SUMMARY:

• Proactive, results - oriented Information Technology Professional with over nine years of proven experience in providing solutions for Client/Server technologies, Database Administration, and User Support.
• Extensive technical expertise includes development, implementation, configuration, maintenance, troubleshooting, analysis, policies and procedures, and documentation.
• Network Security experience includes protecting classified data for military operations ( Confidential ) Active Security Clearance. Cisco Certifications, focusing on Network, Systems, and Voice solutions.

TECHNICAL SKILLS:

• Proficiency in MGCP, H323, SIP, SCCP, QSIG, FXS, FXO, CCS and CAS.
• VoIP and IP Telephony, Call Manager Express, Call Manager 4, 7 and 8, Cisco Unity Express.
• Cisco Routers series 2621, 3750, 4000, 7200.
• Cisco Switches 2950/60s, 2950 Long Range Ethernet, 3550/60s Layer 3 Switches, 4006.
• Excellent knowledge of Window 2000/2003 Server - Active Directory.
• Excellent knowledge DNS, DHCP, WINS, TCP/IP, LAN/WAN.
• Experience with Cisco Application Delivery Network Solutions (ADN), Remedy Ticket System.
• Experience with Adds, Moves and Changes (MAC).

PROFESSIONAL EXPERIENCE:

VOIP Engineer

Confidential, Portland, Oregon

Responsibilities:

• Assisted with development and reviews policies and guidelines established for all levels of network/system administrators/engineers.
• Designed, Managed and maintained Cisco Call Managers, Gatekeepers, and Gateway equipment on unclassified and classified USACE networks.
• Collaborates with Network Engineers to ensure VoIP network traffic does not interfere with or hinder network data traffic.
• Performed Moves Adds and Changes (MAC) when Business Units relocated or during functional changes.
• Responsible for District and Field VoIP design, installation and support.
• Responsible for engineering and design of Voicemail system.
• Mentored Unix Engineers in troubleshooting and resolving major information events (i.e. upgrades, critical failures, degradations, etc.)
• Ensured adherence with best practices, such as compliance with upgrades and maintenance schedules, etc.
• Provided training and disseminate information to the network/systems teams including best practices, lessons learned and the latest technologies news as well as success stories throughout the AO.
• Presented technical findings/concerns in relation to business impact.
• Documented project related support and operations procedures.
• Communicated effectively at all levels in the organization.

VOIP Engineer

Confidential, North Carolina

Responsibilities:

• Designed integrations of IP Confidential dial plans to CTI application gateways and intelligent content management or call center call routing platforms.
• Drove IP Telephony certifications in the Confidential Lab.
• Analyzed test requirements and associated design documentation.
• Created test plans based on test requirements.
• Assisted with the procurement of equipment and setup of the test bed environment.
• Executed the test plan as created; capturing and documenting test results.
• Disseminated test results document with stakeholders informing them of test results.
• Published test results for internal review/reference.
• Performed Moves Adds and Changes (MAC) when Business Units relocated or during functional changes.
• Provided operational support as needed. Provide support/guidance to less senior team members.
• Worked independently and complete testing per due dates.
• Acted in a strategic role in the development and maintenance of a voice/data network.
• Conducted technology and network assessments including solutions to enhance or create new business opportunities, integrating multiple technologies.
• Proficient in Cisco Unified Communications Manager or CUCM, Cisco ISR voice gateway platforms, and IP to IP or IP2IP gateway solutions utilizing Cisco Unified Border Element or CUBE platforms.
• Experience in Call Admission Control or Confidential development and designs for enterprise level UC environments and networks.
• Expertise in CUCM trace analysis, SIP, SCCP, H.323, and MGCP. Q.921, Q.931 trace analysis, and call routing trace analysis.
• Serve as the highest level voice and/or data network consultant to internal clients and technical management in all areas of the business to ensure conformity with corporate network architecture.

VOIP Technical Analyst

Confidential, Bloomington, IL

Responsibilities:

• Key member of the Network Support team using HP Service Manager to prioritize and complete tasks according to their impact on business productions all while maintaining a log in the service management system.
• Converted remote sites from Avaya to Cisco Unified Communications.
• Configured and update Cisco Telephones in Call Manager. Telephone models include 7915's, 7916's, 7942's, 7962's and various Polycom models.
• Created and managed user profiles in the following systems: Cisco Call Manager, Cisco Contact Center, Cisco Unity Messaging and LDAP.
• Updated user configurations as requested by business partners including call flows and contact center team changes to fit business needs.
• Implemented and managed call flow utilizing Cisco Unity's call handler functionality and Cisco Call managers hunt pilots, hunt lists, and line groups.
• Worked on special projects such as call center conversions and dial plan conversions.
• Supported our network deployment team to implement, troubleshoot and alleviate network problems that arise at cutover time.

VOIP Technical Support

Confidential, Atlanta, GA

Responsibilities:

• Travelled through various states as a VOIP consultant for Confidential Technologies
• Configured and installed SRST routers, captured IP Phones MAC addresses and imported them into the Call Manager
• Performed IP Phones deployment.
• Tested IP Phones at the remote sites to insure that calls can be made through the WAN as well as the PSTN.
• Upgraded CUCM 6 and 7 to CUCM 8.6 and troubleshoot issues associated with the upgrade.
• Designed, installed, maintained and standardized network configurations for all Layer 2 and 3 switching devices including Cisco 2900, 3550, 3560, 3700 and Cisco 4000 series multi-layer switches and Cisco 6500 series switches.
• Monitored and controlled telephony components and installation, maintenance of local telephony systems.

Network Administrator

Confidential

Responsibilities:

• Network Administrator at Sharana (Afghanistan) for the Network Operations Center Administrators office
• Resolved technical issues for over 2500 clients both onsite and global to meet Service Level expectations.
• Assisted users with PC, LAN, WAN, Wireless Network and software issues local and remote using Remedy Incident Management system.
• Assumed responsibility for and resolved escalated Help Desk tickets, closing over 20 tickets daily.
• Maintained the Non-Secure Internet Protocol network (NIPRNET) and Secure Internet Protocol Network (SIPRNET).
• Designed, troubleshoot, and implemented network topologies that were interoperable between operational entities located on the network.
• Applied knowledge in a variety of WAN/LAN technologies including but not limited to enterprise network design, routing, switching, 802.1x technologies, Virtual Trucking Protocol (VTP), Quality of Service (QoS), VLANs, network management, SNMP, multicasting, EIGRP, LAN/WAN protocols, sub-netting, switching and routing, Cisco IOS, Cisco Call Manager, VoIP, DHCP, Print Server Administration and an understanding of firewall architecture and ACL administration.
• Configured and resolved technical issues for the customers in the area of VoIP, IP Telephony and Call Manager 4.2.
• Analyzed and reported outages and corrective actions to Theater Network Operations Center Southwest Asia.
• Handled Customer interface/user issues.
• Utilized network monitoring software to manage and administer the network.
• Monitored availability and reliability of LAN/WAN circuits. Used knowledge of Plans network development and expansion as needed.
• Attended Annual Security Clearance courses to update handling Security materials.

VOIP Engineer

Confidential, Kansas City, MO

Responsibilities:

• Designed, installed, maintained standardized network configurations for all layer 2 and 3 switching devices including Cisco 2900 and 3500, 3550, 3560 and 3700 series devices, Cisco 4000 series multi-layer switches and Cisco 6500 series switches..
• Proficient in SNMP, multicasting, OSPF LAN/WAN protocols, sub-netting, switching and routing, Cisco IOS, Cisco Call Manager, VoIP, DHCP, Print Server Administration and an understanding of firewall architecture and ACL administration.
• Worked 12 hour shift, 7 days a week team-based environment.

Technical Intern

Confidential, Kansas City, MO

Responsibilities:

• Monitored LAN/WAN network, troubleshooting, configuring switches and routers.
• Oversaw all computer lab activity including library and lecture hours.
• Ensured the smooth and continuous operation of the lab through proper maintenance and care of technical lab equipment and assisted and instructed students in the use of computer software.