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Technical Services Lead Resume

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Avon, CO

SUMMARY OF QUALIFICATIONS

  • Information Technology professional with almost 20+ years of IT management, networking, telecommunication, data & voice cabling, hardware support, help desk and server support within a variety of operating systems in internal and external client facing positions.
  • Demonstrated excellence in IT operations, telecommunication, networking, administration, leadership and received formal recognition by employers throughout my career.

TECHNICAL SKILLS:

  • IT Operations & Support Desk Management
  • Windows Server Administration & Support
  • PC Desktop & Laptop Support
  • Telecommunications: PBX, ACD, VoIP, IVR s, Call Handlers, POTS, Digital Phones
  • Data & Telecommunications Cabling: Outside plant, Structured cabling, Design, Installation & Repairs
  • Data & Telecommunications Architecture
  • Networking: Microsoft Networking, Cisco Networking, LAN s, WAN s, VPN s, AD, DNS, DHCP, Wireless access points, Point to Point Wireless and Point to Multi Point Wireless, Guest & Corporate WiFi, VPN & Firewalls
  • Hardware: Desktops, Laptops, Servers, SAN, NAS, VMware, Cisco Routers & Switches, WiFi & WiMAX Access Points, Micros POS, ID Printers, NEC 2400 IMX PBX, Cisco IP Base Voice systems, Mobile devices, Motorola Trunk Radio Systems, VM Systems, Cisco Maraki.
  • Software: Windows Sever, Windows Client, Microsoft Exchange, Microsoft Active Directory, Microsoft Office, Visio, Symantec Endpoint Protection & Encryption, System event Monitoring, POS Systems, Call Center Phone Systems, Cisco IOS, Cisco Call Manager, Cisco Maraki, VMWare, ServiceNow.

WORK EXPERIENCE:

Confidential

Technical Services Lead

Responsibilities:

  • Managed technical support team
  • Maintained departmental budget
  • Supported Windows servers & systems in a physical and virtual environments
  • Supported network switches, routers, firewall, WiFi and VPN hardware
  • Supported Cisco Call Manager phone system
  • Vendor Management
  • Planed future systems migrations and network upgrades
  • Adhered to ISO, Colorado and Federal financial security & business standards
Confidential

Senior Systems Administrator

Responsibilities:

  • Supported Windows servers (AD, Exchange, File, Anti - Virus, Document Imaging, Security)
  • Supported servers in virtual and physical environments
  • Supported switches, routers, firewalls and VPN hardware
  • Supported Cisco Call Manager VoIP phone system including dial plans, handlers, phone trees, call recordings and other related voice systems
  • Lead for PC support technicians day to day task and projects
  • Planed future systems migrations and network upgrades
  • Adhered to ISO, Colorado and federal financial security & business standards
Confidential, Avon, CO

Technical Account Manager

Responsibilities:

  • Contract IT support for clients in Summit & Eagle County
  • Short term and long term IT planning on behalf of clients
  • Planning, coordination, and execution of IT projects as defined by client
  • IT support of client accounts, including designing and implementing data network infrastructures with integrated topologies, and providing continued support of client staff, networks, and servers
  • Fiscal responsibly for client IT needs, including annual capital budget prep and review/update of minimum hardware standards
  • Maintained technical documents relating to network topography and security data

Confidential, Mountain, CO

Senior IT & Telecom Operations Technician

Responsibilities:

  • Supported and managed the resort’s network backbones, network switches, and wireless access points
  • Performed Network & Server administrator tasks (DHCP, DNS, Exchange, AD, File Storage, Network & Server Monitoring and other server related maintenance)
  • Team leader with supervisor functions
  • Trained IT Operations team members and other resort staff
  • Supported and managed the resort’s NEC PBX phone system (analog, digital & VoIP)
  • Supported an Interactive Intelligence 75+ seat call center (analog & VoIP)
  • Maintained and managed dial plans, handlers, phone trees, and system recordings
  • Supported the telephone & network wiring throughout the valley (outside plant and structured wiring)
  • Supported the resort POS systems, front line computers and peripherals
  • Designed networks, data and phone wiring for new buildings and areas
  • Maintained and managed Copper Mountain’s 800MHz trunked Motorola radio system
  • In charge of the Data Center power (AC/DC) & backup/emergency power
  • Answered support calls in a help desk environment
  • Part of IT Operations on-call rotation
Confidential, Mountain, CO

Telecommunication Network Technician

Responsibilities:

  • Maintained and managed Copper Mountain NEC PBX systems for in house guests (Hotel) and Admin phones systems
  • Maintained and managed Intrawest’s US Accounting & Purchasing office Nortel PBX system
  • Maintained and managed Copper Mountain’s ACD Phones System and related servers for a Interactive Intelligence 75+ seat call center
  • Maintained and managed dial plans, call handlers, phone trees and system recordings
  • Maintained and managed voice TIE trunks between Copper Mountain Resort, Winter Park Resort, and Golden Offices.
  • Maintained Copper Mountain’s physical cable plant (Copper & Fiber Optic Cable)
  • Maintained and managed servers related to Copper Mountain’s phone systems
  • Maintained and managed Copper Mountain’s 800MHz trunked Motorola radio system
  • In charge of Copper Mountain Resort’s Data Center power (AC/DC) & backup/emergency power
  • Managed a 400+ user cell phone account for Intrawest’s Colorado divisions
Confidential, Mountain, CO

Network & Computer Operations Technician

Responsibilities:

  • In charge of maintaining resort front line POS station (F&B, Ticketing, Ski School and Lift Access Control Systems)
  • Performed maintenance on hand held RF scanning units & Rapidtron Gates for ticket access control during the winter season.
  • Performed troubleshooting on system malfunctions for desktop PCs, Resort’s POS ticket systems, Micros 3700 & 8700 including Boca thermal ticket printers & ID card printers.
  • Supported the resort’s Cisco network switches
  • Installed & supported PC based applications, software upgrades and operating systems
  • Assisted the Help Desk staff with answering calls gave support over the phone or delegated the problem to other support staff.
  • Employee of the year 2001/2002 Season & Employee of the Month July 2004

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