Information Systems Analyst Resume Whitinsville, MA - Hire IT People

Summary

Information Technology (IT) professional capable of handling, organizing and executing a complex environment. Ability to quickly learn new systems, languages and/or technologies. Over 5 years experience in various IT fields with excellent communication and people skills.

Knowledge

Experience

Confidential, Boston, Massachusetts 03/06 - 09/09

Information Systems Analyst

Developed new secure transport scripts
Was on a team of 3 people who maintained and supported over 100 secure transport scripts.
Performed troubleshooting on various secure FTP transport applications, as well as secure FTP transport front and back-end (Tumbleweed) servers.
On-call for production support 24x7.
Organized all necessary documents for the System Life Cycle of the secure transport projects.
Extensive knowledge of the Blue Cross Blue Shield Massachusetts environment, including various servers and applications.
Strong experience with Windows 2003 and Sun Microsystems Unix environments.

Desktop Support Technician

Excellent customer service skills.
Effectively handled 10+ calls a day. The average ticket count of a technician in the company is 4.5 calls a day.
Strong experience in Windows XP, and Windows 2003 Server environments.
Responsible for troubleshooting over 100+ applications either on-site or via remote connection.
Strong capability in support PC desktop or laptop hardware and software.
Involved in moving 1,500 employees and their equipment into new office building.
Efficiently swapped out over 200 PCs in a 2 month period.

IMAC Coordinator

IMAC = Install, Move, Add, Change
Processed forms and organizing technician requests using Service Center.
Responsible for streamlining processes to make things run smoother for IMAC and for the Desktop Support Technicians.
Also responsible for monitoring the Service Center queue for any errors or urgent cases.
Constantly interacting with Blue Cross Blue Shield customers who are requesting new equipment, moves, software installs, or a change in equipment.
Ran reports to keep track of the inventory.

Confidential, Massachusetts 10/05 - 3/06

Geek Squad Agent

Used superior customer service skills in troubleshooting various PC software and hardware issues.

Confidential, Groton, Massachusetts 6/00 - 8/05

Youth Unit Leader

Managed 20 counselors several years in a row.
Created and supervised weekly activity schedules as well as co-created the summer curriculums.
Mentored counseling staff, along with campers.
Marketing duties included: traveling to various colleges, churches and conferences.
Responsible for the direct supervision of adults with special needs.

Confidential, Quincy, Massachusetts 10/02 - 3/04

Web Designer

Awards

Extra Curricular Activities