SUMMARY:

• Information Technology professional with extensive experience across the full software development life cycle (SDLC) testing environment in mostly manual and limited automated testing environments.
• Possess solid experience with creating test plans, cases, scripts, test execution and validation, reporting, and defect tracking as well as defect resolution.
• Well versed in Waterfall and Agile/Scrum methodologies. Front end cross browser compatibility testing, back end Unix/Linux, running SQL queries against databases, FTP, Mobile Applications testing, white/black box testing with e - Commerce, Multimedia, Ad Agency, Email Campaigns, Banner Ads, Streaming Video, and Pharma experience. Acted as SME to other QA team members when applicable.
• Mostly manual testing, although have limited exposure to automated tools.
• Have done a lot of contract positions due to the nature of the economy, but preferably desire something long term/perm.

TECHNICAL SKILLS:

Op. Sys: Windows XP/2000/NT/98/95/Me/Vista/7/8, MAC OS, Unix (HP-UX), Solaris, Fedora, Linux, MySQL, Oracle databases, Mobile OS (Android, Apple, Blackberry, Windows Mobile), ROKU, Xbox Live, Playstaion Network, tablets (iPad/Droid), IPC testing

Web Browsers/Tools: Mozilla/Firefox, Internet Explorer, Opera, Chrome, Safari, Mobile Browsers, HP QC, ALM, Microsoft Office (Word, Excel, Outlook, Project), Open Office, Toad, Dolphin, PuTTY, Oracle SQL Analyzer. MS SQL Server, Solution Set Marketing Database, FTP, Microsoft IIS, VB.NET applications, Sharepoint

Tested: HTML, CSS, Flash, JavaScript, Ajax, ASP, VB.NET, XML, Venda e-Commerce Platform, Kinetico CMS, Venda VCP which includes Content Management SystemsConfluence, Serialized Product Testing, Use of Bar Code Scanners / POS Systems, SalesForce, Workday, Callidus:

Testing Tools/Defect: JIRA, HP QC 11, ALM (Application Lifecycle Management), Microsoft Team Foundation Server, Browserstack, Mantis, Bugzilla, Mindjet, Team Pulse, Empirix s e-TestSuite (e-Tester, e-Load, e-Reporter), Remedy, Network/Platform, Test Rail,Venda eCommerce Platform, SalesForce Marketing Cloud /Litmus, and Exact Target for email testing/blasting, Sitescope/Siteseer monitoring software, CommercialWare, VM Ware, Virtualization software.

Testing Types: Test Planning and Execution, Manual Testing, Client/Server, Visual Source Safe, Data Migration Testing. Sauce Labs, Web Browser Compatibility, Mobile Device Testing (Applications and Browsers), front/back end integration testing, Agile/Scrum development, Hand Scanners, Multimedia, Manual, Data Communications, SQL Database Queries, UAT, Report/Track. Resolve Defects, Functional, Integration Testing, Data Driven, Regression, White Box, Black Box, Responsive Web, System Integration Testing (SIT), Simulation Testing

PROFESSIONAL EXPERIENCE:

Confidential, NYC/Chicago

Sr. Quality Assurance Tester

Responsibilities:

• Part of Cushman & Wakefield’s integration testing and simulation testing team; project was ensuring data from imported deals from AS400 to SFDC (Salesforce Cloud ), Workday, and Callidus flowed correctly and accurately within a 3% variance.
• Compared converted data against the various systems checking for accuracy, deals, balances, payments, etc.
• Checked files generated from Callidus to SFTP drop-box to spreadsheets of deal splits and broker payments were correct.
• Created test cases based off C&W's requirements.
• Utilized Toad for SQL queries and analysis from Oracle database.
• Created defects when they arose and kept track of them, retested when marked for retest.
• Kept track of what was in the pipeline, and what was still needed from the development team, and testing concerns/and progress of project via excel.
• Defects were tracked in Sharepoint.
• Provided daily status of project to QA Manager.

Sr. Quality Assurance Tester

Responsibilities:

• Authored test cases within ALM based upon functional and business requirements.
• Executed test cases, created detail defects within Jira, retested and closed out defects.
• Tested across many applications within Confidential 's internal network, NOC applications, Customer Call Center Applications, SQL queries, Integration testing, Browser and Mobile device testing, browser compatibility testing using BrowserStack. Unix back end for verification, checking log files, and processes, as well as verifying configuration files were correct using the VI Editor.
• Projects were Agile/Scrum, daily stand-ups, user stories, post mortem recaps, backlog to next sprint.
• Tested e-Mails for blasting to customers using Exact Target

Sr. Quality Assurance Tester

Responsibilities:

• Authored and modified, and executed functional and UAT test plans and test cases for new collections litigation initiative between internal JPMC system (CACS) and external system which is utilized by law firms called Enterprise Gateway (SaaS). Application was written in VB.NET
• Ensured tests for Sworn Legal Documents were able to be sent through integrations between CACS, and another application called Intralinks. Testing was between other Lines of Business to coordinate testing coverage.
• Testing is manual; scripts were created in Excel, and uploaded to Quality Center / ALM (Application Lifecycle Management) for execution, modification, linking to requirements, defect entry / tracking and reporting.
• Tested the numerous integrations between systems, along with functional and UAT scripts for complete End to End testing coverage.
• Utilized Salesforce Marketing Cloud / Exact Target for email campaigns

Senior Quality Assurance Tester

Responsibilities:

• Authored and modified, and executed existing complex test plans for Serialized Product Track and Trace production line software and hardware, along with device driver testing. Systems were Industrialized PC's embedded with Windows XP. Software was written in VB.NET, with Microsoft IIS backend. (Full Microsoft shop)
• Defect tracking via Bugzilla, interacting with development and management on a daily basis.
• Utilized Microsoft SQL Server to perform backend testing with SQL statements, verifying database elements etc.
• Utilized VM Ware virtual machines configured to run simulated production lines with interaction between them (proprietary software called Advisor/Sentri and Guardian).
• Tested vision tools which could read via high speed cameras or hand scanners for bar codes, GS-1 codes, QR, etc

QA Tester

Responsibilities:

• Authored, executed test cases for customer service entry project which was VB.NET based (through Internet Explorer).
• Testing was all manual.
• Performed SQL queries against database to ensure data was correctly captured. This was an Oracle DB and used Toad to run the queries.
• Reported defects, tracked defects, followed through on resolution. Tracked in Team Pulse.
• Reported to management daily on project status and any concerns or blocking issues.

Sr. QA Tester

Responsibilities:

• Tested various Desktop Web and Mobile advertising agency sites, creating test plans, test cases, executing test cases, creating defect reports, re-testing resolutions, responsive web development applications.
• Straight HTML, Flash, JavaScript sites.
• Tested banner ads depending on vendor across browsers/devices.
• Tested promotional emails via desktop and mobile devices.
• Utilized Litmus as well for promotional email testing.
• Salesforce Marketing Cloud / Exact Target usage for email campaigns. Jira for defect tracking.
• Reported to management on status of various projects and completion. Sites included Geico, Proctor and Gamble, LG Electronics, Tri-Honda Dealers.
• Utilized FTP for various projects to transfer files or verify integrity.

Sr. QA Lead Tester

Responsibilities:

• Worked with Venda (3rd party vendor) on resolving defects and support tickets on an eCommerce platform.
• Was manual testing front end to back end and vise versa.
• Performed QA testing on the Met Online Store, across QA, UAT and Live environments for various Venda code releases and upgrades to ensure integrations into the Met systems continued to operate normally.
• Cross browser/OS compatibility testing, functionality, e-commerce testing.
• POS (Point of Sale) Testing - Register (order fulfillment, credit cards, cash, gift card transactions)
• Performed testing for data center migration from the UK to US based data center.
• Utilized Jira for defect (ticket) tracking, resolution and change requests.
• Updated Weekly Status' to direct reports, PM, Director of Marketing.
• Used Venda’s back end admin tool (Venda Control Panel VCP) to view reports, orders, and content management system (CMS)
• Organized and managed enhancements to the front end/back end between Venda and the IS&T group within the Met.
• Routinely ran reports on site performance and initiated ways of improving site performance (minified JavaScript, smaller image sizes). Utilized marketing database, Solution Set
• Fielded 2nd level Customer Support requests and responded to customers directly with issues.
• Helped customers resolve issues, confirmed defects, and would open up support tickets to Venda to investigate further.
• Worked on WIZMO Project (where is my order) which added shipping carrier and tracking data into Order History and Details for customers to track and view their orders.
• Performed test planning, test case authoring and execution of tests between front end, and back end applications (CommercialWare (CW)).
• Tested 21 different integrations between front end and the back end. Customer data records, orders, back order fulfillments, credit authorizations, returns, membership, and inventory/product data. Would have to interface with FTP servers between integrations.
• Communicated daily with management, as well as developers from within the Met, Venda and support personnel.
• Worked with marketing to create a Facebook presence for The Met Store.
• Tested store within Mobile browsers using iPhone, Android, Windows Mobile 7, iPad, iPad2, etc
• All manual testing, cross browser compatibility, mobile (smartphones and tablets), utilized Mindjet tool for test plans.
• Defect tracking using Jira, HPQC 10
• Creating test cases based off business and functional requirements for agency websites, mobile and desktop versions.
• Ensured monthly General Ledger information between the front end eCommerce site data matched the back end GL information.

Sr. QA Tester

Responsibilities:

• Performed full QA testing on promotional emails across various mail clients, using Campaign Monitor to blast emails. Tested banner ads on web and mobile. Created and tracked defects within Mantis and Jira
• Communicated daily with management, project managers, with statuses on various projects.

Senior QA Test Lead

Responsibilities:

• Lead QA Tester for In-Style Magazine's new fashion site StyleFind; responsible for directing assignments to QA team, test plan creation, execution, coordinating with development and reporting daily and bi-weekly statistics to upper management. Ecommerce site, all manual testing.
• Worked closely with developers on defect tracking and fixes, and assignments to QA for retesting. Defect/Agile Stories were tracked in JIRA.
• Pushed code that was ready for QA to Integration testing environment via pearl scripts provided by development.
• Agile/SCRUM development environment.
• Participated in daily SCRUM meetings reporting QA's concerns and status.
• Full front end-to-end testing, web browser compatibility, transactions.
• Full back end testing, verifying database against front end.
• Respond to any concerns from QA, raise issues appropriately where necessary and prioritized any defects opened.
• Worked with Time Inc's QA Automation team to bring automation testing for the web site.
• Tested against mobile devices such as iPhone, Blackberry and Android smart phones,
• Running/creating SQL queries to check the back end Oracle database to check against the front end, price changes, etc.

Senior QA Tester

Responsibilities:

• Worked on customer service billing and eCommerce service application (client/server web based) called STARSS which was the customer service agent application to activate user accounts and radios, add receivers, change service plans, billing, and cancel accounts.
• 95% was manual testing
• Full cross browser compatibility testing on the front end. Full back-end Unix testing.
• Logging into machines, editing configuration files, extracting/verifying data, running shell scripts, etc, via PuTTY.
• Running/creating SQL queries to check the back end Oracle database to ensure general ledgers, credit charges, etc were done correctly.
• Full end-to-end testing of the “Al-La Carte” feature which was offered when the merger with XM went through.
• The Al-La Carte would offer customers the ability to add XM programming to their Sirius accounts, as well as options to pick and choose which channels to add or remove for a nominal fee.
• Worked on customer web site CUWI which is the application which allows a customer to log in, create an account, activate a radio, change service plans, and billing information.
• Tracked all defects, and developed test plans and executed test cases for each release.
• Testing was web browser based, with Unix back-end testing, Oracle back end database testing, and custom home grown applications such as Customer Center and Pricing Center to verify correct service plans and billing general ledger accounts were billed correctly.
• Troubleshooting also was done via the log files, Java logs, XML, etc.
• Followed through with defects closely with developers to verify defects and ensure fixes.
• Updated daily status reports to management on testing progress and concerns.
• Began using HPQC 10 for defect tracking.

Senior QA Tester/Lead

Responsibilities:

• Testing was manual end to end, full Unix (Solaris) back-end testing. Utilized FTP on a daily basis to move files from PC to PC to Server etc. Also had to look at TCP/IP protocols on each application.
• Installed and removed packages, edited config files, created new configuration entry files, rebooted machines, verified data on the Unix side, scp files across the machines.
• Troubleshooting performance, configuration issues on Unix side.
• Worked on various data communication web applications such as Fax2Mail, MessageReach, VoiceReach, and FaxReach.
• Led team of offshore QA team for PremiereConnect application, as well as other smaller scoped projects that would arise on an as need basis.
• Delegated workloads, supervised, and acted as support for offshore team by answering any concerns.
• Tracked all defects, and developed test plan via HPQC 10.
• Followed through with defects closely with developers to verify defects and ensure fixes.
• Updated daily status reports to management on testing progress and concerns.
• Ensured each build of various packages were tested and had adequate regression testing coverage.
• Authored test cases and executed/tracked results of production issues which were identified during beta testing and/or production.
• Tested mobile versions of Fax2Mail with Blackberry smart phones.
• Ensured product functionality was acceptable.
• Tested Black and White Box, back end being via Solaris and/or SQL queries on the Oracle database
• Applications (Premiere Connect) had Java components (Webservices/ XML, Client/Server application) and was run on a Fedora (linux) based machine. Would need to read/troubleshoot code at times.
• Stopping/Starting the Apache Tomcat webservers, sometimes changing the configuration files per developers instructions.

Quality Assurance Tester

Responsibilities:

• Project was a conversion of a Copay & Benefits Pricing application from Visual Basic 6 to .Net.
• The application would allow formula and costing options to be created; which could be used to assign what tier a client would fall under for various copays/prescriptions.
• Developed Test Strategy, Test Plan, and Test Cases for the three main areas: Formula, Option, and Client.
• Was all manual testing for front end GUI and the back end database using SQL.
• Followed through with defects closely with developers to verify defects and ensure fixes.
• Weekly status reporting on testing progress to management.
• Performed Production load testing on development/staging systems to support weekly releases in B2C and B2B J2EE environments using Empirix’s e-Test Suite. (Web based eCommerce applications)
• Unix (HP-UX) back-end testing, running performance monitors during load tests, moving files across machines, simple scripting.
• Generated reports from the Empirix stress testing and BroadVision server stats using bvconf monitor through Unix.
• Performed Internet Browser testing of the site using various versions and platforms.
• Provided production support and site monitoring utilizing Sitescope/Siteseer (automated script monitors which tested the site periodically 24x7 checking for errors such as time outs, content checking, etc).
• Provided site triage, first level technical support, troubleshot issues and escalated to second level (IISG).
• Monitored Mainframe Connectivity Issues and consulted with Mainframe tech support and Site Services.
• Quantitative analysis of site performance based on HP PerfView data (i.e. CPU and total cost per transactions).
• Reported daily CPU statistical reports for all of the B2C servers, memory, network, and disk reports.

Product Tester / Software Quality Engineer

Responsibilities:

• Kept track of all projects and defects (marketplaces, private label stores, etc), tested demo versions of different tracking software and automated load testing tools for purchase, tested all marketplaces, sweepstakes, private label stores in all browser types (Netscape, Internet Explorer, America Online, Web TV), and kept records of test results. Created test plans, test cases, reported and tracked defects for all online marketplaces.
• Reports and Defect Lists were created and sent to programmers and rechecked when fixed.

QA Tester

Responsibilities:

• Kept Track of All Projects, Testing Stages, Functional Testing, Data Driven Testing, Stress/Load Testing, Regression Testing,
• Extensive testing work on the Martindale-Hubbell Lawyer Locator web site.