SUMMARY

Confidential, Chicago IL, 03/2009- 01/2010
A medical insurance billing company.

LAN Administrator/ Desktop Support
Migrated 300+ computers from Dell Optiplex 330 desktops to Dell Optiplex 720.
Migrated 100+ computers from Dell Latitude D630 laptops to Dell Latitude E6400 laptops.
Maintained Exabyte backup utilizing ARC Server,
Provided Help desk and Desktop support for end users.
Assigned user rights in the new Integrys Group domain.
Assigned user rights in Citrix for the new Integrys Group domain.
Created alias email id for on the Integrys Group domain.
Provided Server administration to give user rights in Integrys Group exchange 5.5 email servers.
Provided security administration by remapping home folders for user in the Integrys Group domain.
Provided Helpdesk and Desktop support for end user after computer migration.

Confidential,Chicago IL, 07/2008- 10/2008
A non-regulated natural gas supplier that also provides energy management services.

Migration Specialist/ Helpdesk/ Desktop Support
Migrated 1500+ computer from Peoples Energy Domain to the existing Integrys group domain.
Created Trust between Peoples Energy servers and Integrys Group servers.
Assigned user rights in the new Integrys Group domain.
Assigned user rights in Citrix for the new Integrys Group domain.
Created alias email id for on the Integrys Group domain.
Provided Server administration to give user rights in integrys Group exchange 5.5 email servers.
Provided security administration by remapping home folders for user in the Integrys Group domain.
Provided Helpdesk and Desktop support for end user after computer migration.

Confidential,Chicago IL, 4/2007- 12/2007
Health Care Provider for Children

Helpdesk/ Desktop support/ Migration Specialist

• Supported 700+ users and 600+ computers and thin clients.
• Configured faculty laptops with Children’s Memorial WAN/ LAN TPC/IP configurations.
• Supported Altiris application deployment.
• Managed user logon accounts, lockouts.
• Added user and removed user from a Windows 2003 server environment.
• Migrated 400+ HP thin clients from Windows XP to a Standard Operating Environment, allowing all employees to log into network and process work loads.
• Migrated 600+ computers from Windows 2000 to Windows XP Professional service pack 2.
• Migrated Hewlett Packard 450 pc to Hewlett Packard 5700 computers.
• Utilized Altiris cloning software to backup and transfer user settings and documents from their old computer to their new computer.
• Coordinated and scheduled the switching of computers so as not to interrupt user’s workday.
• Answered help desk calls from users to educate them about the new functionality of their computer.

Confidential,Chicago IL, 9/2007- 10/2007
Advertising, Marketing, Marketing Research

Desktop Support

• Configured Altiris backup server to store 3.5tb (terabyte) of data in RAID Level 1.
• Backed up 600+ Dell computers to Altiris backup server.
• Backed up 300+ Apple Mac Book Pro and Apple Mac Pro to Altiris backup server.

Confidential,Chicago IL, 8/2007- 9/2007
Education

Helpdesk/ Desktop support

• Supported 600+students and 150+ faculty and staff members.
• Configured student laptops with Northwestern University WAN/ LAN TPC/IP configurations.
• Configured Mac, Mac Book Pro for wireless connection.
• Configured and installed desktops and laptops computers for wireless networking with

WPA2-Enterprise security settings.

• Provided Helpdesk and Desktop services for faculty and students on Microsoft Office 2007

collaborative projects.

• Installed Microsoft Office 2007 compatibility patch on Microsoft Office 2003 computers.
• Used Altiris express deployment server 6 to deploy Microsoft XP updates on general student use

computers.

Confidential,Chicago IL, 6/2007- 7/2007
Automotive Manufacturer

LAN Administrator

• Managed 2 Microsoft SQL 2000 servers.
• Maintained Active Directory structure on 1 Microsoft 2003 server.
• Managed Lotus Notes 6.0 email server.
• Added and deleted user to Lotus Notes and Windows 2003 servers.
• Configured and maintained symbol scanners.

Confidential,Chicago IL 4/2007
A supplier of statistical, actuarial, underwriting, and claims data for insurance companies.

Project Manager\\ Team Leader

• Migrated 600+ computers from Windows 2000 to Windows XP Professional.
• Migrated 81 computers from IBM Aptiva computer running Windows 2000 to IBM Think Centre computers running windows XP service pak 2.
• Migrated 81 monitors from IBM 15 inch model to IBM 17 inch model.
• Configured Windows XP for optimal network utilization.
• Utilized ghost to transfer user’s settings and files.
• Installed network printers.
• Installed and configured DVD burners for select users.
• Trained users on new functionality of Windows XP service pak 2.

Confidential,Chicago IL 12/ 2005- 2/ 2007
A human capital consulting and insurance underwriting company.

Project Manager\\ Team Leader

• Managed a Team of 7 workers to Installed and configured Windows XP, Office 2003 and imaged 600+ computers.
• Coordinated delivery of 600+ computers and developed technical training for and to 600+ users throughout the United States of America.
• Developed Troubleshooting guidelines for technician troubleshooting.
• Managed a helpdesk of 3 workers to resolve employee problems of new computers received.

Confidential,Chicago, IL 3/ 2005- 8/ 2005
A 90+ year Health and Life insurer and benefits administrator

Answered company calls for troubleshooting network problems.

• Utilized Remedy for customer call tracking.
• Installed and configured Windows 2000, XP, NT and Office 97/2000.
• Troubleshot application errors.
• Reimaged user desktop and laptop computers utilizing Norton Ghost software.
• Assigned user security rights to files and directories.
• Used Tivoli for remote desktop administration.
• Managed user network drive space for sever disk drive optimization.
• Reset user Novel, Windows, and mainframe account passwords.

Education
B. S. Computer Science

A+ Certified
MCP Certified

Cisco PIX Firewall, Palm Pilot 3, Digital Equipment PCs and Laptops, IBM PCs and Laptops, Apple G3 450Mhz, VMX 200Integrated Phone Processing System Active Directory, DHCP, TCP/IP, DNS, RAS, SMTP, SMS, POP3, WINS, SQL Server 2000, Windows Server 2003, Windows XP/2000/NT 4.0, Virtual Private Network, Microsoft Office XP, Microsoft Outlook, Microsoft Exchange 5.5, Lotus Notes 5.06, WEBSENSE for Cisco PIX v. 3.03, Microsoft DOS, UNIX, Novel 4.12, Basic, Fortran, Pascal, Assembly, JAVA, C, C++, Visual Basic Quark Xpress 5 and 6, Adobe, Arcserve, Trend, Veritas, Remedy.