SUMMARY:

• Experience in remote Exchange O365/ administration of Active Directory
• Microsoft Acitve Directory, NTFS permissions
• AD Migration - clean up\ Support
• Exchange O 365 2003-2016 deployment and migrations
• Exchange O365 account administration\ troubleshooting
• Exchange calendar/shared folder permissions and delegation.
• Perform/create queries and user account
• Migrations - Mailboxes, Public Folders, User Profiles
• Microsoft Azure administration - adds moves, and changes
• Troubleshoot/resolve escalated Help Desk issues relating to O365
• Patch management using other tools such as SCCM etc.
• Skype for business administration
• RSA Secure ID Mobile Management
• Onedrive support- trouble shooting
• Windows Migration Tools
• ADConnect, Azure AD - setup, and configuration trouble shooting implementing and supporting Microsoft Lync audio and video Mobile Device management (Android, Apple, Blackberry)
• Service Now problem management system
• Desktops, laptops, tablets, Window/ Mac servers and their peripherals, mac and pc
• Evaluate end users privileged access via entitlement reports.
• VMWare & Hyper V
• VPN troubleshooting
• Cisco IP Phone\ Cisco Call Manager - changes
• Citix- troubleshooting connectivity
• Cloud\AD\Exchange account administration (modify and mange user accounts and group permission’s).
• Support Microsoft Active Directory (group memberships, shared drives access, policies)
• Support, Migrate, Troubleshoot and Install Office 365 administration
• Support on-premises Active Directory with O365 (DirSync)
• Troubleshoot all Microsoft products including - Microsoft Active Directory, Exchange, OWA, Lync, and SharePoint administration changes
• BES administration\ troubleshooting
• PowerShell \ VB script knowledge
• Windows Server 2003, 2008/2008R2, 2012/2012R2

PROFESSIONAL EXPERIENCE:

Confidential

O365 Exchange Administrator

Responsibilities:

• Corporate network for over 6000 end users and executive level clients
• O365 migrations - remedation, move data, assign licenses -2013 -2016 versions
• Office O365/ Exchange online - Administration- User Management
• Microsoft Azure administration - adds moves, and changes
• Migrations completed - Office 365, 2013 -2016 versions
• Administration of Microsoft Office 365 workloads (Exchange Online, SharePoint Online, Skype for Business, Yammer, OneDrive for Business
• Active Directory Preparation, and system clean up
• Troubleshoot failed migration issues relating to O365
• Provide assistance to customer in deploying and configuring Microsoft products
• Provide assistance to customer with migrations, step by step
• Maintain required support knowledge base documents
• Provide assistance to international team groups.
• Evaluate end users privileged access via entitlement reports
• Trouble Shoot, And Resolve On-Prem Cloud Email issues in a Hybrid Environment
• Email Restoration
• Email Account Migration - On-Prem Exchange to Exchange online
• Trouble Shoot Active Directory - user account access, and permission issues
• Identity Access Management Setup and delegation of administration, group policy creation and modification, administration of AD, and schema changes.
• Cloud\AD\ Exchange Server Enterprise account administration (modifies and manages user accounts and group permissions)
• MS Office Suite, DirSync, AutoDiscover
• Create, replicate and assign rights of Public Folder
• Microsoft Online Services (Office 365)\OWA
• Migrations completed - Office 365 Cloud/MS Lync
• Cloud Exchange calendar/shared folder permissions and delegation
• Support, Migrate, Troubleshoot and Install Office 365 administration
• Microsoft Active Directory, Exchange, Lync, and SharePoint administration changes
• Configure migration csv files
• Maintain and update ticket problem management system
• Remote tools
• Restore and Recover AD Objects
• Exchange Server Enterprise: accounts folder archive/creations/ trouble PST issues/create new accounts

Confidential

Microsoft Exchange Administrator

Responsibilities:

• Corporate network for over 6000 end users and executive level clients
• O365 migrations - remedation, move data, assign licenses -2013 -2016 versions
• Office O365/ Exchange online - Administration- User Management
• Migrations completed - Office 365, 2013 -2016 versions
• Trouble shoot connectivity to Office 365
• Cloud\AD\ Exchange Server Enterprise account administration (modifies and manages user accounts and group permissions)
• Administration of Microsoft Office 365 workloads (Exchange Online, SharePoint Online, Skype for Business, Yammer, OneDrive for Business
• Evaluate end users privileged access via entitlement reports
• MS Office Suite, DirSync, AutoDiscover
• Create, replicate and assign rights of Public Folder
• Troubleshoot remote connectivity issues regarding windows servers and clients
• Microsoft Online Services (Office 365)\OWA
• Migrations completed - Office 365 Cloud/MS Lync
• Cloud Exchange calendar/shared folder permissions and delegation
• Support, Migrate, Troubleshoot and Install Office 365 administration
• Microsoft Active Directory, Exchange, Lync, and SharePoint administration changes
• Troubleshoot Outlook issues - Administration of mailboxes and Users accounts.
• Update user accounts permissions via PowerShell script
• Configure migration csv files
• Maintain and update ticket problem management system
• Remote tools
• Restore and Recover AD Objects
• Exchange Server Enterprise: accounts folder archive/creations/ trouble PST issues/create new accounts
• Managing AD security, user rights, local account and security policy
• Restore and Recover AD Objects
• Group Policy
• Migration project management coordination/create technical documentation
• Migrations completed - Windows 2003 thru 2010 Windows
• Re-granting user access lost post migration/trouble shooting via MS Lync
• Migration project support
• Active directory user account add/ moves/deletions and created NTFS permissions
• Troubleshoot user account permission issues
• Migration remediation
• Exchange: accounts folder archive/creations/ trouble PST issues/create new accounts
• AD administration (modify and mange user accounts and group permissions) adds, moves and changes.
• Exchange calendar/shared folder permission and delegation
• Create/maintain user accounts. Follow up and update end users on the status of pending issues and training end users
• Troubleshoot Microsoft products Word, Excel, PowerPoint Outlook - version 2003-2007,2013, Windows XP, Windows 2003, Windows 2007/2008
• File & Print configuration
• DFS share management/Update AD Schema
• Maintain requests for new hardware and software. Process requests for moves, new hires and termination
• Reset passwords, unlock accounts, reset Citrix sessions

Confidential

System Administrator

Responsibilities:

• Responsible for 3rd level support regarding 4000 users
• Responsible for Active Directory 2003 user account add/ moves/deletions.
• Trouble shoot shared permission access
• Update AD schema
• Group policy update
• Create and manage shares and NTFS permissions. Deploy packages via login script.
• DFS share management
• AD\Exchange account administration (modify and mange user accounts and group permissions).
• Cloud Exchange calendar/shared folder permissions and delegation
• AD object maintenance and troubleshooting
• Administration of Active Directory
• Created and deploying packages, download, test and distribute application, system and security patches
• NTFS and Active Directory scripting
• AD administration (modify and mange user accounts and group permissions) adds, moves and changes. Enterprise Exchange account administrations - add moves and changes
• Exchange calendar/shared folder permission and delegation
• Re-granting user access lost post migration
• Maintain user accounts. Follow up and update end users on the status of pending issues. Train end users
• Responsible for contacting customers, and providing info regarding deployment, scheduling
• Maintain rollout schedule requests and changes
• AP \Maximo - password unlock\resets
• Refer high priority issues to 3rd level support. Documents actions by completing forms, reports, logs, and records
• Log and manage Cisco phone changes\requests.
• Troubleshoot Microsoft products Word, Excel, PowerPoint Outlook - version 2003-2007, Windows 98, Windows XP, Windows 2000, AND Windows 7

Confidential

Exchange Administrator

Responsibilities:

• Provide 3rd level support for 5000 users and executive level clients
• Provide remote support via terminal server and VPN, and refer high priority issues to 3rd level support
• Active Directory 2003 user account add/moves/deletions and created NTFS permissions
• Exchange 2007 accounts folder archive/creations
• AD/Exchange account administration (modify and mange user accounts and group permissions)
• Enterprise exchange administration, Creation and maintenance of email distribution lists
• Exchange calendar/shared folder permission and delegation/group policy
• Maintain requests for new hardware and software. Process requests for moves, new hires and termination
• Technology Migration Projects, BES Server account admin duties, add, moves, changes
• Setting up audio/video/teleconferencing equipment for meetings, reset passwords, unlock accounts, reset Citrix sessions
• Image and rebuild computers/ laptops, Maintain schedule for all maintenance contract clients
• Deploy packages via login script, Respond and process all email requests
• Responsible running reports via remedy business objects
• Troubleshoot (blackberry, Secure ID, RSA Token cards, Citrix, and VPN)
• Troubleshoot high speed (Cable/DSL & wireless) internet connectivity issues
• Troubleshoot Microsoft products (Word, Excel, PowerPoint Outlook - version 2003-2007, Windows XP, Windows 2000, 2003/XP/Windows server 2008), Windows 7
• Manage and control all print queries, create end user documentation as required
• Perform password resets, Configure desktop machines and network connectivity
• Responsible for configuring and troubleshooting RCA/VPN remote access software for new users

Confidential

Team Lead\ Account Administrator Support

Responsibilities:

• Responsible for providing phone and onsite technical support as well as remote support via terminal server and VPN
• Enter all help desk requests into the Magic Problem Management System
• Maintain requests for new hardware and software
• Active Directory 2003 user account add/moves/deletions
• Exchange 2007 accounts folder archive/creations
• Manage print que, System reboots, PC and Laptop imaging/RIS
• Responsible for running problem management reports
• Trouble shoot Cisco phone issues- resolve telephony issues, patch phone lines
• Provide support/break fix for over 3000 desktop/laptop computers
• Responsible running reports via remedy business objects
• Process requests for moves, new hires and terminations
• Technology Migration Projects, BES Server Management
• Setting up audio/video/teleconferencing equipment for meetings, Reset passwords, unlock accounts, reset Citrix sessions
• Image and rebuild computers/ laptops, Maintain schedule for all maintenance contract clients
• Deploy packages via login script, respond to and process all email requests
• Windows Server 2003, 2008/ 2008R2, 2012/ 2012R2
• Troubleshoot blackberry, Secure ID, RSA Token cards, Citrix, and VPN
• Troubleshoot high speed (Cable\ DSL & wireless) internet connectivity issues
• Administer Remote Security Access (RSA) tokens
• Troubleshoot Microsoft products (Word, Excel, PowerPoint Outlook –version 2003-2007, Windows XP, Windows 2000, 2003/XP/Windows server 2008), Windows 7
• Troubleshoot email applications (Outlook, Lotus Notes, Group Wise)
• Troubleshoot Adobe Acrobat, Netscape/ Internet Explorer, and TCP/IP issues
• Perform password resets, configure desktop machines and network connectivity
• Responsible for (new accounts) / modification / deletion of all LAN accounts (AD, Notes, Exchange)

Confidential

Technical Support Analyst

Responsibilities:

• Responsible for providing phone and onsite technical support for over 3500 users
• Manage and update problem management system
• Provide remote support via terminal server and VPN
• Troubleshoot Cisco phone issues
• Provide support\break fix for over 3000 desktop\ laptop computers
• Work with software and hardware vendors to request service
• Process requests for moves, new hires and termination
• Reset passwords, unlock accounts, reset Citrix sessions, Image and rebuild computers/ laptops
• Create and manage group policies, respond to and process all email requests.
• Enterprise Exchange account administration – adds, moves and changes
• Troubleshoot Microsoft products (Word, Excel, PowerPoint Outlook –version 2003-2007, Windows XP, Windows 2000, 2003/XP/Windows server 2008), Windows 7
• BES Server Management
• Troubleshoot (blackberry, Secure ID, RSA Token cards, Citrix, and VPN)
• Administer Remote Security Access (RSA) tokens
• Troubleshoot high speed (Cable\ DSL & wireless) internet connectivity issues
• Troubleshoot email applications (Outlook, Lotus Notes, Group Wise) versions 2003-2007
• Troubleshoot Adobe Acrobat, Netscape/ Internet Explorer, and TCP/IP issues
• Manage and control all print queries, create end user documentation as required
• Responsible for managing Windows desktops in an Active Directory environment
• Creation and maintenance of email distribution lists

Confidential

Technical Support Analyst /Account Administrator

Responsibilities:

• Provide phone technical support for over 5000 users. Manage and update problem management system. Respond to email requests
• Image and rebuild computers/laptops
• Working with software and hardware vendors to request service
• Troubleshoot Microsoft products (Word, Excel, PowerPoint Outlook –version 2003, Windows XP, Windows 2000, 2003/XP)
• Troubleshoot email applications (Outlook, Lotus Notes, GroupWise)
• AD administration (modify and mange user accounts and group permissions) adds, moves and changes. Enterprise Exchange account administrations – add moves and changes
• Responsible for managing Windows desktops in an Active Directory environment
• Create and manage shares and NTFS permissions and deploy packages via login script
• Troubleshoot blackberry, Secure ID, RSA Token cards, Citrix, and VPN
• Edit and update tickets in the Remedy Problem Management System
• Create Metric reports from the Remedy Problem Management System
• Provide coaching and mentoring on ticket handling and problem escalation
• Configure desktop machines and network connectivity