SUMMARY OF QUALIFICATIONS

• Experience with MS Windows XP, Windows Vista, Windows 7, Windows NT 4.0/2000, Microsoft Office 2003, QuickBooks,
• Ability to work collaboratively with others and committed to achieving corporate goals
• Associates of Applied Science Degree, March 2006
• IT support professional with 5+ years experience, specializing in hands-on desktop support. Extensive experience installing and configuring hardware systems, operating systems, and network environments. Experience performing computer roll outs, system setups, and system support.

EDUCATION

Associate of Applied Science Degree

PROFESSIONAL EXPERIENCE

Confidential, August 2008 - May 2010
It Support

• Provide server and desktop solutions for a not-for-profit corporation having five national offices by establishing technology policies for maintenance, data integrity, system access, security, support, and backup for all computer systems including PC as well as data and financial servers
• Maintain passwords, data integrity, system access and security for Desktop technologies
• Support Security Standards (anti-virus/anti-spam/firewall/patching)
• Troubleshoot TCP/IP connectivity issues across a variety of technologies (LAN/Dial-up/Broadband/Wireless)
• WAN/LAN troubleshooting
• Perform Windows XP, Laptop / Desktop builds and rollouts, backups, and ghost imaging on windows base desktop pc
• Support operating systems including, Windows XP Windows Vista, Windows server 2003, Windows 7, and Windows server 2008
• Support remote VPN
• Support multiple client networks both onsite and remotely
• Assist in instructing users in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required
• Installs, assembly and configuration of computers/laptops, monitors, network infrastructure and peripherals such as printers, scanners and related hardware, pulls cables and rewires or directs the rewiring of cables
• Performed Configuration of standard POP, SMTP & Exchange clients including Outlook and Outlook Express
• Ensured security patch installation and antivirus updates

Confidential, Eatontown NJ February 2008 - July 2008

Network Support
Configure and maintain network, troubleshoot network hardware, and resolve network connectivity

• Perform hardware replacement such as Ram, Hard drives, raid, and scsi
  Perform basic Cisco Switch/Router configuration and troubleshooting
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other Operational problems
• Provide desktop break/fix support, Windows XP rollout, and backups
• Perform Windows XP and market Data platforms installations configured for trading floor users
• Provide On-call technical support to all users in the organization regarding specific Windows and applications issues
• Performed PGP Desktop installations in a network environment.
  

Confidential, Flushing, NY March 2007 - February 2008
LAN Administrator

• Performed server monitoring performance analysis, data analysis & baseline analysis of server hardware
• Replaced motherboards, Ram memory, Hard drives, and raid and scsi drives
• Maintained system security, updated firewalls, implemented Antivirus deployment for server systems on DNS and DHCP servers to enhance network security and increase user workflow
• Provided effective end user technical support by implementing systems such as Windows Update Server, Software Deployment Server, Antivirus Server, FTP Server, Share Point Servers and auto backup systems to improve overall functionality and usability Basic Networking and trouble shooting
• Managed installations of Windows XP and Windows 2000
• Perform windows 2003 server Backup, windows upgrade, Microsoft office upgrade, partition imaging, and Disk to Disk imaging

Confidential, Tarrytown, NY February 2006 - February 2007
Confidential

• Provided 1st and 2nd level problem resolution for office applications, remote connectivity and network platforms
• Created LAN Id s, Password resets, unlocked user accounts, and supported services Center Ticketing System
• Maintainedthe development of security related procedures and standards associate with active directory and computer management
• Active Directory: create and manage Windows NT logon accounts, manage global security groups, assigning NTFS file and folder permissions.
• Responded to telephone calls, emails, and personnel requests for technical support
• Supported Exchange\\Outlook in a networked environment
• First level problem triage
• Performed trouble shooting and installing of software in a highly complex environment
• Remotely configuring and troubleshooting desktops, laptops, and workstations
• Remotely installing and troubleshooting software
• assisting and testing of new software rollouts and updates

Confidential, New York, NY April 2005 - February 2006
Business Machines Associate

• Tracked and logged business machines sales
• Remedied customer service inquiries
• Achieved product knowledge certifications
• Excelled in team environment
• Drove warranty sales to number one in district
  

Confidential, Orlando, FL November 2001 - December 2004
Computer Technician

• Provided hardware, software, and networking support
  Installed PC workstations, operating systems, patches and applications and upgrades as required by users
• Performed PC setup and software installation for new and upgraded PC s
• Troubleshot conflicts of computer components
• Analyzed and recommended security upgrades
• Supported Windows XP Professional & 2000 Professional
• Purchased computer & printer supplies to use for upgrades
• Supported Internet Technologies
• Networked using TCP/IP Ethernets
• Perform Windows XP upgrade and rollout company employees