experienced in Software Test life cycle, SDLC, Defect Life Cycle and experienced in Agile & Water fall methodologies
• Led, mentored & coached QA team members & coordinated with offshore Dev Leads, QA leads & Managers
• Developed comprehensive Test Plan, Test scenarios/scripts & provided QA estimation
• In-depth testing experience on Web apps, Mobile apps, Connected devices, API/Web Services, Database
• In-depth testing experience on B2B & B2C Web Portals, Various Telecom Billing systems, AT&T Billing Mediation
• In-depth testing experience on Mobile & Connected devices on all platform, (iOS/tvOS, Amazon, Google/Android and Roku)
• In-depth testing experience on Loyalty reward applications, Smart-POS, Credit Systems, Kiosk system, Various web portals
• In-depth testing exp. on payment transactions via Smart-POS(Visa, Master, Amex, Discover, Proprietary cards etc) & .COM
• In-depth testing experience on SAC notifications from B2B web portals for both Wireless & Wire line
• Testing experienced on Siebel CRM, IVR, CTI, Check Free(Invoice & Payments), Web Cash Drawer (Payments)
• Security Testing experience: Two Factor/Multi Factor Authentication, Single Sign On (SSO)
• Testing experience on Web Services/API (SOAP) using Soap UI
• Experienced in testing Web Services, Applications developed in TIBCO BE, BW, EMS, CLE, TIBCO Designer, TIBCO Hawk 4.8.1,Tibco Rendezvous, Tibco Runtime Agent environment.
• In-depth testing experience on E2E, Functional, Integration, System testing, UAT, Black & white box testing, Data Base testing
• Experienced in writing SQL and PL/SQL statements/Queries using PL SQL Developer, TOAD and Unix commands
• Team player with excellent Organization and Interpersonal skills and ability to work independently and deliver on time
• Experienced working on various tools HP ALM, HP Quality Center, JIRA, BMC Remedy, Bug tracker.
• Testing experience on various platform Windows, UNIX, Java/ J2EE, Linux, iOS/tvOS, Google/Android, Amazon, AIX, Apache HTTP Web Server & Oracle
• Capable of Multi-tasking in a fast paced dev environment, adaptable to change and work with minimal or No supervision.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia 

Sr. Quality Assurance Engineer

Responsibilities:

• Actively participated in meetings with stakeholders (PO, PMO, PM & BA, Architects, Dev Managers & other) regarding requirements discussions, Sprint ceremonies, Test planning for FilmStruck application
• Developed comprehensive Test plan & provided QA estimation for FilmStruck - Web app, Mobile & Connected devices(10 ft)
• Mentored, coached QA team members, reviewed test scripts and coordinated with offshore QA Leads, dev team members
• Tested functional, E2E scenario’s for Web App, Mobile and Connected devices on all platform(iOS/tvOS, Amazon, IE, Safari, Chrome & Fire Fox)
• Tested E2E scenario's for subscription based user entitlements on Web app, all supported Mobile & connected devices (10 ft)
• Coordinated with offshore team, onsite QA team members & tested E2E scenario' as per Post production launch test plan
• Tested End-to- End scenario’s for In-App Purchase on all platform (iOS/tvOS, Amazon, Google/Android and Roku)
• Verified back-end transactions & entitlements via on Accenture Video Solution (AVS) Console on production & pre-production
• Validated assets via Content Mgmt. System (CMS: Confidential Akamai) where required for defect verification
• Tested billing Cycles for all 3 types of subscription package entitled to users: 1) FS monthly 2) FS + Criterion Monthly and 3) FS + Criterion Annual.
• Effectively utilized Jira for defect life cycle, communication for questions & answers by QA, Dev team, product owners & other
• Effectively utilized HP ALM 12.01 for writing test scripts, executing test scripts & Reqs. Traceability Matrix
• Conducted Defect Triage Meetings with product owners of Confidential and third party development vendors such as Accenture (Onsite & offshore), You.i (Onsite & Offshore), Vindicia, Inc.
• Recommended for QA process improvements such as, use of confluence for assigning tasks to QA team members based on user stories, video recording demo for stakeholders, involving QA in third party vendors requirement discussions.
• Reported daily QA test execution progress status to all project stakeholders (PO, PMO, PM & BA, Architects, Dev Managers & other)

Technologies: HP ALM 12.01, Jira, Confluence, iStreamPlanet Atlas DRM, Adobe Analytics, Confidential Data Cloud, Confidential Akamai CDN, Custodian, Criterion MD, MongoDB, FilmStruck Metadata DB, Accenture Video Solutions (AVS) Web Server, AVS token Manager, AVS Rec Engine, AVS Console, Encoding.com, You.i Engine, Orion, Strong Mail

Confidential, Alpharetta, Georgia 

UAT Lead

Responsibilities:

• Worked on various projects of Wire-line & Wireless from Digital online marketing team (Business Team).
• Attended various daily meetings such as, product owner’s providing requirements to IT team, BA’s AD review meetings, IT QA Test plan review meetings, UAT meetings, and Defects status calls etc., just to name few.
• Worked directly with product/Business owners & IT PM's, BA’s, Development Managers, developers
• Led onsite testers & coordinated with offshore Dev leads, QA leads & managers
• Developed comprehensive Test plan, Test Scenarios/Scripts, reviewed with POs, BAs and development teams
• Tested E2E scenario's which are dependent on multiple systems VEC Portal, Wisegate, VAM & billing portals etc.
• Tested Verizon Internal and external portals (Verizon Business Center & Verizon Enterprise Center), GCH & GCM portals
• Tested various modules, Accounts & maintenance, Orders, Invoices, Repairs, Network tools and validated data on Billing systems
• Tested Two Factor Authentication Security implemented on VEC 2.0 enhancements for all roles of Wire-line & Wireless users
• Tested scenarios for SSO and Multi-Factor Authentication Security
• Tested two factor authentication for migrated users from Legacy systems to Smart Entitlements VEC Role based Model
• Tested SAC for all roles of Wire-line & Wireless users 2 Factor Authentication Password reset
• Liaison between UAT team and Development teams for Defect resolution.
• Tested SAC notifications with high accuracy, made sure SAC notifications are communicated to users as per CPNI compliance and approved by legal team for all Smart entitlement VEC Role based model and other VEC portal enhancements
• Issues were communicated via Jira, Defect calls, emails, group chats, On call with developers & QA team
• Complied & presented UAT execution progress status report to stakeholders (PMs, POs, Dev Managers & leads)
• Presented demo on various products prior to launch to stakeholders & trained & guided help desk team prior & post launch.

Technologies: HP ALM 12.01, HP UFT, Jira, various Billing systems - Vision Billing, Back end systems NPD, CRIS-NE, Etrack, CBSS, IBRS, IXPLUS, PB legacy, PB Next Gen Bill. Web Portals - B2B Portals, VEC Portal, My Biz Portal, VBC Portal, GCH & GCM Portal, Http Watch debugging tool, IBM Tivoli Access Manager (TAM), IBM Tivoli Access Manager for Enterprise Single Sign-On (TAMESSO), IBM Tivoli Identity Manager (TIM), IBM Tivoli Enterprise Console (TEC), IBM Web sphere, SiteMinder, VAM, CMDB, Oracle 11g, PL SQL developer, Win SCP FTP Client, SQL

Confidential, Johns Creek, Georgia 

Sr. Quality Assurance Engineer

Responsibilities:

• Written master test plan & test cases for various modules - test execution efforts was performed by on-site and offshore
• Participated in BR, Design & Tech review meetings.
• Testing methodology was AGILE and Daily Scrum chaired by Scrum Master (P.M) & I involved in the Daily Scrum
• Functional testing on Web Services (RSET & SOAP) for Bloomingdale offers & Loyalty Rewards using SOAP UI & Postman
• Tested purchase transactions web services with various payment methods - Visa Card, Master Card, Amex Card, Macy's & Bloomingdale Proprietary card, Check, Cash, Gift Card and go through Smart-POS, .COM(Bloomingdale & Macys)
• Functional testing of loading and unloading Bloomingdale offers using WinSCP tool.
• Tested purchase transaction web services against offers which go through Smart-POS, .COM(Bloomingdale & Macys)
• Tested request and response XML's based various web services interfaces using SoapUI.
• Worked closely with Offshore Team, Supported E2E & UAT team during E2E Integration & UAT testing phase.
• Prepared various XML Requests for Web Services Testing, executed functional& regression tests using SOAP UI Pro
• Validated XML requests & responses in SOAP UI Editor & validate data in database using SQL Developer.
• Performed Triggering JMS messages manually using TIBCO Designer 5.6
• Functional testing on various daily & weekly batch jobs {Presale to Reward conversions, Award Purge, Transaction Purge, Reward Markdown, CIM Extract, Balancing report, RDS Financial Extract & FCS Loyalty Award Expiration}through WinScp SFTP & FTP Client
• Validated New business processes developed in Tibco Business Works (BW) & Tibco Business Events (BE)
• Validated logs & Exceptions in Unix Box, Tibco CLE 2007 for design changes & transactions activities by Web Services
• Performed data extractions, files extractions and file transfers in Unix environment using WinScp SFTP & FTP Client
• Prepared daily Test execution reports & reported to management team
• Defects are logged into Bug Tracker 3.0 & assigned to development for fix

Technologies: REST & SOAP Web Services, JSON, XML, SOAP UI, Postman, UNIX, Apache HTTP Web Server, Oracle 11g, PL-SQL Developer 2.1.0, IBM DB2, DB2 Command Editor, Mainframe, Tibco Active Matrix Business Works (BW) 5.7.2, Tibco Business Events 3.0.1, Tibco Designer 5.6.0, Tibco EMS 5.1.2, Tibco CLE 2007, TIBCO Hawk 4.8.1, Tibco Rendezvous 8.1.2, Tibco Runtime Agent 5.6.1, WIN SCP FTP Client 4.2.5, Bug Tracker 3.0

Confidential, Atlanta, Georgia 

Sr. Quality Assurance Engineer

Responsibilities:

• Completed multiple projects & sustainment tickets ahead of schedule
• Analyzed project BR, HLD, AID, ADD and developed project assignments based on the skills required to complete it
• Provided project estimations based on the project requirements
• Communicated with PM’s, Development, Infrastructure, other teams regarding requirements & scope of the project
• Conducted internal/external test package review with stakeholders/PM/TM/Mediation Architects /development team
• Configure test environment and create strategy for product development and certification. Assure test data, schedule automated/manual tests. Approve results documentation and tracking systems updates.
• Update & provide executive status of issues and defects via quality center.
• Participate in the daily defects calls with AT&T oversight directors and provide updates
• Analyze business and system requirements, manage development of specifications to create and execute detailed test plans and verify bugs fixes
• Coordinate and work with offshore billing mediation team to complete projects, sustainment tickets in time
• Lead a group of 5 QA Analyst both in Onsite & offshore locations
• Worked with all major streams in GPRS Data, Wire line and Voice Billing mediation
• Determined testing requirements developed and reviewed scripts for positive and negative test scenarios, conducted baseline testing, and generated reports
• Coordinated with AT&T labs to receive test files and decoding them to ensure they meet the business requirements.
• Involved in sanity testing on UNIX box (CTE/Components), GUI - Gold Fusion Works and Oracle DB.
• Conducted Single Sign On (SSO) testing on B2C portals for Wireless users
• Conduct daily and weekly meetings to ensure testing milestones are met
• Designed test plans and defined cases for functional, integration system, and user acceptance testing
• Interacted with developers, system engineers, and testing teams on daily basis
• Perform dual roles on multiple concurrent projects utilizing both strong written & verbal communication skills

Technologies: UNIX, Oracle Data Base, Teradata Database, Teradata SQL Assistant, HP Quality Center 10.00, TOAD, SQL Developer, Terawatt SQL Assistant, Terawatt Studio Express, IBM Tivoli Access Manager (TAM), IBM Tivoli Access Manager for Enterprise Single Sign-On (TAMESSO), IBM Tivoli Identity Manager (TIM), Enabler, ICORE, TLG, Mediation GUI for Data, Voice & Wire Line.

Confidential, Johns Creek, Georgia 

Sr. Quality Assurance Engineer 

Responsibilities:

• Written master test plan & test cases for various modules - test execution efforts was performed by on-site and offshore
• Participated in BR, Design & Tech review meetings for Macy's Loyalty Reward projects.
• Testing methodology was AGILE and Daily Scrum chaired by Scrum Master (P.M) & I involved in the Daily Scrum
• Functional testing on Web Services (REST & SOAP) for Macy’s Loyalty Rewards using SOAP UI Pro {Web Services-Customer management, Account management, Transaction Management & macys.COM }
• Tested purchase transactions web services with various payment methods - Visa Card, Master Card, Amex Card, Macy's & Bloomingdale Proprietary card, Check, Cash, Gift Card which through Smart-POS, Macys.COM
• Functional testing of loading and unloading Bloomingdale offers using WinSCP tool.
• Tested purchase transaction against offers which go through Smart-POS, Macys.COM
• Tested request and response XML's based various web services interfaces using SoapUI.
• Supported E2E & UAT team during E2E Integration & UAT testing phase.
• Prepared various XML Requests for Web Services Testing and executed using SOAP UI Tool.
• Validated XML requests & responses in SOAP UI Editor & validate data in Oracle & DB2 database.
• Performed Triggering JMS messages manually using TIBCO Designer 5.6
• Functional testing on various daily & weekly batch jobs {Presale to Reward conversions, Award Purge, Transaction Purge, Reward Markdown, CIM Extract, Balancing report, RDS Financial Extract & FCS Loyalty Award Expiration} through WinScp SFTP & FTP Client
• Prepared daily Test execution reports & reported to management team
• Defects are logged into Bug Tracker 3.0 & assigned to development for fix

Technologies: SOAP UI, SOAP & REST Web Services, JSON, UNIX, Apache HTTP Web Server, Oracle 11g, PL-SQL Developer 2.1.0, IBM DB2, DB2 Command Editor, Mainframe, Tibco Active Matrix Business Works (BW) 5.7.2, Tibco Business Events 3.0.1, Tibco Designer 5.6.0, Tibco EMS 5.1.2, Tibco CLE 2007, TIBCO Hawk 4.8.1, Tibco Rendezvous 8.1.2, Tibco Runtime Agent 5.6.1, WIN SCP FTP Client 4.2.5, Bug Tracker 3.0

Confidential, Alpharetta, Georgia 

Sr. Quality Assurance Engineer 

Responsibilities:

• Written test scripts based on BR’s, Design & Technical Documents, Wire Frame & Business Procedure Document.
• Functional and Integration Tests for New Batch Interface (NPANXXLoad.ksh) to Upload Post-Paid & pre-paid line ranges (NPA-NXX) for Divested Markets & Validated data insert into Billing System, Siebel Database & Siebel CRM
• Validated as per business requirements, LOV (List of Values) Set-up for new org type (Alltel,Div-Org-1,2 &3), New Divisions & Markets Set-up on Siebel Unity (POS)
• Functional Tests on newly created user groups Divested, Non-Divested & Shared in Billing Systems & Siebel Unity
• Validated Billing System Screens for list of markets assigned correctly for users(Divested, Non-Divested & Shared)
• Functional & Integration Tests on Siebel Unity (POS) through all types of users for all types of Orders such as Activation, Bill Payment, Change ESN, Equipment Upgrade, Equipment Fee, Equipment Insurance, Pre-Paid Replenishment, Return/Exchange on Divested & Non-Divested Markets
• Functional & Integration tests on Billing System through all types of users for New Acct Activation, Change ESN, add Rate/Price Plan, Upgrade/downgrade Rate/Price Plan, Add/Delete features, add/delete/update my circle numbers
• Written & executed SQL Scripts in PL-SQL for Oracle DB Tables & TOAD for IBM DB2 Tables.
• Functional tests on Post-paid B2C/B2B Portals for B2C master user & subordinate user registration and for B2B user Registration through all types of users Divested, Non-Divested & shared in Divested & Non-Divested Markets.
• Functional tests on Billing System & Siebel Fusion for all activities in Divested & Non-divested Markets.
• Functional & Integration tests on Post-paid B2B/B2C My Circle evolutions benefits for Divested & Non-Divested markets
• Functional & Integration tests on B2B Portal, Billing System & Siebel Fusion for Multi-line features changes through all types of users in Divested & Non-Divested Markets.
• Functional tests on Post-paid B2C & B2B for System Messages, Tips, Offers & FAQ, Web Trends Reporting, Upgrade Functionality, Registration assistance through all types of users in Divested & Non-Divested Markets
• Functional tests on Pre-paid Portal for Web Trend reporting, Tips, Offer & FAQ, System messages & contact us through all user types in Divested & Non-Divested Markets.
• Functional tests on Rate Plan Automation (RPA) Dash board for Dashboard order history, multi-line feature changes through all types of users (Divested, Non-Divested & Shared users) in Divested & Non-Divested markets
• Functional tests on My Account (B2B/B2C) for Member benefits changes, property file changes & new images for upgrade timer port let through all users (Divested, Non-Divested & Shared) in Divested & Non-Divested Markets.
• Functional tests on Billing System & Siebel Fusion through all user types in Divested & Non-Divested Markets
• Functional tests on My pre-paid for new JS Files included for Web trends Reporting for Divested markets & Property files changes through all users in Divested & Non-Divested Markets
• TAIL for logs & exceptions in UNIX Box for various activities

Technologies: Virtuoso-II Billing System, Comverse Cellware Mainframe Billing System, Siebel CRM 7.8, Siebel Fusion, Siebel Unity (POS), Siebel Back Office, Check Free, UNIX, IBM Web sphere, IBM Tivoli Access Manager (TAM), IBM Tivoli Access Manager for Enterprise Single Sign-On (TAMESSO), IBM Tivoli Identity Manager (TIM), IBM Web Seal, Oracle BD, IBM DB2, HP Quality Center (QC) 9.2, HP Quick Test professional, BMC Remedy, My Account (B2B/B2C Portals), JVM, Java/J2EE, JDBC, JMS, Tomcat Server, CTI, IVR, TNMS, Let’s Talk

Confidential, Alpharetta, Georgia 

Mid-Level Quality Assurance Engineer 

Responsibilities:

• Written test scripts based BR, Design & Tech. document and executed System Test, Pre-Prod & Prod Envs.
• Functional tests on Mainframe Billing systems application and Siebel Fusion for all newly introduced My Circle Rate Plan Code, Feature Codes; Rate Plan Price & MDN count.
• Functional & Integration tests on Mainframe Billing systems for New activation, Adding, upgrading & downgrading my circle rate plans on existing wireless accounts & new wireless accounts
• Functional & Integration tests on Newly developed My Circle Port let on My Account (B2C/B2B Portal) for Adding, upgrading & downgrading my circle rate plans on existing wireless customer & new wireless customer, Adding, updating & deleting My Circle numbers on B2B & B2C customers, Send & Receive text messages, upload & download images etc.
• Functional tests on Oracle DB files/Tables for design changes, written & executed SQL Scripts.
• Checked logs and exceptions in UNIX Box for various activities.
• Developed Requirement Tractability Matrix in HP QC & logged defects in QC

Confidential

Responsibilities:

• Functional & Integration tests on B2C Portal registration for 3 new B2C user roles, B2C-master user (Account Level) registration; B2C-View Full Maintenance & B2C-View Pay Bill (Subscription level) built on IBM Web Seal & LDAP. And validated in Siebel Fusion for correct account, subscriber and their roles.
• Conducted Single Sign On (SSO) testing on B2C & B2B portals for Wireless users
• Functional & Integration tests on B2C Portals & Siebel Fusion for Billing Account hierarchy; User Roles & Permissions on all port lets which includes third party vendors such as Check Free, Let’s Talk etc.
• Functional & Integrations tests for Check Free Port let such as Create Payment Wallet, View Bill & Pay Bill
• Regression tests on Mainframe Billing Systems at Account Level & Subscriber Level for Usage, Rate Plan, and Features.

Confidential

Responsibilities:

• Performed Functional tests on Mainframe Billing Systems, B2C/B2B Portals, Siebel Unity RPA Dashboard & eWave.
• Functional tests on various Web Services using SOAP UI Tool written for My Plan.
• Functional tests B2C Portal (by as Internal & external user)
• Functional & Integration tests on WNP Application for Pre-Port Qualification, Wireless Port-Request & Port-Out Request
• Functional tests on Mainframe Billing systems & Siebel Fusion after Wireless Port-In & Port-Out transaction completes
• Functional tests on Siebel Unity, SmartClixx & B2C Portal for Alltel Gift Card Activation & Balance due
• Complete & Thorough Regression tests on B2B/B2C Portals, Siebel Fusion, Siebel Unity (Point of sale system), RPA Dashboard & eWave.
• Functional & Integration tests on newly developed eWave application such as Wireless Customer Manual Review & Decision, New Customer Activation, and Subscriber search across all markets, Change ESN.
• Functional tests on Billing Systems (VII & Cellware Mainframe) for wireless customer activation and change ESN

Technologies: Virtuoso-II Billing System, Comverse Cellware Mainframe Billing System, Siebel CRM 7.8, Siebel Fusion, Siebel Unity (POS), Siebel Back Office, CheckFree, My Account B2B/B2C Portals, Internal Rep Portal, RPA Dash Board, CTI, IVR, TNMS, WNP, BREW, ePay, SmartClixx, Assurion, Fair Issac & Dicisioning Solutions, Let’s Talk, LDAP, eWave, UNIX, IBM Web sphere, IBM Tivoli Access Manager (TAM), IBM Tivoli Access Manager for Enterprise Single Sign-On (TAMESSO), IBM Tivoli Identity Manager (TIM), IBM Web Seal, JVM, Java/J2EE, JDBC, JMS, Tomcat Server, Oracle BD, IBM DB2, Quality Center (QC) 9.2, BMC Remedy, SOAP UI

Confidential, Atlanta, Georgia 

Quality Assurance Engineer

Responsibilities:

• Reviewed & Analyzed Business Requirements, Functional & Technical Design documents for all projects.
• Written System Test cases in Mercury Test Director 7.6 & executed them on System Test & Production environments
• Functional, Integration & Regression tests on all projects & new enhancement
• Prepared Test Data and Test Status Report & Coordinating with Developers in resolving defect.
• Tested and validated output data in XML Files, PDF Files & Database files.
• Functional tests on Database tables, written & executed SQL Scripts and Executed Complex Stored Procedures.
• Reported defects using DevTrack Web 5.6.1 & Reported QA Team Status to Project Managers.
• Set up testing web applications with user group (UAT Team) and guided how to use & test the applications.
• Worked Closely with Business Analyst, End users, Development Team, Database Administrators and Managers to review regarding new enhancement, new data process & any changes in the module.
• Interacted with Database Administrators regarding Weekly Process of New Data.
• Interacted with User Group if there is any drop down in weekly Volume & Revenue.