SUMMARY:

• As a Citrix Engineer my responsibilities to maintaining Citrix applications.
• Typically worked duties like installing and updating XenApp farms, developing professional infrastructure, solving technical issues, training users, managing Windows systems, and supervising the Citrix server farm.
• Responsible for analyzing, planning, installing configuring, testing, maintaining, documenting, and providing technical support for Microsoft Active Directory and Citrix Metaframe Environment.
• Experience working on large deployments across several geographical locations, implemented multi - language support for Microsoft and Citrix Presentation Server and Xen Products and international environments
• I was administrator on this application business software.
• Responsibility include: application and system management, problem response, and capacity planning.
• SAP Systems Administrators understand the technical infrastructure standards and requirements for the integration of specific SAP modules

TECHNICAL SKILLS:

Operating Systems: Unix, Windows 98, NT, XP, Vista, Windows 7, Windows 8, and familiar with Windows 10; Red Hat Linux, Windows Server (2003-2012R2) environment, SAP Security System administrator, SNMP and vendor MIB architecture

Computer Hardware: Install, upgrade, and troubleshooting hardware (printers, scanners, hard drives, audio card, video card, switches, routers, modems, NIC Card, CD-RW, DVD-ROM drives and Memory), Windows 2003 and 2008 server installation, implementation maintenance and support

Computer Software: Microsoft project, Microsoft Office 2003-2010, SharePoint, Remedy, SAP, MySQL, VMware, Wireshark, Sift Workstation in Forensics, Nmap, Citrix, Exchange Server 2008 and 2010, Python and PHP

Networking: LAN/WAN Network support, Knowledge of Networking Principles, Familiar with LAN/WAN infrastructure design Implementation, Administration, Maintenance, and Support TCP/IP Protocol, Active Directory, Cisco Routers, Switches, DNS, and DHCP, SQL, and Exchange

Backup and Restore Software: Comvault and Veeam Back up databases, files, applications with maximum efficiency according to data type and recovery profile. Optimize storage with deduplication. Recover data rapidly and easily, improve your backup and recovery processes.

PROFESSIONAL EXPERIENCE:

Confidential, Warner Robbins, GA

Citrix Administrator/Level 2 Network Technical Support

RESPONSIBILITIES:

• LAN/WAN network support SAP security Administrator, Planned and configured a Windows 2010 Server on a custom computer hardware configuration for policy, operations and resource sharing.
• Designed and implemented Local Area Network and integrated security measures on the network.
• Developed a Network Operations Center for monitoring entire information.
• Cisco ASA Firewall Maintenance Experience: Perform configuration, provisioning, troubleshooting.
• Fix and maintenance routing/switching for Cisco 6500, 7200.
• Citrix admin we have to perform daily health checks for servers like checking CPU memory utilization, Check the connectivity, we can publish the resources in servers initially etc. and all this can done by before business hours.
• Created XenApp 6 on windows server.
• I was responsible for maintaining Citrix applications using VMware and involved in extensive use of Xen Desktop.
• Design, implement and maintain VMware vSphere infrastructure.
• Monitor, troubleshoot and capacity planning of vSphere environment.
• Work with VMware Infrastructure Client in supporting our Windows 2003 & 2008, Linux Enterprise 5 Server environment.
• Familiar with the upgrade paths for ESX\ESXi Host servers\Virtual Center Server & the setting up of networking on Linux 5 servers
• Proactively identify and perform hardware and software upgrades.
• Evaluate new products and recommends updates and upgrades.
• Provide technical guidance to other VMware administrators, Mosaic, VDI Support, RFID.
• I was involved in duties like installing and updating XenApp farms, developing professional infrastructure, solving technical issues, training users, managing Windows systems, and supervising the Citrix server farm.
• Followed up with staffs to ensure optimal satisfaction and provided continuous technical support for the organization Trained and developed an in-house technical support unit.
• Installation of new software and hardware such as servers, computer workstations, printers, etc. User accounts setup including permissions and passwords.
• Security overseeing activities such as internet monitoring, anti-virus software protection installation.
• Network faults troubleshooting and repair.
• User technical support and new staff training.
• Day to day administration and monitoring of network use .
• Future improvements planning, creating IT solutions to business problems, making sure all IT meets industry standards and supervising helpdesk staff .
• Backup and Restore: Regular backup of server hard drive disks prevents data loss from a disk or drive failure, disk controller errors, power outages, viruses, and other serious problems. Careful planning of backup operations and reliable equipment can make file recovery easier and faster. Restore backup data from server hard drive using Comvault and Veeam.

Confidential, Houston, TX

Citrix Administrator/Network Technical Support

RESPONSIBILITIES:

• Technical support services for personal computers, Novell network, NT network, Trouble shooting and Maintenance for Network and user PCs, Windows XP Upgrade, PC Pre Swap and Post Swap Technical Support,
• Technical support to users throughout Westat during Windows XP Upgrade, training temporary-hire computer technician to perform basic pre-swap and post-swap visits, archive email files, add new email accounts, connect printers, perform troubleshooting and install software.
• Training and support to a temporary hire, Took lead on providing technical support too senior Westat staff throughout the migration.
• Provide technical support to Westat users attending Westat Productivity Seminars.
• Provide technical support to PC Help desk staff upon request.
• Designed project data storage and security structure for Novel Network; created folders for various projects and created user groups while granting permissions according to project needs.
• Set up Novell user accounts and email accounts for field room staff.
• Connected PCs to network printers, mapped access to Novell drive, copied data, and compressed and prepared a backup.
• Implemented login security for education folders and data, set folder and file system attributes, and managed files and directories.