Business/Systems Analyst Resume

Business/Systems Analyst, Development Experience: 20+ years

Summary:

Over 20 years experience in Information Technology
Proficient in Techniques of systems analysis, design, development, and computer programming and Desktop support.
Experience with Network protocols and Network architecture.
Practices and issues of systems security and disaster recovery.
Proficient in creating Process, Data and Screen flow diagrams.

Professional Experience:

Confidential
Level 3 Mentor
September, August 2009 – Present

Desktop troubleshooting remotely using iMantra, Bomgar support portal, for desktops all over the world but mostly in the US and UK.
Mentor for multiple teams of Level 1 support technicians.
Point of contact phone support and intermediary between US customers and Indian technical support
One of only 5 people selected to participate in the “Dell-On-Call” project at iYogi, which won them the Dell-On-Call contract.
Utilized as a Business Planning Consultant by iYogi Upper Level Management with regard to Technical Staffing concerns in small and large projects.

Consulant : Confidential
System Developer
September, 2006 – 2009

System development using VB6, VBA, Excel for application specific software, system maintenance, enhancements etc.
Identify and propose solutions to automate business processes
Define business requirements, write specifications, design, develop, and implement software in Visual Basic, SQL Server, and Excel
Train users in use of improved business applications increasing JCV Audit stats.
Develop advanced reports using SQL queries, data parsers
Design, normalize, de-normalize data for databases and warehouses
Data analysis, database construction and maintenance using SQL
Deliver projects on-time, on-budget
Document projects, and routinely re-factor applications for better performance and maintainability * May identify and propose the solutions to meet clients\' business needs
Technical consultant responsible for performance tuning of existing software.
Customer support of multiple divisions.
Desktop troubleshooting using multiple debug techniques.

Confidential
Systems Developer 4
July, 1986 – January, 2006

Technical evaluation of Software Versioning and Upgrade management tools including Quest Stat!
Development of Project Management Software utilizing MSAccess 2002, VB6. VB6->Lotus Notes interface.
Accomplishments: Enterprise wide implementation of DoIT Project Management Software. Database reduced in size by 72%. Software speed increased by 50%.
Technical evaluation of PeopleSoft 7.5, 8.0 Financials, Human Resources, EMP, Oracle 8 Financials, Oracle 8 Human Resources, SAP Financials, SAP Human Resources, Lawson Financials, Lawson Human Resources.
Accomplishments: Benchmarking, Analysis, recommendation forwarded on time and within budget.
Project Manager, Lead Developer for Telecommunications Billing Management System (TBMS) Member of $100 Million State Telecommunications RFP #990-A-24-7015 generation and evaluation committees.
Accomplishments: Seamless Y2K planning, modifications, and implementation in a non-y2k compliant VAX environment.
Ten years of vendor management during the telecom meltdown.
Ultimately as Project Manager, Lead Developer for BOSS Time and Attendance including project estimates, analysis, development, testing, implementation of automated payroll for 50 payroll units across the state.
Accomplishments: Department of Corrections “Outstanding Individual Contribution Award” for implementation of Payroll Interface which reduced payroll staffing by 90%.
(TBMS) Member of $100 Million State Telecommunications RFP #990-A-24-7015 generation and evaluation committees.
Accomplishments: Seamless Y2K planning, modifications, and implementation in a non-y2k compliant VAX Basic/DCL environment.

Education:

Business Hartford Connecticut: Programming – Honors

Profiencies: iMantra, Bomgar, VBA, PeopleTools 7.5-8.4, App. Engine, SQR, MSAccess-2.2K , Intro to VB-VB6, MSProject-2k, MSWord-2k, MSExcel, ODBC, PCAnywhere, Outlook, Exchange, OO Analysis and Design, Java, C/S Fundamentals, DOS 1-3, ER Diagramming, RDB Design, Structured Design and Testing, Professional Writing for Engineers, The Interview Process, Employee Performance Review, VAX Basic, DCL, ACL.

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