SUMMARY:

• Over seventeen (17) years of technical and analytical expertise in the IT industry, with emphasis on system/network administration.
• Background in supporting various IT infrastructures in the areas of Citrix and Cisco network administration, software/hardware installation, software/hardware testing, documentation, and customer support.
• Technically and functionally interact with customers and effectively maintain customer relationships.
• Resolve technical issues while tactfully managing customers in a fast - paced environment.
• Utilize judgment and decision making to analyze problems and develop logical solutions.
• Take initiative to learn/apply new software and hardware technology.
• Acknowledged for professionalism, enthusiasm, versatility and outstanding organizational and leadership skills.
• Excellent oral and written communication skills.

TECHNICAL SKILLS:

Platform/Operating System: Red Hat Linux 6.2, 7.2, 9.0; Windows 3.x, 95, 98, NT,XP,7 Windows 2000, 2003, 2008,2012; MS-DOS, OSX.

Hardware/Storage: EMC VNX, NetApp, Equalogic, Compellent, Cisco Routers, Cisco Switches, Exagrid.

Firewall: Cisco Pix/ASA 5500, SonicWall, Netscreen, CheckPoint.Watchguard.Juniper.

IDS/IPS: Snort, Cisco module, Packeteer.

Application Software: Veritas, HP Openview NFS, FTP, DNS, Citrix Xenapp. Server,Citrix XenDesktop, BES server, MS Exchange. VMware, Hyper-V.

Database Products: SQL and Microsoft Access.

Cloud Product: Office 365, ADFS password sync, Domo, Onedrive, Crashplan, AWS S3, EC2.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

IT operations Manager

Responsibilities:

• Serve as a main point of contact on all IT-related matters for the office assigned.
• Lead a team of second and third level engineers.
• Lead of the Helpdesk and triage of tickets using Zendesk about 30 tickets daily.
• Monitor and support network, servers in a mission critical and on Cloud using SolarWinds for maximum uptime.
• Manage budget and forecast a 10 Million IT expenses (Software/Hardware renewals).
• Manage AWS storage S3
• Manage AD Azure with VPN connection from Premise to Cloud.
• Reconfigured Backup Strategy for Disaster Recovery using Zerto for On Cloud DR.
• Establish new partnership with new vendors, new partners and contractors.
• Document current Network and suggested new Technology.
• Deploying BYOD using MDM AirWatch VMware.
• Migrated virtual servers from a Hyper-V environment to a VMware environment.
• Creating SOP’s for all IT related procedures.

Confidential, Washington, DC

Network Manager/Senior Network Engineer

Responsibilities:

• Responsibility for the identification and resolution of hardware and software technical problems and malfunctions related to network enterprise infrastructure and related servers.
• Lead a team of several second and third level engineer.
• Set priorities and manage overall projects and initiatives that ensure reliability and scalability of IT systems
• Lead the development of short- and long-term IT plans to ensure infrastructure capacity meets or exceeds existing and future requirements.
• Upgraded Virtual environment using Cisco UCS.
• Participate in the development and execution of an enterprise-wide disaster recovery and business continuity plan in support of the Information Security team
• Establish engineering framework for implementing best practices (PCI guidelines) in infrastructure engineering.
• Monitor and support network and servers in a mission critical data center.
• Setup a second datacenter as hot site with replication using Zerto.
• Implemented security by running scan on weekly basis.
• Configured DR plans, backup and recovery using Veeam.
• Setup a private cloud for a development environment.
• Established new partnership with new vendors.
• Manage budget and forecast.
• Implemented a new storage to facilitate the growth of the company.
• Implemented VoIP phone system to connect to the main phone on the remote location.
• Upgraded Citrix farm from 5.5 to 6.5 Xenapp and implemented dozen more servers.
• Help build out a documentation for the business continuity by gathering all information from different department.
• In the process of implementing a new office in Dallas Texas ( adding firewall, switches)
• Documenting a process for upgrading exchange 2010 to Exchange 2013 or go to the cloud.
• Prepared successfully past SOC2 audit with the InfoSec team.
• Moved and coordinate a 200 user’s office to a new office space.

Confidential, Chevy Chase, MD

IT Network Manager

Responsibilities:

• Lead technical staff responsible for all information and network security initiatives.
• Create and Maintained a Virtualized environment using VMware.
• Created a Citrix XenApp server with several published Applications.
• Installed and configured NetScaler for load balance Citrix
• Installed and Configure Poe Cisco switches 3750’s
• Configured dual firewall for network protection using ASA 5515.
• Responsible for design and implementation of all technical security safeguards, including firewalls, intrusion detection systems, malicious code mitigation, and system security policies.
• Maintain overall the network health, using monitoring tools. Assuring off a Network uptime equal to 99.9%
• Replaced phone system with a newer IP/PBX phone system for 120 users.
• Configured new Layer 3 switches to handle VLAN’s and QOS for Voice and Data.
• Supervised project for backup and Disaster Recovery to a remote location.
• Created documentation for Business requirement for VDI using Citrix vs. VMware.
• Research SAN technology using Business case Analysis.

Confidential, Annapolis Junction, MD

IT Network Manager

Responsibilities:

• Planned and Migrate Exchange 2007 with CCR. Migration from Exchange 2003.
• Implements network security as established by corporate Security Director.
• Configured the network backbone using a Cisco 4506 switch with VLAN and ACL.
• Oversees the administration and maintenance of the company's infrastructure, and directs more junior Innovators when necessary.
• Oversees the administration of the company's WAN.
• Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support.
• Install, configure and manage Virtual Servers (VMware ESX and ESXi, Microsoft Hyper-V)
• Install, configure and manage SonicWALL, ASA, PIX, and WatchGuard Firewalls, including DMZs, remote access and security settings for IPS/IDS (SNORT).
• Setup and manage VPN connections, Site to Site using IPsec, and PPTP
• Install, configure and manage Layer2 and Layer3 switches Works with project teams to help implement Internal Systems.
• Oversees all help desk activities, assign takes to Junior Leads.
• Interacts with internal clients on all levels to help resolve IT-related issues and
• Provides answers in a timely manner.
• Builds and maintains vendor relationships and manages the purchase of hardware and software products.
• Installed VDI using Viewpoint and Citrix Xendesktop.
• Ensures that company assets are maintained responsibly.
• Setup and manage Tier 3 LAN Networks, using switches and Vlan
• Initiates and implements improvements in all areas of IT responsibility.
• Serves as main point of contact on all IT-related matters for the office assigned.
• Responds/acts on upper-management direction.
• Identifies and provides standards for gathering information for use in trend analysis and reports Information to company management.
• Configure, harden and manage Windows (2003, 2008 and 2008 R2) Server, and Linux RHEL5.
• Maintain HIPAA, NIST 800-X compliance.
• Migrated users to Office 365 and retired on PREM exchange 2003

Confidential, Washington, DC

Manager of IT

Responsibilities:

• Senior technical staff member responsible for all information and network security initiatives.
• Maintain and Administrator a Citrix Farm of six load balanced Citrix Metaframe.
• Responsible for technical support and enforcement of HIPAA privacy and security policies.
• Responsible for design and implementation of all technical security safeguards, including firewalls, intrusion detection systems, malicious code mitigation, and system security policies.
• Perform network risk assessment/mitigation, penetration testing and other technical security evaluations.
• Advise application development staff on security-related issues, including application security architecture and backend systems integration.
• Design and/or approve infrastructure changes, including DNS, routing, remote access, and inter-site communications.
• Responsible for security and technical management of a high-availability ASP platform based on Windows 2000/2003, IIS, and SQL.
• Assist the Information Technology, Director in preparing and administering the departmental budget
• Created a Virtualized environment with VMware and virtualized several servers.
• Manage Finance application, Deltek and Time Collection.
• Direct experience with Exchange server 2k3 and 2k7
• Supported propriety AMS in collaboration with the IS team.

Confidential, Washington, DC

IT Director

Responsibilities:

• Set up and maintain networked PCs. Experience with Ethernet TCP/IP and MS Windows networking technology. Install, develop and maintain
• Administrated and maintained a Checkpoint NG Firewall.
• Web server software including Internet Information Server (IIS 4.0 & 5.0)
• Manage and maintain 3 networks with 3 websites (30K Hits a day each)
• Internet routing and Firewall, NT security, system administration, electronic mail (SMTP and POP3).
• Functional knowledge of TCP/IP, NAT and DMZ.
• Migrated exchange 5.5 to 2003 serve
• Monitoring software; direct experience with Exchange server 5.5, 2k; 2k3
• Expertise in Internet service related products, Backup Exec 9.1,
• Knowledge of phone systems and voice mail set-up.
• Set up and maintain ColdFusion server.

Confidential, Falls Church, VA

Network Engineer/ Senior Web developer

Responsibilities:

• Created LANs with different permissions to individual users and user groups.
• Setup DSL, T1 and ISDN routers. Installed HP Open View on Windows NT4.
• Installed and Configured Firewalls.

Confidential, Silver Spring, MD

I.S Coordinator

Responsibilities:

• Maintaining and updating web site using Cold Fusion.
• Knowledge of database integration and data management.
• Provide friendly, understandable and timely desktop assistance to staff.