IT Systems Engineer

An exceptional, confident, client-oriented information technology professional offering a unique combination of leadership, technical and people skills. Flexible and focused, with an unparalleled problem-solving ability. Quick study, able to understand, assimilates, and conveys new and evolving technologies.

Technology Profile

Operating Systems: Windows 7, Windows 2008 & 2003 Server, Windows Vista, Windows XP, Linux, Novell, and various handheld OS's 
Software: Citrix XEN Server, VMware Virtual Center, CommVault Simpana,Arcserve, TrendMicro Enterprise, Microsoft Exchange 2007,Microsoft Office 2003 2007 & 2010, Cisco Call Manager,Unity Voicemail Software, Microsoft SharePoint Services, Windows PE, Mind Align Group Chat, Activ Workstation, Redi Plus, Bloomberg, Cisco VPN, RSA Secure ID Tokens, Factset, Thomson One Banker and various other Market Data, Developer and Productivity applications.
Hardware: HP C Series Blades & Blade Enclosures, HP Proliant Servers, HP X & Z series Workstation, HP Insight Lights Out ,Dell and IBM Notebooks, Blackberry, Local and Network Printers, Faxes and Scanners as well as various other peripherals and components.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL Sep 2009 - present
Systems Engineer

• Technical lead for the Chicago office for all IT projects as well as providing a central point of escalation for all IT support.
• Provide technical support for fast paced options trading operation on CBOE, ISE, PHLX, NYSE-ARCA, and NYSE-AMEX exchanges using proprietary and third party trading applications.
• Provide support on CBOE trade floor as well as Front Office Trade Floor
• Collaborate with other IT leads and other business groups to complete projects on-time and on budget.
• Provide executive and technical support to senior management including all C-level staff.
• Provide Support to 30 traders, along with 25 operations, administrative and support staff encompassing over 175 workstations and Network Printers as well as remote support to our San Francisco, New York and Philadelphia offices.
• Strong Experience with Network Basics including troubleshooting and resolving connectivity issues.
• Installation and configuration of multiple operating systems including Windows 7, Windows XP, Linux, Server 2003 & 2008
• Installation of over 200 HP Proliant Blade Servers. Setup Configuration and Administration using Integrated Lights Out Server Administration
• Installation and configuration of Citrix Xen Desktop for application presentation.
• Create and Administer Citrix Desktop Groups using Citrix Management Console.
• Configure Multiple Displays for trader workstations with up to 12 monitors.
• Understands and utilizes scripts. Will edit scripts to fit needs.
• Administration of Active Directory including management of Group Policy objects and creation of new user accounts.
• Create and Administer Exchange accounts and Distribution groups with Exchange Management Console 2003 & 2007.
• Create DHCP reservations and DNS Aliases (CNames).
• Administer Cisco Phone Systems using Cisco Call Manager and Unity Voicemail Software.
• Create, Provision and Administer Mind Align Messaging using Windows Live Communication Server
• Disaster recovery of client server based data, exchange data and Mind Align communications using Commvault Simpana.
• Create and document new support processes and recommend/implement improvements to existing systems/processes.
• Participate in the change management process along with site and companywide initiatives and projects.
• Troubleshoot a wide variety of hardware and software issues.

Confidential, Chicago, IL April 2009 - August 2009
Lifecycle/Service Center Technician

• Inventory and Asset management of computers, monitors and printers relating to Northern Trust Lifecycle program.
• Build and Imaging of new computing devices for business partners of all Northern trust lines of business.
• Installation and configuration of line of business specific applications such as Lotus Notes, Bloomberg, Blackberry, MS Office Suite, Visual Studio Suite, and many market data, business and development applications.
• Use Remedy for asset and software management and tracking. Remedy for trouble and task ticket tracking, implementation and resolution..
• Install and support Electronic File Encryption on mobile devices (i.e. Notebook computers) to ensure security of client documentation.
• Manage client and computers GPO's and group memberships in active directory as well as correct organizational unit placement to ensure proper access to network resources.
• Ensure proper computers updates and security updates are performed using patch managers.
• Install, support and troubleshoot endpoints for application installs using LANDesk.
• Provide 2nd and 3rd level executive and technical support to business clients
• Maintain proper documentation for all equipment acquired from deployment to disposal
• Meet with peers and management to improve Lifecycle program procedures to insure efficient use of time and resources.

Confidential, Chicago, IL November 2004 - July 2008
Sr. Desktop Support Analyst

• Primary support for the Global Investment Banking group. Responsible for system compliance, desktop, laptop, Blackberry and Market Data applications
• Meet and correspond with Line of Business management on a regular basis to discuss hardware and software needs for the Line of Business associates.
• Performed information security audits periodically to ascertain whether users were in compliance with Bank established standards and SEC regulations.
• Communicate with approximately twenty Executive Level Management personnel ensuring their understanding of the Company's IT compliance policies and procedures and educating them on best practices.
• Install and support Electronic File Encryption on mobile devices (i.e. Notebook computers) to ensure security of client documentation.
• Manage client and computers GPO's and group memberships in active directory as well as correct organizational unit placement to ensure proper access to network resources.
• Ensure proper computers updates and security updates are performed using patch managers.
• Install, support and troubleshoot endpoints for application installs using Tivoli.
• Provide 2nd and 3rd level executive and technical support to business clients
• Maintained software and systems such as Thompson Financial, Bloomberg and Fact Set ensuring the optimal efficiency of the market data for use by the investment bankers.
• Designed and documented procedures to facilitate the procurement and system access for new and existing employees from the hiring process through the commencement of employment.

• Hire, train and supervise a staff of six migration technicians for the Bank of America equipment refresh project in Chicago and surrounding area. Manage staffing through hires, layoffs and terminations.
• Meet and correspond with bank management on a regular basis to discuss hardware and software needs for the bank personnel.
• Compose equipment orders for the project based on assessments of the various business group needs. Seek approvals from high level management when required. Schedule disposals for the de-installed equipment after ensuring that procedures for data removal were followed.
• Schedule all project refresh activity.
• Provide 1st, 2nd and 3rd level technical support to business clients during a specified post refresh period.
• Support of Trading and Non Trading applications, hardware and peripherals.
• Provision and Support of Blackberry handheld devices.
• Ensure user accounts and computers are placed in the proper organizational unit using active directory during the client refresh. Change passwords of clients to allow technicians access to user accounts for data migration in accordance with corporate info security guidelines.
• Act as a migration technician for refresh with high level clients and or technically sensitive refresh groups such as the trading group, legal department, high touch partners or when there are staff shortages.
• Resolve technical issues for floor coordinators and migration technicians nationwide through remote access applications.
• Provide logistical support and resolution to insure seamless project functionality between refresh staff and bank business partners.

• Migration and equipment refresh project for Bank of America/Fleet Financial institutions.
• Technical lead for the Chicago area.
  Liaison between Project Manager and end-users to facilitate scheduling and proper software to be installed on user machines.
• Build Dellnotebook and HP desktop computers.
  Backup User data and profile information for installation to new notebooks/desktops.
• Insure correct mapping of drives and network printers for all users. Confirm user profiles.
• User account administration
• Active Directory and Exchange Server Administration.
• Setup, configuration and troubleshooting network and local printer and resolve any printing problems.
• Install and configure Mobile Access Services .Confirm functionality and resolve any problems.
• Install configures and troubleshoots wireless networks. Configure user wireless, dialup and LAN connectivity.
• Insure approved corporate security measures and confidentiality are adhered to during the migration process.
• Install and configure a variety of PDA's including Palm and Blackberries.
• Insure proper service packs and current software and service packs are installed on blackberry handhelds. Confirm functionality of email redirector and telephone functions.
• Installation of specialty hardware such as dual and quad video cards, card readers and cd/dvd writers.
• Support of Executive personnel, Developers, Administrative staff and Traders.
• Insure any and all post migration user questions, problems or concerns are addressed in a timely fashion to guarantee that corporate efficiency is maintained.
• Software involved in the process include: Windows XP, Windows 2000, Office 2003 & Office 2000, Adobe Acrobat, Attachmate Extra, PeopleSoft, Lexis Nexus, Lotus Notes, Citrix ICA Client, FrontPage 2003, Visio 2003, Macromedia Flash Authoring, Seagate Crystal Reports, Project, Oracle, ClearCase, Toad, Rational Rose and many web and program development, support, trading applications such as Reuters, Bridge station, Bloomberg and others.
  

Confidential, Chicago, IL October 2004 - December 2004
Consultant

• Migration project at BP's Cantera III campus in Naperville, Illinois
• Build Dell and IBM notebook computers and Dell workstations. Rebuild existing hardware that meets corporate standards for new platform.
• Assign hardware to end-users and insure hardware requirements meet specifications
• Backup User data and profile information for installation to new or upgraded notebooks/desktops.
• Use Active Directory to administer user accounts and to add/remove workstations to corporate domains.
• Configure email accounts for new Exchange 2003 servers. Configure Outlook 2003 for end-users.
• Setup, configuration and troubleshooting network and local printer problems
• Insure correct mapping of drives and network printers for all users.
• Install configures and troubleshoots wireless networks. Configure user wireless, dialup and LAN connectivity.
• Install and support various trading. legal and administrative software for the corporate departments
• Insure approved corporate security measures and confidentiality are adhered to during the migration process.
• Install a variety of PDA's including Palm and Blackberries.
• Insure any and all post migration user questions, problems or concerns are addressed in a timely fashion to guarantee that corporate efficiency is maintained.
• Software involved in the process include: Windows XP, Office 2003(Standard & Professional),Adobe Acrobat, Attachmate Extra, PeopleSoft, Finance Wall Street, Lexis Nexis, Lotus Notes, EExpense, IPass, IRas, SAP, FileNet, Aris Toolset Client, AutoCAD LT, Bank Administrator, Bank Relationship Manager, Citrix ICA Client, Concordance, Delta View, FrontPage 2003, Visio 2003, Macromedia Flash Authoring, Seagate Crystal Reports, Reflection, Projects and many others.
  

Confidential, Chicago, IL July 2003 - September 2004
Since being laid off due to corporate downsizing, I have kept my technical skills current by use of computer based training (CBT) and study manuals, guides and knowledge bases. I have also been involved in a number of small projects for a non-profit organization relating to their internal LAN environment. I have also updated hardware for the Julian High School Achievement Academy in order for the instructors to be able to create training videos/DVD for the participants in this program.

Confidential, Chicago, IL March 2000 - July 2003
Network Support Engineer

• Network Administration and Security
• Remote and Onsite Support North American Operations
• Workstation and Notebook support
• Server support
• Troubleshoot, Diagnosis, and Solve a multitude of problem affecting the company Infrastructure
• Rollout of new workstations, notebooks, and docking stations
• Setup, configuration and troubleshooting printer problems
• Resolve software and hardware problem tickets generated by the help desk
• Implement special projects and Rollouts throughout North America and Europe as needed.

EDUCATION

3/1998 - 9/1998 
Confidential Poughkeepsie, New York 
LAN Technology

1/1984-12/1984
Confidential Poughkeepsie, New York
Electrical Technology