System Analyst Resume Norcross, Georgia - Hire IT People

Qualification Summary and Interests
Studies incorporated a broad foundation in the engineering sciences, core engineering disciplines, and their application to one of the cognate areas. These cognate areas include business applications with Telecommunications. Product engineering specialization is my strongest interest that can be combined with Information Technology and Business.

OBJECTIVE: To obtain a fulltime position in Engineering that utilizes my skills with an opportunity for career development and growth.

EDUCATION

Bachelor of Science (BS) in Engineering Arts

Bachelor of Arts (BA) in Telecommunications

SKILLS:

MATLAB, SAP, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Office, Unigraphics v18, NX, AutoCAD, Windows Server 2003, HTML, DMAT, Adobe Photoshop, Macromedia Dreamweaver, Networking Ethernet, Dialup, TCP/IP, and Telnet. Designed network protocols and configurations for sample companies as part of coursework projects.
Worked with microcontrollers, circuit breakers, operational amplifiers, semiconductor devices, and counting circuits.Designed conceptual figures with Unigraphics using solid objects to do them like (pencil sharpeners, tires, car parts and logos). Worked on and designed a personal website through Macromedia Dreamweaver as part of a senior school project (ex. creating hyperlinks with HTML, used templates and etc)

EMPLOYMENT
Confidential,Norcross, Georgia
March 2011June 2012
Event/System Analyst

Monitored, controlled, maintained, and troubleshooted customers\' electrical assets.
Remotely controlled client assets as applicable during electrical peaking conditions.
Generated daily reports to illustrate and depict overall system reliability and event forecasts.
Troubleshooted any problems with the software, application or servers regarding current utility programs.
Monitored and reported on system activities and provide relevant information to management.
Monitored system operation during program events and take remedial action if necessary.
Attended trainings and developed relevant knowledge and skills.
Maintained existing SOP\'s on the clients\' systems.
Attended meetings with other company functions necessary to perform duties and aid business and organizational development.

Confidential, Alpharetta, Georgia
Dec 2009Oct 2010
Product Manager

Supported application functionality and remained current on release updates and products
Worked with CDM Master and Knowledgesource chargemaster products
Responsible for interfacing with other departments to ensure product maintenance utilizing established procedures.
Coordinated training for clients regarding new product releases.
Monitored application export/interface for clients.
Provided telephone and email support to internal and external customers.
Organized, investigated and resolved data and technical issues in a timely and effective manner.
Assisted with software testing releases.

Confidential,Alpharetta, Georgia
Sept 2008Sept 2009
Technical Solutions Consultant II

Provided information, analysis and recommendations in support of team efforts in the HP StorageWorks division.
Used expertise and practical knowledge of applications within business in the business environment.
Maximized customer\'s system availablity for customers with various levels of Mission Critical account support by: proactively assisting customers to reduce problem occurrence, addressing remote support needs, identifying and minimizing risk and coordinating resources for timely problem resolution.
Worked extensively with SANxpert, Passkey, SVR, ESMG and other various HP tools/products.
Overall a technical consultant resource to customers and all members of the HP support team.
Worked frequently with SDLC (Software Development Lifecycle) and ITIL (IT Information Library) practices.
Provided storage network (SAN) based deliverables for accounts as part of the HP StorageWorks team.

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System Analyst Resume

Norcross, GeorgiA

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