SUMMARY:

• Extensive knowledge of Exchange 2010, Windows Server 2003/08/12, VMware, Windows 8/ 7 / XP / Vista / 2000
• Working knowledge of network switches, routers, firewalls, and network protocols (TCP/IP, DNS, WINS, DHCP).
• Strong knowledge of Symantec NetBackup and Backup Exec Solutions, and Antivirus applications.
• Extensive knowledge and proficiency

TECHNICAL SKILLS:

• Windows XP/Vista/7/8/1
• Office 2007 / 2010 / 365
• Win Server 2012/2008
• VMware ESXi 4.1 - 6.0
• Active Directory
• Exchange ’03-’13/365
• Symantec NetBackup
• Backup Exec
• SQL Server 2008/12
• SolarWinds
• EMC
• Compellent SAN
• Cisco Systems
• Citrix NetScaler 9.3
• SCCM
• ExaGrid Systems
• Antivirus Software
• Microsoft SharePoint
• DirSync
• LogMeIn
• Bomgar
• Kaseya
• MobileIron
• MS Intune
• FIM & MIM
• MS Lync
• Skype for Business
• Workday (HR System)
• SAP

PROFESSIONAL EXPERIENCE:

Confidential

Office 365 Email Administrator

Responsibilities:

• Upgrade from Confidential 2.0 to Confidential 3.0
• Implemented upgrade from FIM (Forefront Identity Manager) to MIM 2016 (Microsoft Identity Manager)
• Testing, implementation, and deployment of new SAP system.
• Support the messaging environment in the Cloud (Office 365).
• Query Exchange environment using the Office 365 Command online tool.
• Implement and support security policies, such as data retention (LHO and 1 year retention)
• Manage problem resolution to a satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via ticketing system (Service Now).
• Review, test, and make recommendations for standard email practices.
• Experience with supporting anti-spam filtering, logging and email tracking and transport rules.
• Support of eDiscovery projects.
• Primary On-site support for Office 365 issues.
• Support Single Sign-On using Active Directory Federation Services with Multifactor Authentication
• Knowledge transfer to Service Desk team (POC).
• Perform scripting administration tasks and reporting using PowerShell.
• Develop scripts for automating processes within the environment.
• Help ensure team performance meets or exceeds defined Service Level Agreements
• Perform migrations and deployments related to the building, upgrade and maintenance of MS Exchange.
• Monthly audits on the Active Directory environment to reconcile user records by utilizing Dell Change Auditor.
• Consult with core SAP teams to establish better process flow to mitigate incidents/tasks.
• Manage users mobile devices through our MDM solutions (MobileIron, MS Intune)
• Troubleshoot active sync issues with mobile devices.
• Troubleshoot issues with Skype for Business 2015
• Confidential 3.0 2012 R2 for Office 365
• Create security and distribution groups in Active Directory
• Update, contribute, and maintain local SharePoint team sites as procedures/documentation change.
• Create user guides and instructional documents for end-users.
• In charge of onboarding/offboarding users after cross-referencing their HR records as mandated by IS Compliance.
• Assigned group, file level permissions in Active Directory.
• Provided mobility support.
• Trained 30 + local support team members, Relationship Managers and Data Analysts on incident origination processes and modifications implemented within the ticketing system.

Confidential

Systems Administrator

Responsibilities:

• Maintain, patch and service SBS Servers 2008, 2011
• Maintain Active Directory services 2013 and Exchange O365
• Patch and perform standard maintenance on SQL servers.
• Work on and maintained Hyper V and VMware servers.
• Assist users remotely using Bomgar
• Perform onboarding/offboarding of users
• Assign group, file level permissions in Active Directory
• Support Enterprise Directory and Directory Integration (AD, LDAP).
• Email administration
• Provide Tier III support
• Support Single Sign-On using Active Directory Federation Services with Multifactor Authentication
• Manage Office 365 Unified messaging system.
• Configure mobile phones (Android, Windows Phone, Apple iOS) for exchange mail.
• Provide tablet support (iPad, Kindle, Android, Microsoft Surface Pro)
• Auditing of Active Directory
• Troubleshoot issues with Lynch 2013
• Microsoft Online Services (Office 365)

Confidential

Systems/Network Administrator

Responsibilities:

• Maintain Active Directory services 2003, 2007, 2010, 2013
• Helped redesigned the corporate WAN creating improved performance, increased security and reduce connectivity costs.
• Developed and implemented preventative maintenance plans that improved operational effectiveness by 40%
• Maintain, patch and service SBS Servers 2008, 2011
• Support Enterprise Directory and Directory Integration (AD, LDAP).
• Install and manage WatchGuard, Barracuda, and Firebox firewalls
• Manage Cisco and Netgear switches
• Service office printers as needed.
• Support Single Sign-On using Active Directory Federation Services with Multifactor Authentication
• Manage Disaster Recovery (DR) mirror site storage replications.
• Assist clients with moved from EarthLink, AT&T, Hotwire, to Comcast ISP
• Maintain and manage Citrix servers.
• Manage and service Blackberry Enterprise servers.
• Patch and perform standard maintenance on SQL servers.
• Configure Citrix Clients for Mac OS, and Windows 7/ 8.1 Environment.
• Work with 3rd party vendors on POS systems (RetailPro, ISISS)
• Assist in installation of security system and CCTV.
• Work on and maintain Hyper V and VMware servers.
• Assist users remotely using Kaseya, TeamViewer, Join.Me, GoToMeeting and LogMeIn.
• Maintain service, image and deploy Windows 8, 7, XP, and Vista workstations and laptops.
• Perform onboarding/offboarding of users
• Assigned group, file level permissions in Active Directory
• Email administration
• Provide Tier II support
• Manage Office 365 Unified messaging system.
• Provide Google Apps support
• Configure mobile phones (Android, Windows Phone, Apple iOS) for exchange mail.
• Provide tablet support (iPad, Kindle, Android, Microsoft Surface Pro)
• Auditing of Active Directory
• Troubleshoot issues with Lynch 2013
• Microsoft Online Services (Office 365)
• Confidential 2012 R2 for Office 365
• Maintain Carbonite and Replay backups.
• Perform onsite duties as assigned in the Tri-County Area (Dade, Broward, and Palm Beach).
• Communicate and remedy support issues with clients

Confidential

IT Support

Responsibilities:

• Maintain, patch and service user workstation.
• Deploy laptops to new users.
• Install audiovisual equipment as needed.
• Manage all in-bound and out-bound tickets for the helpdesk system.
• Service office printers.
• Unlock user account in the Active Directory environment.
• Support Enterprise Directory and Directory Integration (AD, LDAP).
• Support remote user through the LogMeIn system.
• Communicate and remedy support issues with clients

Confidential

Windows Administrator

Responsibilities:

• Worked on a 7-month migration project to upgrade infrastructure to support new Oracle 11i from the Oracle 10g.
• Setting-up a new call-center by deploying 100+ servers in that new data center, and imaging 600+ associate workstations.
• Created Change Management Policy and Procedures for Sarbanes-Oxley (SOX) compliance.
• Assisted in the development of the SOA (System Oriented Architecture) that CCHS has put in place to facilitate the way business is handled at the application level.
• Maintain, patch & manage VMware, Windows Server 2003/2008 servers in all 3 data centers.
• Manage computer accounts through Active Directory.
• Support Enterprise Directory and Directory Integration (AD, LDAP).
• Maintain vendor relationships as they pertain to the performance of duties.
• Update, maintain, and manage applications deployed within the company using Kace KBOX
• Create/disable users, and maintain a stable infrastructure using Active Directory.
• Implement server patches & application deployment.
• Manage and maintain Exchange 2010 server.
• Communicate and remedy support issues with clients both internal and external.
• Respond to, investigate and resolve, in a timely manner, issues reported via the company's Service Desk and Network Operations Center
• Installed and configured NT 4.0 servers, firewall and proxy setup.
• Maintain 99.9% uptime of all corporate and production network functions.
• Manage the SAN environment on HP EVA4000 and HSG80.
• Assist and participate in planning and budgeting activities with the Technical Operations Manager
• Draft and update policies and procedures manuals of inventory controls for audits.
• Maintain, enhance and administer company's contact center systems ensuring maximum uptime and system availability to the business
• Integrate new technologies to the production environment with minimal interruption.
• Planned, configured and deployed virtualized environment using VMware.
• Maintain a working relationship with key vendors.
• Coordinate new system deployment into production of servers PowerEdge 2950 and M915
• Support, administer and maintain SANs, MSSQL, MSAD, MS SharePoint, and MS Exchange environments.
• Consolidate Windows environments to reduce infrastructure footprint, while equally reducing power and cooling consumption.
• Assist Information Security team in meeting all security compliance regulations and requirements; including documentation, log management and responding to audit requests.
• Install and migrate proprietary database servers.
• Manage and control communications & data network (telephony, data links, MPLS)
• Identify opportunities for improvement to internal processes.
• Administration of anti-virus solution; make sure system is free of vulnerabilities, risks, viruses, hackers, phishing against the company network.
• Carrying “on-call” cell phone and participate in outage bridges that may at any time include company's clients.
• Oversee the operations of local data center and monitor technological assets of the company.
• Management of financial sector regulation and monitoring of the local budget.
• Launched the CCHS intranet SharePoint site.
• Create and maintain documentation for functional areas of responsibility
• Installation of service patches and firmware upgrades of office devices.
• Installed over 450+ servers in all 3 major locations.

Confidential

IT Data Analyst

Responsibilities:

• Monitor, manipulate and analyze databases to ensure integrity.
• Work with provider-supplied information, accounting and developers to improve reliability and procedures related to data storage and collection.
• Recommend data process and program improvements to enhance reporting accuracy and process efficiency.
• Proactively monitor Oracle database to ensure data integrity and reliability.
• Perform database queries, data transfer extracts and custom reports as requested.

Confidential

PC Support Technician

Responsibilities:

• Level 1 & 2 support and troubleshooting (face, remote and telephone).
• Troubleshoot issues over the phone from call center associates and remote affiliates.
• Support Enterprise Directory and Directory Integration (AD, LDAP).
• Provide technical support for 2 call enter locations and all our affiliated partners.
• Deploy and create workstations images according to each department’s needs.
• Installation of control devices (access points and cameras)
• Serves as the first point of contact for troubleshooting hardware/ software PC, printer and other technology problems.
• Log and track help desk incidents using our tracking software (On Time).
• Conduct routine hardware and software audits.
• Install, repair and preventative support to operating systems, Hardware (desktops, laptops)
• Run cables (CAT5 & Fiber) throughout data center & call centers.
• Installation and coordination of technologies for presentations