Telecom Engineer Resume

OBJECTIVE:

Telecom Engineer

SUMMARY:

PROFESSIONAL EXPERIENCE:

Confidential

Telecom Engineer

Responsibilities:

Installed maintained and implement Confidential Communication Systems.
Adjuncts and peripheral equipment, Call Center, CMS, Audix and Octel voicemail systems.
Voice Infrastructure Inventory documentation. Translations, T1 Circuits, Trunk groups.
Modular Messaging with Confidential Message Store.

Confidential, Santa Clara, CA

Telecom Engineer

Responsibilities:

Able to identify Confidential needs and present appropriate company product and service offerings.
Telecommunication System Globally included large and small businesses.
Experienced on-site technician in call centers and large institutions.
Working knowledge of all Confidential platforms G3si, Prologis, S8XX voicemail systems, SIP/AES integration.
Expertise includes resolving escalated customer service issues.
Demonstrated ability to gain customer trust and provide exceptional follow-up.
Excellent working knowledge of VOIP and PBX systems.
Provisioning and software experience.
Experienced project team member Confidential Help Desk.
Able to work well independently.
Easily learn and adapt to new technologies.
Possess excellent organizational, time management and communication skills.
Handle Moves, Adds, Changes to Call Center Agents
Programming of all calls follows vdn, vectors, and announcement, to the CMS

Confidential, Santa Clara, CA

Telecommunication Technician

Responsibilities:

Confidential, Pleasanton, CA

Telecommunications Technician

Responsibilities:

Confidential, San Jose, CA

Telecommunications Technician

Responsibilities:

Confidential, Alameda, CA

Service Contactor

Responsibilities: