SUMMARY:

HP Certified, Dell DCSE server certified.
20 PLUS YEARS WINDOWS SPOC TECH SYSTEMS ENTERPRISE ANALYST
VERIZON COMMUNICATIONS: OCS OFFICIAL COMPANY SERVICES. I T SYSYEMS
MIGRATIONS, SOFTWARE UPGRADES, DATA TRANSFERS/BACKUPS, REPAIRS, IMAGING, ADMINISTRATON OF 2500 PLUS CORPORATE ENTERPRISE LAPTOP / DESKTOP CLIENTS AT CORPORATE HEADQUARTERS. CONSISTING OF 110 USERS PER FLOOR, INSTALL, CONFIG, MAINTAIN DESKTOPS, VOIP CISCO - NORTEL SYSTEMS, BLACKBERRYS, PRINTERS, VPN REMOTE LAPTOPS FOR EACH DEPT HEAD, INCLUDING VP, PRESIDENT, CEO’S
ADDITIONAL RESPONSILITIES: UPGRADE DESIGN INSTALL CONFIGURE ENTIRE NETWORK INFRASTRUCTURE AT CORPORATE HEADQUARTERS, CONSISTING OF FORTY REDUNDANT CISCO 5500 HUBS, ATM SWITCHES, RENOVATION OF LAN/FIBER NETWORK FOR 21 FLOORS,. SPOC TECH TEAM LEADER FOR 20+ TECHNICIANS.

EXPERIENCE:

Current- Confidential - Bloomfield College
2011 –Confidential
2011- Confidential
2011- Confidential
2010- Confidential, corporate Enterprise services.
2000-2010-Confidential, Microsoft windows Enterprise system analyst.
1990-2000 Confidential, systems administrator.
1983-1990 Confidential,data network admin.
1980-1983 Confidential, Hoboken communications project. Remote desktop systems analyst Windows7ENTERPRISE - Enterprise server 08

TECHNICAL SKILLS:

• Strong knowledge of Help Desk ticketing structure and SLA compliance.
• Handle associate issues dealing with PC, applications, printers, and network related issues.
• Installation and replacement of hardware and software packages for users in remote locations.
• Provide assistance to end users in a timely fashion through first line coverage of phones, help desk tickets, voice mail messages, and e-mail support requests.
• Assist with the relocation and reallocation of hardware and software, coordination of company moves and migration.
• Maintain a complete inventory of hardware in both locations for asset management.
• Utilize Asset Management tools appropriately.
• Maintain a Professional and Positive attitude when assisting the business and clients.
• Provide a consistent, stable platform for all workstations by utilizing ghost an imaging utility to deploy a standard server/desktop.
• Create and administer user access accounts for network access.
• Create and administer email accounts, and maintain first-level triage for all communication applications.
• Establish and maintain working relationships within collective teams across remote divisions and locations.
• Work with the business contingency planning to establish and maintain disaster recovery plans at the desktop, printer and fax level.
• Resolve issues or notify and follow up on next level support for resolution. A sense of urgency for resolution to allow users to function without interruption.
• Analyze repeat problems for final resolution and future migration.
• Assist remote users with access, as well as portable and hand held hardware devices (Blackberry) as well as software.
• Maintain end-user productivity with support for telecom moves, additions and phone system problems with Cisco - VOIP Communications.
• Replacement or repair of damaged or outdated equipment.
• Assist other IT departments with projects or research as needed.
• Provide proactive information through research to the business to assist and improve processes.
• Coordinate resource allocation by supporting use of video conferencing, projectors and remote PC connections for meetings.
• Perform other duties and special projects as assigned.

Skills and Abilities:

• College and technical degree.
• A+ certificate
• 25 years recent hands on experience configuring and maintaining desktop hardware and software.
• Experience with networking concepts and administration.
• Dedication to quality customer service including superior telephone etiquette.
• Excellent verbal and written communication skills including superior ability to present complex technical information to a non-technical audience.
• Strong problem solving skills and inherent decision making ability

Technology

• Windows 2000 WIN 7 ENTERPRISE and XP professional, 2003, 2008 Server
• Active Directory and account management
• MS Office 2003 including Outlook
• Blackberry device/software support
• Symantec Antivirus and Ghost
• HP and Dell printers
• Dell Desktop and Notebook Strong Analytical and Troubleshooting Skills
• Strong knowledge of PC Architecture
• Strong knowledge of LAN Architecture
• Basic network administration
• Knowledge of Windows Operation System environment
• Familiarity with VOIP and TDM environments
• DCSE Industry technical certification
• Familiarity with Backup exe and data restores
• Working knowledge of Cisco VPN client
• Basic trouble shooting skills in Citrix environment
• Knowledge of log on scripts and registry edits
• 25 years recent hands on experience configuring and maintaining desktop hardware and software.
• Experience with networking concepts and administration.
• Dedication to quality customer service including superior telephone etiquette.
• Excellent verbal and written communication skills excellent ability to present complex technical information to a non-technical audience.
  Strong problem solving skills and inherent decision making ability
• Knowledge of Windows 2000 and XP professional windows 7 enterprise, 2003, 2008 enterprise Server
• MS OFFICE OUTLOOK
• Blackberry device/software support
• Symantec Antivirus and Ghost
• HP and Dell printers
• Dell Desktop and Notebook Strong Analytical and Troubleshooting Skills
• Strong knowledge of PC Architecture
• Strong knowledge of LAN Architecture
• Basic network administration
• Knowledge of Windows Operation System environment.

EDUCATION:

Computer Science
COMPTIA: NETWORK PLUS
COMPTIA: SECURITY PLUS
COMPTIA A PLUS
CALDWELL: MCSA
MCSE, CCNA, CCNP, CCSA, CCSE

Project Management: Stevens-tech