SYSTEMS ADMINISTRATOR & INFORMATION TECHNOLOGY SPECIALIST

Proven leader in Mac & Windows, A/V and conferencing systems with 10 years of experience delivering the IT and production architectures and guidance necessary to provide a solid foundation for business stability and growth.Expert at identifying business needs and devising technology infrastructures capable of improving efficiency, productivity, and cost management.Strong history of orchestrating all phases of project planning and deployment.

• Macintosh & Windows Systems Administration
• IT Management
• Systems Architecture
• Server/Client Deployment & Administration
• Hardware Service and Repair
• Network Administration
• Mobile Device Management
• Telecommunications

PROFESSIONAL EXPERIENCE

Confidential, New York, NY2012-2012
New York City’s largest Charter School Network

Systems Administrator / Level 3 Help Desk (6 Month Assignment)
Managed a team of interns and other consultants as Technical Lead and Project coordinatorfor the expansion from 9 to 14 schools & 600+ client users. Open Directory / Active Directory & Exchange Administrator. Help Desk Level 1-3 support offering day time, after hour, weekend & remote support. Configuration and deployment of Web Help Desk. Package building and creation, roll out, image deployment via Casper Suite, JSS server & JAMF management. Mobile device deployment & BES / iOS management.Installation of SmartBoards, projectors & additional A/V systems and components.Staff tech training of hardware, software and best practices. Application & product research and software conflict.

Selected Achievements:
Resolved company wide OS conflict issues that prevented clients from logging into mobile accounts after installing printers via Self Service
Imaging and deployment of 750 Macintosh laptops in 72 hours

Confidential, New York, NY2011-2012
Publisher and provider of magazines and digital media

Systems Administrator
Supported 300+ cross platform users in a production environment, with an additional 200+ nationally. Authorized Apple hardware repair under SSA agreement. Daily management of production workflow based on 3 publication schedules. Configured system images for the PC & Mac environments, thin & thick client. Supporting Ipad, Iphone & Exchange. ManagedAD/OD environments while working closely with Network Infrastructure team.Extensis UTS3 serverconfiguration and management.Asset management & inventory tracking.

Selected Achievements:
Prompt after hour reimaging, testing and deployment of newly purchased portable Macintosh systems to be deployed to Senior managers during the NY hurricane of ’11 allowing remote production workflow in the event of citywide power loss.

Confidential, Brooklyn, NY2004-2011
Provider of international music services, branding music programs for retail and hospitality

Systems Administrator / Hardware Engineer
Client-end support and administration for globally distributed servers. Install and configure new machines for remote sites in support of content transfer. Design, implement & cabling of recommended network topology. Manage server-side maintenance, backups, and troubleshooting for OSX servers. Provide cross-platform, hardware and WI-FI device support for internal personnel. Evaluate emerging storage technologies to identify potential advantages to company operations. Create, maintain, and store computer configuration images. Liaison with potential clients demonstrating and presenting custom devised network and audio architectures for local and remote operation.

Confidential, New York, NY2008-2011
An international law firm co-headquartered in London, UK and Chicago, IL

Technical Support Specialist
Direct and remote support of 1200+ international firm wide clients. Configured and managed conference rooms and A/V facilities for offsite events, Avaya, Tandberg, LifeSize, Polycom conferencing and presentation development. Local Data center and server-side maintenance, backups, and troubleshooting for OSX and Windows 2003 servers.Supervised staff in addressing and resolving Help desk tickets. Managed local Data Center operations / installations. Cross-platform, tablet and mobile Citrix XenDesktop deployment and support.Blackberry Enterprise support and administration.

Selected Achievements:
2010 Citrix Innovation Award for firm wide development, support and implementation of Citrix FollowMePc and XenDesktop for office and travel.
Ensured efficient coordination and transitioning of 300+ clients from Thatcher-Proffitt, Wood.

Confidential, New York, New York2007-2008 
Publisher of multiple national magazines and newspapers with a focus on law publications.

MacintoshSystems Analyst 
Produced and engineered ‘Law Technology News w/ Monica Bay’ monthly pod-cast. Provided efficient local & global support, assisting 650+ local clients, addressing and resolving help desk tickets. Cross platform support Windows, OS X 10.2-10.5/OS9, MS Office Suite, Citrix, Quark, Adobe CS 2/3 & K4 Content Management. Assisted in maintenance of document and Exchange servers. Performed routine backups of content-managed share points. Imaged and deployed desktops & portable systems. Disaster recovery.

Selected Achievements:
Instrumental in seamless transitioning of 600+ clients and hardware during site relocation and firm acquisition. 
Streamlining operations, upgrading for final stages of OS9 to OSX changeover.

Confidential, Brooklyn, New York2002-2007
Apple Authorized Service Provider and Audio/Video & Network Systems retailer

Senior Service Technician / Store Manager
Provided warranty and non-warranty service and repairs to Apple hardware, A/V equipment, Data recovery and conducted on-site installations. Rebuilt and refurbished rare or discontinued parts and components for vintage electronic instruments and systems. Managed retail floor in addition to supervising staff of 8-10 between multiple locations, tracked inventory needs, loss prevention, and liaison with product vendors. Provided employee training and tutorials on Apple repairs, component soldering and DAW demonstrations, established sales goals, created staff schedules and processed payroll.

Selected Achievements:
Launched a complete overhaul of store repair / retail policies, procedures and met quarterly repair quotas which established MHU as a recognized an Honorable Third-party Apple Authorized sales, service and repair location
Improved efficiency, productivity and cost management necessary to provide a solid foundation for business stability and growth that lead to the opening of 2 additional locations.
Provided one-on-one on site customer care, migrating and transitioning hundreds of clients from OS 9 to OS X architecture with emphasis on forward and backward compatibility in home, office and A/V production environments.

CERTIFICATIONS

Mac Integration 10.8
Mac Integration 10.7 
ACMT 10.6, 10.5, 10.4, 10.3 
ACPT 10.4, 10.3 ACDT 10.4, 10.3 
ACHDS 10.4 
CompTIA A+ 
Xerox Docutech 135a

TECHNICAL SKILLS

Operating Systems: Mac OS System 7, OS 9, OS X 10.0-10.8 OS X Server 10.3-10.8, Windows 2000 / XP / Vista / 7, Windows Server 2003, 2008, Linux Ubuntu 7.10-11.10

Software: Acronis True Image, Adobe Creative Suite 1-4, Vjoon K4 5.9-6.4 DPS Integration, Logic Studio 7-9, Apple Remote Desktop, A.S.R imaging, Carbon Copy Cloner, Onyx, Casper Suite, Citrix Management Console, Citrix client software, Cyrus, Extensis Font Reserve, Filemaker 5-9, Filemaker Server Advanced 8, iLife 06 - 09, Linotype Font Explorer X, Microsoft Office Suite ’03, ’04, ’07, ‘08 (Mac & PC), Now Calendar, Retrospect Backup, Parallels Desktop 1 -5, Postfix, Quark, Sepia Line Print Tracking, Timbuktu Pro, Symantec Backup Exec, Symantec Ghost, Webex Remote Administration, VMWare Fusion 1-4, Blackberry Enterprise Server, Disk Warrior, Data Rescue, File Salvage, Osmond Cocoa, EagleSOFT CAD.

Network / Internet: WAN, DNS, LAN, BIND, VoIP, SNMP, IPSEC VPN, FTP/SFTP, 802.1x, VLAN, POP/ IMAP, SMTP, FTP, iSCSI, SSL

Hardware: Current and legacy Mac (G5, G4, G3, Intel Mac Pro, MacBook Pro, XServe etc.) Cisco network hardware, Mobile Devices (Treo, Blackberries, iPad, iPhone, Android OS devices).Akai S & MPC series. Low level through hole & SMD soldering, AD/DA conversions.