Objective
To obtain a position that utilizes and expands on my knowledge of the IT industry.
DST Employment
Confidential,– Kansas City, MO 2008-Present
Network Administrator
Maintain the AWD Application Server architecture and all of its intra-system functionality. This includes hardware (both physical and virtual servers), OS, application, network, security, active directory, patching, fax and image support. Meeting directly with clients and vendors on a daily basis for problem resolution, future implementation, infrastructure and application development. Maintain daily backups of all servers using TSM application. Create and maintain documentation on all servers, applications, and environments. Assist in migration of servers from Windows 2000 to Windows 2003 Develop scripts\\applications and refine procedures for more streamline support of all products. Confidential,Kansas City, MO 2002-2008
Senior Desktop Support Technician
Provide Level 2 PC support-Responsible for hardware/software troubleshooting and repair on Desktops and laptops for over 400 workstations Build and maintain universal images for workstations and laptops including updating with security and antivirus updates. Provide technical support for wireless devices {Trio and Blackberry Smart phones) for all DST provided assets (100+)in the Kansas City area. Migrated 400+ users from Novell to Windows 2000. Migrated 700+ users from Windows NT to Windows 2000 and Windows XP Maintain asset inventory for 1000 +items of equipment and devices using AMS First Quarter 2004 EIT ROE award winner for associate of the month Forth Quarter 2004 EIT ROE award winner for associate of the month Annual 2004 EIT ROE award winner for associate of the year Confidential,Kansas City, MO 2000-2002
Team Coordinator
Managed a team of 8 mutual fund representatives through proven effective leadership Responsible for developing career paths and promoting successful individuals Empowered individuals through reassurance, motivation, positive directives and goal seeking initiatives SkillsHardware: Various brands of PC’s, laptops and servers(Dell, Compaq, IBM, HP) printers (Ricoh, HP, Lanier)
Software: Bea Weblogic 8 & 10, VMWARE, VNC, TSM, DST In house applications, Ecomm applications, Microsoft Office (Word, Excel, Powerpoint, Access), Lotus Notes, SMS Remote Control, McAfee Virus Scan, Rumba Mainframe Emulation, RSA Single sign on , Sametime, CipherTrust.
Operating Systems: Windows 98, NT, 2000, XP, Vista, Windows 7, Windows Server 2000, Windows Server 2003, Linux, Novell