Wintel Server Administrator Resume

OBJECTIVE:

To obtain a position in network/systems administration that will allow me to fully use my current computer networking and server support/administrations skills while still providing me an opportunity to learn and grow.

SUMMARY:

IT Professional with proven expertise in supporting - and optimizing performance of -workstations, peripherals, operating systems, networks, systems, hardware, and software; including installation, configuration, and preventative maintenance.
Resolved network connectivity issues. Provided service-focused technical support - both remote and on-site - to achieve effective troubleshooting, efficient resolution of issues, and maximum customer satisfaction.
Completed projects on schedule.
Exceptional communication skills. Able to quickly grasp and adapt to new concepts, technologies, and environments.

TECHNICAL SKILLS:

Advanced knowledge of Mac OS X, Mac OS X Server, Windows XP, Windows Server 2003/2008/2012 , Windows Vista, Windows 7, Xen Server, VMWare, Microsoft Hyper-V, Linux Administration, Telecommunication Cabling, Fiber Optics, Phone Systems, Computer Hardware, Data Storage Protocols, RAID, and Data Transfer Protocols.

PROFESSIONAL EXPERIENCE:

Confidential

Wintel Server Administrator

Responsibilities:

Windows Server Administration
Microsoft Exchange Administration
Office 365 Administration
Azure Administration
VMware Administration
Domain Migrations
Active Directory Administration

Confidential

Research & Development - Engineering Supervisor

Responsibilities:

Software Testing
Supervisor of 5 Jr. Engineers
XenServer, VMWare, Hyper-V Environment Design/Testing
Windows Server 2003/2008/2012 Testing with SAN Technology(iSCSI, SAS, Fibre Channel)
Linux Desktop/Server Administration
Network Installation, Maintenance, and Repair
Storage Administration SAN, Virtual Tape Library, Tape Library

Confidential

Information Technology Manager

Responsibilities:

Provide functional and technical support, troubleshooting and diagnosing of hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.
Blackberry hand held device troubleshooting
Administered Avaya phone system
Re-imaged desktop and laptop computers using Symantec Ghost, Acronis, and/or manual imaging. Replaced hard drives, sound cards, memory etc….
Resolve Windows and Internet Explorer issues on desktops and laptops infected by viruses, malware and spyware.
Provide major repairs in accordance with outside vendors
Installation of and configuration of network printers, scanners and other PC peripherals.
Configured and installed software for users desktops and laptops. Involved in the installation and roll-out of new software packages, upgrades, and new desktop hardware.
Configured and installed Panasonic Point of Sale systems
Maintain passwords, data integrity and file system security.
Made Cat5 Patch Cables; terminated Cat5 cables
Performed routine backups via Symantec Backup Exec 11.
Handled cabling and installation of switches and software, etc.
Train new hires

Confidential

Information Systems Technician II

Responsibilities:

Provided second level support to Isle of Wight’s user base for issues with desktops, laptops, printers, VoIP phones, T1’s and local area networks.
Communicated with clients in person to resolve issues in an efficient manner, along with teaching clients how to use the system.
Provided experience with Dell and Apple desktops, Dell and Apple laptops, and tablets. Dell Power Edge Servers, Windows XP and Server 2003, Blackberry support, Exchange 2003/2007, Active Directory, DHCP, DNS, VPN, Microsoft Office 2000/XP//2003/2007, MAC OSX 10.3.x - 10.5.x, MAC OSX Server 10.4.x -10.5.x, Asterisk VoIP PBX, Polycom VoIP phones, hardware and software troubleshooting and network troubleshooting.
Created and maintained ID Badge Database of all employees of Confidential .

Confidential

Lead Service Technician

Responsibilities:

Provide on-site functional and technical support, troubleshooting and diagnosing of hardware and software problems, including desktop, laptop, WAN, LAN, PBX, VoIP and remote systems.
Administered Nortel, Avaya, and Mitel PBX/Key Telephone systems for 500+ clients
Provided on-site installation, configuration, troubleshoot, and repair of high-speed data circuits (T1, T3, DS3, OC-12…) for government and military installations.
Provide and maintain temporary network to US Navy while docked in Newport News Shipyard

Confidential

PBX Technician

Responsibilities:

Provide on-site functional and technical support, troubleshooting and diagnosing of hardware and software problems, including desktop, laptop, WAN, LAN, PBX, VoIP and remote systems.
Administered Nortel, Avaya, and Mitel PBX/Key Telephone systems for 15 clients

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