SUMMARY:

• Ability to deploy and administer Microsoft Exchange 2010/2016 and Lync 2010/2013
• Ability to manage data backup\storage process within PCI/ Pharmaceutical /FCC compliance
• Ability to install, troubleshoot, and upgrade Desktop, laptop and server hardware for IBM, Lenovo, Dell, Sun and HP
• Experienced in technology training for individuals or large training sessions for 100+ customers
• Configure and support Wintel Servers with OS’s ranging from Server 2003 to Server 2012 with Active Directory, IIS, Lync, Exchange, Biztalk, SQL 2008, DHCP, WSUS, SCCM, SCOM and DNS
• Virtualization experience with Hyper - V, VMware, Citrix and Nutanix
• Correspond IT processes so it’s understandable throughout all levels of business
• Experience with VMWare, VSphere, Citrix virtualization products
• Windows administration automation through PowerShell.
• Enterprise Storage solutions such as IBM XIV. HP Storewize and Hitachi storage management
• Install and configure wireless network interface devices, Cisco/Juniper switches, access points, and routers with high security protocol
• Cisco Networking administration and engineering experience

PROFESSIONAL EXPERIENCE:

Confidential, Mount Laurel, New Jersey

Microsoft Exchange Engineer

Responsibilities:

• Decommission and migrate Exchange 2003,2007,2010 and 2013 environments
• Creation of PowerShell scripts across multiple versions of Exchange
• Responsible 1500+ user mailboxes for migration.
• Perform a business audit of the Exchange and Lync environments
• Handle escalates Exchange issues
• Create an account decommission process with PowerShell based on group membership
• Migrate over 4 subsidiaries with over 400+ employees to hybrid office 365 environment
• Decommission Exchange 2003 server environment

Confidential, Horsham, Pennsylvania

Network\ Server Engineer

Responsibilities:

• Handle Level 3 Server and Network issues as planned or when an emergency would arise
• Setup and configure servers with Windows Server 2008R2 to 2012R2 to be shipped to various offices throughout the USA.
• Manage VMware based infrastructure for 30+ hosts and 1200+ Virtual machines
• Lync 2010/15/office 365 management and enterprise implementation
• Implement Airwatch mobile device management for 25,000+ mobile devices and desktops
• Manage the IT infrastructure for 30+ small office branch sites
• Implement and release Sophos to the Virtual Server Environment and User population
• Scale, Implement and Manage AT&T’s Netgate physical Device for 70+ external sites all over the United States and Canada
• Maintain network engineer level 3 responsibilities while managing Cisco, IBM and Avaya layer 2/3 network devices
• IBM FLEX\ Blade configuration and Management
• IBM XIV Storage Management and administration
• Implement a Network Core change and a top of rack move in one weekend project
• Implement VEEam Backup for enterprise use and implementation at remote sites
• Troubleshoot IBM Tivoli backup issues with onsite backups on Windows and Exchange servers
• Configure and install CommVault for external\internal User\Server backups
• Install AeroHive wireless on the main Campus with a network scheme for guest and home network traffic
• Exchange\Office 365 administration with office 365 full Migrations to Full cloud for Office 365 for satellite sites and hybrid integration for home office Create PowerShell scripts to automate various daily responsibilities
• Use health network monitoring software Solarwinds for network and server performance
• Manage the Checkpoint firewall rules and push policies accordingly
• Manage the WAN load balancer FatPipe and Eccessa
• Implement an upstream and downstream packet capture with a Wireshark network sniffer to improve network security

Confidential, Horsham, Pennsylvania

IT Engineer

Responsibilities:

• SAN management and reporting for 3par SANs
• Configure servers with Windows Server 2008R2 to 2012R2 to be shipped to various locations internationally
• Implement P2V process for onsite severs nearing expiring warranties
• Manage VMware based infrastructure for 4000+ VMs
• Manage backup process using software such as HP Data Protector and Symantec Backup Exec
• Maintain physical backup libraries with fiber LTO 4/5 drives handling repair and part replacement
• Troubleshoot Microsoft server communication and performance issues across 9 separate forests with various hardware and OS’s
• Work with WAN team on a segmented network move to comply with the Payment Card Industry(PCI) standards
• Transition user accounts and exchange mailboxes from other forests
• Receive various ongoing NT server issues and completely resolve with root issue with little impact on network availability
• Assist in WSUS management and implementation project
• Troubleshoot any issues with the internal 2012 IIS server
• Stoneware implementation for external satellite office
• Handle vendor communication with Dell, HP and Quantum for service on devices managed
• Perform Exchange administration with mailbox creations, moves, delegation of access and mail flow troubleshooting
• Decommission servers and follow PCI process on repurpose/removal of server and destruction of data

Confidential, Horsham, Pennsylvania

Server Engineer

Responsibilities:

• Setup and configure servers for small medium and enterprise clients with windows Server OS 2003­2016
• Configure PowerShell Scripts for administration of Wintel devices
• Lead company project to obtain ISO 9001 certification
• Support all aspects of support for clients ranging from WAN access to machine repair
• Work with a Multi forest domain configuring DHCP, IIS, Exchange, Active Directory and WDS for small projects
• Configure Digital asset back­ups using Datto systems
• Administer ESET, Symantec, Kaspersky, and McAfee security suites tools for server management
• Perform a quarterly maintenance reviews and create detailed reports of findings for better quality of service and security
• Use server monitoring tools like Connectwise, Labtech, and SCOM
• Work with remote server team in India on creation of PowerShell scripts for use in the large enterprise network.
• Troubleshoot all Level 3 customer issues with server issues and exchange problems across various customer network setups and software platforms

Confidential, Hightstown, New Jersey

Site Support Lead\ Level 3 Server Administrator

Responsibilities:

• Multitask server support and user support in a 1300+ user environment leading a 3-person team and a server support team in India
• Reduce company costs through IT support process improvement
• Configure and release Sophos Anti-virus for Server, VMware, and End-user machines
• Maintain 24/7 support availability for the east coast off-site sales force and remote offices for server issues
• Lead support for multiple company DR tests at SunGard along with SOP creation for technicians in other regions
• Support all server infrastructure for company’s new 4 Star data center
• Administer VMware and Hyper-V hosts for remote client usage.
• Installation and support for retail and in-house software
• Create SOP on various IT process for users and desktop support around the globe
• Manage the support team in large Data and Windows 7 migrations on the server side as well as on the user support side
• Setup team training sessions for team technical skill enrichment
• Participate in daily site meetings for generation of ideas to improve desktop\laptop support and integrity of the network for its users
• Install and support Windows XP, Windows 7 and MAC OS X
• Create and send daily reports on team updates and issues to IT director
• Mac software support such as Photoshop suite, Entourage, Casper suite, Admit Mac and various department specific software
• Setup troubleshoot and configure Confidential servers for a production environment with various Microsoft server OS’s ranging from 2003-2008R2
• Perform a migration of Novell Suite to a Windows 2003 environment

Confidential, Voorhees, New Jersey

Network Operations Transition/Network Administrator

Responsibilities:

• Run tests on Cisco class switches and router traffic using Network General Sniffer
• Audit the network traffic with the sniffer to audit server network usage and vulnerabilities creating a report to the transition committee
• Coordinate with remote support techs for Sniffer device installation throughout the USA
• Setup and span Cisco 2000+ network switches for Network General Sniffer Hardware
• Create network security reports with recommendations on security improvement

Confidential, East Windsor, New Jersey

Onsite Support

Responsibilities:

• Support and install Lotus Notes and Sametime Messenger
• Configure Blackberry server upon arrival
• Configured new e-mail accounts through Exchange 2003 along with the escalated day to day outlook and exchange issues
• Support remote sales reps throughout the UK, Canada, and Germany
• Participate in international large scale projects: Virus/Trojan removal, security patch installations, software updates, PC hardware upgrade
• Create and launch a user knowledge base (Wiki) for reduction in overall helpdesk call volume
• Support and configure Motion computing Tablet devices remote sales reps
• Set up and repair local HP and Dell LaserJet printers