TECHNICAL SKILLS:

• Knowledge of cloud computing (Amazon EC2)
• Apache HTTP Server.
• Experience of working with KVM/XEN
• VMWARE and HYPERV
• Knowledge & understanding of backup technologies & disaster recovery methods.
• Experience of using System Administration tools such as Hyena
• Demoware.
• Good understanding of: Server Hardware Technology
• UNIX
• SQL
• LANs
• WANs.
• Ability to troubleshoot server hardware issues
• Experience with monitoring tools Kaseya n - able
• Nagios
• Experience with Bomgard teamviewer
• Experience with citrix and xenapp
• Experience with Version Control Systems (GIT
• SVN)
• Ability to build applications from source and troubleshoot compiling issues
• Compiler (GNU
• Intel
• PGI) experience
• ZFS
• GPFS
• Lustre and Panasas
• Shell scripting experience (Bash
• Perl
• Python
• PHP)
• Experience of: VMWare
• Windows 2008/2012
• Active Directory Group Policies
• TCP/IP
• Exchange 2010/2013 DNS.
• Red Hat Enterprise/ Centos/ Fedora/ Ubuntu/ Arch Linux
• Samba/ asterisk/ zfs/ lamp
• Cisco/ Mikrotik/Enterasys networking gear
• Routing Protocols
• Infrastructure services - DHCP
• DNS
• SMTP
• FTP
• TFTP
• LAN technologies - Ethernet
• Fast Ethernet
• Gigabit Ethernet & 10 Gigabit Ethernet

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk L2

• Perform Systems Tier 2 troubleshooting and resolution for business user issues relating to server hardware and software.
• Respond to user service requests and expediently resolve trouble tickets to maximize system uptime.
• Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.
• Support disaster recovery plans, performing regular backups and creating Ghost images of workstations prior to upgrades.
• Troubleshoots various banks and banking applications such as Fiserv, Laserpro, Deposit pro and other issues
• Troubleshoots firewalls, Sonicwall, Cisco, Fortinet
• Worked with exchange, office 365, google business apps.
• Worked in a fast-paced environment simultaneously handling multiple clients and high-level priorities.
• Monitored and resolved noc incidents for various clients.
• Work with the Systems Lead to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
• Escalate service requests that require Sr. Systems Engineer level support
• Work with project teams to advise, procure, deliver technologies that support overall business initiatives
• Report on overall systems state and advise on any recommendations
• Manage backup systems and ensure all critical systems are recoverable

Confidential

Systems Administrator

• Monitor servers and virtual workstations (VMware horizon view) to assure all systems are fully functioning.
• Provided help desk support to 294 users across 14 offices around the country.
• Charged with creating and deploying VMware templates.
• Migration 2003 servers to 2012 and 2012 R2 servers.
• Migration of users from exchange 2003 to 2010. 2010 to 2013 and to office 365
• Charged with the ongoing administration and maintenance of 500 Windows 2003/2008 R2 Servers in a 50% VMWare Virtualized environment spread across 14 sites.
• Administration of a production multi-cluster VMWare ESX/ESXi environment employing VMotion, DRS, and HA connecting to a NetApp storage fabric.
• Configure and troubleshoot vpn, routers, switches and firewalls.
• Hardware Procurement, installation and support (HP Proliant DL, BL series)
• Windows 2003/2008 R2 build and deployment with Altiris, WAIK and WDS.
• Server inventory, executive reporting and procedural documentation.
• Work consisting of Infrastructure scoping and design. Provisioning hardware, and installing infrastructure servers and network hardware.

Confidential

Systems Administrator

• Acting as technical lead to identify and implement solutions to problems affecting IT services. Providing 1st/ 2nd Line and some 3rd Line support over the telephone, remotely and face to face to clients & internal staff members.
• Installation and maintenance of all systems within a client’s digital environment.
• Producing documentation on operational, system and user procedures & guidelines.
• Building, configuration and troubleshooting of server and desktop hardware.
• Deploying server 2008/R2 2012/R2 on bare servers or under virtualized environment VMware vSphere, Xen and KVM.
• Deployed MS SQL 2012/2014, SharePoint 2010/2013, Exchange 2010/2012, Lync and many other applications.
• Setting up group policies.
• Network Redesign for branches/Campus Locations.
• Changing both the voice and data environment.
• Replacing branch hardware with new 2851 routers and 2960 switches.
• Performing security audits of perimeter routers, identifying missing ACL’s
• Troubleshooting of complex LAN/WAN infrastructure including routing protocols EIGRP, OSPF & BGP
• Setting up designing
• Building, installing and configuring Red Hat Linux servers.
• Implementing advance disk configuration using Linux Software RAID program.
• Installing new servers using kick-start installation & configuration method.
• Implementation of package management, FHS systems and LVM management.
• Providing advice on selection and purchase of IT equipment.
• Maintaining maximum availability of supported services for users.
• Obtaining quotes for supply of goods and services from suppliers.
• Designing, implementing and managing Active Directory.
• Monitoring the progress of third-party maintenance contract suppliers.
• Ensuring that support calls are logged and handled effectively and efficiently.
• Responsible for disaster recovery, closing security loopholes and access levels.
• Ensure adequate antivirus protection & solutions are maintained and updated.
• Planned and executed packages and update installations necessary for optimal system performance.
• Diagnosed and resolved problems associated with DNS, DHCP, VPN, NFS, and Apache.
• Installed Linux family (Red Hat Enterprise Server, Cent OS, and Fedora).
• Installation and administering mail using Postfix (MTA)
• Identify and recommending improvements for E-mail applications & Web-page development.