SUMMARY:

• Plan and design network routes including interconnects to other carriers. Analyze network requirements, streamline design processes.
• Provide reliable engineering system design (DLR) for construction, installation, and network engineering technicians to use to active new facilities for new and existing customer locations.
• Utilizing GRANITE, METASOLV TBS / M6 to build transport networks, build equipment & site inventory. Format designs to align with network elements being used.
• Ordering, Installation, Designing of DS0, DS1, DS3, OC - 3, 12, 24, 48,192 and OC-768 circuits.
• Experience in checking DACS to verify cross connects and processing DACS Connections.
• Familiar with SONET-DWDM (UPSR and BLSR) UMTS, BROADBAND, SONET Rings, 3G and 4G Wireless Networks, ETTCS Technologies
• Experience with Data Integrity Projects, Project Management, Equipment Mapping, Service Delivery Provisioning, ASR Methodology, Transport and Circuit Design.

TECHNICAL SKILLS:

• Granite 7.2
• MetaSolv M6
• Granite Works
• WISOR (VFO)
• CLONES
• Martens
• F & E
• AS400
• CABS
• Homer
• Sparks
• Remedy
• CSG
• BillTrak ProMecca
• COMS
• OCIS
• CTS
• CEWS
• Salesforce
• Netpro
• BUC$
• CAFÉ
• BDS Telis
• Business Objects
• Confidential Office
• Bill Tamer
• Xing/XpercomNORAD
• SITERRA
• TELNET
• CASPR
• SIEBEL
• TIRKS and IP Control
• Tangoe Ordering
• Billing and Inventory System
• DSRT System
• ITRC System
• Telenium

PROFESSIONAL EXPERIENCE:

Confidential

Telecom Leased Circuits Engineer II

Responsibilities:

• Knowledge of communications circuits including design and implementation requirements for - Ethernet, MPLS, DS0, DS1,DS3,4-wire,E&M,PRI,POTS, Ability to proactively manage multiple telco orders and Capital Projects Knowledge of HVP (high voltage protection) methods and equipment as it pertains to a telco demarcation point at electric power stations and substations
• Strong planning and organizational skills with the ability to facilitate and/or work on multiple projects simultaneously.
• Place orders for new leased circuits. Place orders for changes or disconnection of leased circuits. Track to completion circuit orders. Update circuit documentation in various tracking systems. Review billing and accounting issues. Order, track and coordinate telco special construction projects. Coordinate installation of telco service entrance cable. Coordinate installation of high voltage facilities. Identify opportunities to improve the efficiency and effectiveness of the business processes within the entire business unit without jeopardizing reliability, availability, or safety. Performs circuit analysis, research and design .

NOC Analyst - Tier 2

Responsibilities:

• Worked trouble tickets in Remedy
• Tested T1's using REACT
• Reviewed Metasolv M6 DLR/CLR to determine test points
• Made changes to M6 Designs via the Assign Actions
• Test DSL circuits and verify parameters in Siebel
• Test the DSLAM for DSL circuits to verify Synch and Route
• Dispatch tickets out via Remedy to Field Operations
• Answered incoming calls to assist with troubles in the field
• Monitor T1's and T3 circuits for errors or slips
• Software: Cisco ANA, Adtran EMS, Alcatel-Lucent AMS5526, Fujitsu-Net Smart 1500,AWS-DataView, Catena View, Siebel, React, Naviscore OCD and FP Backup,

ASR Subject Matter Expert

Responsibilities:

• Provided ASR and Metro Ethernet ordering expertise to Synchronoss Customers
• Wrote ASOG Business Response Rules pertaining to FOC,CNR,DLR and Completion
• Ability to read and interpret (Schema) XML payload and header files as it pertains to status and transaction type
• Answered questions pertaining to how products are ordered and which fields and forms are needed to order specific products
• Answered questions pertaining to how Ethernet products are ordered and which fields and forms are needed to order specific products
• Provided guidance on how customer can map Ethernet data fields to existing Customer ordering/work flow systems
• Provided expert guidance to customer on how the telecom provisioning process works to include ordering, design, provisioning, install, testing and turn-up
• Provided expert guidance on all the data required to complete an ASR order to take it from an ASR to an installed Ethernet service
• Provided expertise on how to utilize VFO for Ethernet Orders
• Created data mapping documents for ASR VFO fields to matched existing fields in Customer OE system
• Identified and documented features and capabilities needed in VFO to support the customer’s ordering process
• Provided requirements to Sales teams to assist Sales Teams to develop proposals for ASR integration between and Customer systems
• Proficient in Confidential Word, PowerPoint, Excel and Visio

Help Desk Associate/Go Live Project (Temporary)

Responsibilities:

• Answer calls coming in from UNC Healthcare Facilities, clinics and Physician offices
• Log all calls in the HEAT systems and troubleshoot basic problems using EPIC
• Assign priority status to the ticket based on the severity of the issue
• Follow up with customer and take ownership of the tickets assigned until resolved
• Work Low priority tickets coming into e-mail queue
• Assist other reps with ticket and system issued
• Work along with UNC ISD Management by keeping them abreast of issues
• Monitor work queue to ensure calls are being answered promptly and efficiently

Order Specialist-Data Integrity

Responsibilities:

• Systems used Martens, AS400 (CABS and Siebel) Billing Systems, Sparks Order Entry.
• Reviewed current install and change orders in Sparks system to determine if the data needed corrections
• Reviewed data in both billing systems to determine if circuits were being billed and if billing data was accurate
• Verified if Martens network locations were matching the Sparks order, Sparks CLR and Visio drawings
• Checked Sparks tables to verify CLLI codes, customer addresses, products and circuit type
• Notified ACS project leaders of any inaccuracies between the Martens, AS400 and Sparks that required fixes by database analyst.
• Determined task dates after completion of order entry adhering to ACS standards.
• Tracked order through completion using the Work Management Queue
• Updated Master circuit Increase/Decrease circuit report with new order number and date of completion
• Attended weekly status calls with other teammates and the client

Equipment Mapping Analyst

Responsibilities:

• Maintained spreadsheets on all equipment parts and associated vendors, i.e. Cisco, ADC, ADTRAN 6100, Alcatel, etc.
• Analyzed and migrated equipment data from existing models built in F&E and map a new layout as it correlates to the new database METASOLV (M6)
• Performed F&E database analysis to ensure data integrity for preparation of a database migration
• Verified locations, builds, and placement of equipment, ports and slots with ability to navigate multiple databases
• Participated on cross-functional team conference calls ensure implementation schedules are adhered to as per client specifications.
• Detected inconsistent models of equipment in F&E as it compares to the specific vendors spec sheets

Transport Reinvent Engineer

Responsibilities:

• Reviewed IUB, ABIS, 2G and 3G DS-1 circuits for Pure IP/Ethernet opportunities
• Coded and Status updates made in to DS-1 paths for all TDMA and GSM circuits
• Processed Homer Pure IP work orders for migration teams
• Modified GRANITE paths and segments to disconnect status post migration
• Trained for GRANITE 7.2
• Interacted closely with Transport Design and Provisioning

Project Manager/RAN Transport Circuit Designer

Responsibilities:

• Designed DS1 TDMA and GSM path spans between AT&T switch locations and cell sites
• Assigned transport CFA to DS1 path spans using LEC/CLEC facilities
• Created DS1 IUB Growth Paths and segments in GRANITE
• Created CTS tickets and GRANITE WORKS work orders
• Designed and terminated on UMTS Node B equipment
• Modified path spans and segments for post Node B rehomes
• Reviewed decommissioned circuits in GRANITE against billing data to ensure billing ceases
• Correspond with various 3rd party vendors disputing bills and requesting traffic verification
• Created CTS tickets for internal field techs to verify traffic on potential disconnects
• Attended weekly status conference calls to discuss potential savings, status updates and open issues
• Submitted ASR via VFO for circuits no longer carrying traffic to ensure cost savings
• Updated and corrected GRANITE to adhere to Data Integrity standards
• Submitted E911, DS0,DS1, DS3 and Trunk orders to approved LEC/CLEC
• Restored and updated GRANITE paths/segments for data integrity
• Resolved billing issues with various vendors and tracked issues from cradle to grave
• Performed research on circuits for possible disconnects and/or grooming
• Attended and productively participated in User Acceptance Training for GRANITE Works
• Maintained working relationships with telecom vendors, (LEC/CLEC)
• Managed equipment in GRANITE and Build equipment in GRANITE

Transport Design Engineer/ Mapping Design Engineer

Responsibilities:

• Analyzed DS1-TDMA and GSM circuits for disconnect projects
• Created spreadsheets for NE Region to document disconnect candidates
• Updated GRANITE (Xpercom) to reflect pending disconnect status
• Documented DS1 path id and vendor segment id in Homer database
• Completed Equipment mapping in GRANITE
• Assigned mapping and design to DS-1 circuits such as IMT, PSTN, Cell Sites, etc. using GRANITE 6.3 application
• Port mapped SONET bandwidth into (DS-1: 1.544 Mbit/s) using GRANITE 6.3
• Port mapped STS-1 into 7 VTG with 4 DS-1s per VTG totaling 28 DS-1s
• Responsible for checking DACS to verify cross connects
• Processed work orders using Homer Database
• Familiar with Spatial, WinFol Insite GRANITE, Homer and REACT Testing Manager
• Processed BSC Rehome, ALINK, AGPRS, DACS Connections, OC-3 Terminations and Hot Cut orders as needed
• Equipment used are as follows: Alcatel-Lucent Spatial MGW, Ericsson Call Server, Nortel BSC, MSC, Tellabs Titan 5500 DACS, Tellabs Titan 5500 DACS
• Used Verizon CSG (Carrier Gateway Services) to validate circuits being billed by Verizon
• Identified circuits to create network efficiencies: Aggregated to higher bandwidth circuits Re-homed / re-routed for cost reduction

Circuit Design Engineer

Responsibilities:

• Ordered Access facilities through various LEC and CLEC vendors
• Knowledge of Verizon CSG (Carrier Gateway Services) and VFO (WISOR)
• Ordered and designed DS0, DS1, DS3,OC-3, OC-12, OC-48, OC-192 and OC-768 using SONET/DWDM Lambda Extreme Network
• Designed facilities in Xing/GRANITE using the DLR provided by the vendors
• Created LEC segments in Xing/GRANITE
• Supported transport engineers with order requirements
• Communicate effectively with various internal and external groups
• Escalated when appropriate to ensure timely delivery of circuits
• Maintained records on each transport circuit design order
• Kept management informed on possible missed orders due to vendors late delivery
• Attended various meetings and conference calls when needed

Service Delivery Coordinator / Sales Support

Responsibilities:

• Coordinated and installed service orders in METASOLV TBS system in preparation for circuit designing, provisioning and circuit turn-up for DS0,DS-1, DS-3 and OCN circuits
• Ordered cross connects via external vendors using various automated systems
• Tracked orders for firm order confirmations and delivery of circuits from vendors
• Met and exceeded established service delivery intervals
• Support Sales Team with ensuring the service order was accurate for order entry
• Kept Sales teams informed on any issues that needed attention to ensure customer due date met

Network Install Tech-Field Operations

Responsibilities:

• Installed network mux paths between MCI network sites in preparation connectivity of customer circuits
• Performed DXC cross connects using wideband dxc
• Multiplex and De-multiplex the bandwidth using channel bank technology
• Tested and accepted local loops from LEC using T-Bred test equipment
• Wired up circuit paths on M13 frame and assigned echo chancellors
• Set up framing and line coding using D4/AMI and ESF/B8ZS
• Performed DS-3 moves for monthly maintenance windows

Customer Access Provisioner,

Responsibilities:

• Managed assigned territories utilizing fiber optic capacity from DS0 - OC192 level
• Verified and approved service orders prior to provisioning
• Provisioned Private Line, Frame Relay, ATM, Broadband, etc.
• Processed Special Access ASR using assigned CFA from various LEC/CLEC
• Tracked, designed and coordinated service orders end to end
• Wrote mux messages for network paths using MECCA
• Knowledge of CEWS, MECCA, NETPRO, COMS and OCIS systems

Sales Support Administrator/Commissions Analyst,

Responsibilities:

• Worked in local sales office supporting Sales Reps in all aspects of sales orders
• Used BUC$ system to enter sales reps orders and track sales quotas
• Input and tracked sales contest data
• Professionally trained by MCI Commissions Group on rules and regulations of paying commissions
• Prepared monthly reports showing all sales activity per sales rep
• Entered chargebacks in system for sales reps when customers cancelled service before allotted timeframes
• Attended weekly sales meetings to give a report on sales quotas as a branch office

Customer Service/Partner Marketing

Responsibilities:

• Processed inbound and outbound calls to MCI customers
• Discussed services and products with MCI customers based on usage patterns
• Reviewed monthly billing invoices with customers educating them on billing charges
• Researched billing discrepancies and explained to customers my findings
• Provided account credits when warranted
• Educated customers on MCI products and services savings opportunities
• Supported my team by maintaining sales goals and being a solid team player
• Assisted team leader with follow up responsibilities and preparation of status reports for weekly team meetings
• Cross trained in other areas: Call Monitoring, Coaching and Development of new reps
• Participated in team and call center incentives and contest’