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It Consultant Resume

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Objective:
To work for an outstanding company that allows my personality, dedication to customer service and experience to increase your company’s efficiency and productivity.

KNOWLEDGE

Desktop OS: Windows 9x, NT, 2000, XP, Vista, 7
Server OS: Microsoft Server 2003, SMB Server 2008
Backup/Virus/Imaging: Symantec Backup Exec, End Point Protection, Ghost
Microsoft Office Suite: (Outlook, Word, Excel) 97, 2000, 2003, 2007
Remote management: VPN, Dameware, Remote Desktop, VMware, Citrix
Network/Ticketing: TCP/IP, DNS, Remedy
Active Directory: Add, Change, Delete, Passwords, Group Policy, Permissions

WORK HISTORY

IT Consultant
Confidential,USA January 2009 - Present

  • Provide technical and emergency support to clients in San Francisco Bay area
  • Weekly data backups using Symantec BackupExec
  • Rollout of new laptops/desktops, network and printer troubleshooting, data port testing, virus removal , data recovery and OS installs

Systems Administrator
Confidential,Sonoma, CA March 2008 - December 2008

  • Saved company from catastrophic failure by implementing upgrade and migration of servers and network hardware to new server room
  • Troubleshot all IT hardware and POS systems for 99% uptime of tasting room and marketplace
  • Installed and supported Leopard OS on Apple Mac Pro in Windows environment
  • Hired and managed IT personnel

Senior Systems Specialist
Confidential,Petaluma, CA November 2005 - March 2008

  • Worked with Senior level management to identify problems and create policies and procedures for improving response time of U.S. and International manufacturing sites
  • Responsible for buying, setup and delivery of thermal printers and computers for new shipping and repair facilities ahead of supply chain deadlines
  • Completed building closure project ahead of schedule by inventorying, packing, shipping and disposing of 4 tons of IT equipment in 3 weeks
  • Custom built and supported 200 test fixtures in China, Malaysia, Mexico, Canada and U.S.

Desktop Technician IV
Confidential,Petaluma, CA June 2001 - November 2005

  • Supported all IT aspects of manufacturing environment with 175 users in Receiving, Shipping, Supply Chain, Manufacturing Floor, HR, Accounting, Order Administration, Test Engineering, NPI, RMA and Facilities
  • Installation, configuration and support of DOS, Windows 98, Windows NT, Windows 2000 and Windows XP
  • Installation, configuration and support of over 100 networked and standalone printers, fax machines, copiers and plotters

Help Desk Technician III
Confidential,Petaluma, CA April 2000 - June 2001

  • Responsible for answering help desk phone and providing 1st and 2nd level support to 1000+ employees and remote users
  • Managed user accounts using Active Directory to create, add/remove users, reset passwords and give file and folder permissions with Group Policy
  • Entered detailed case information into Remedy for tracking purposes
  • Hardware and configuration support for Compaq and Dell desktops and laptops
  • Microsoft Office suite (Excel, Word, Outlook) 97, 2000 and 2003 installation configuration, troubleshooting and support
  • Wireless and VPN installation, configuration support for Cisco and RSA clients
  • Responsible for training new Helpdesk personnel
EDUCATION

CIS Professional
B.S. - Business/Economics

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