Systems Engineerthat servicedover a dozen client companies with full-scale Exchange, systems administration, and technicalsupport; Senior Technical Support Engineer praised for being a lead research and networking contributor for 4 NH state-wide wireless networks with over 8 years of self-driven experience with IT desktop support, networking, hardware, software, and administration; U.S. Army Sergeant with over 8 years of administrative, medical, training, accountability, and operationssupport for 130+ soldiers and multi-million dollar weapons and equipment assets. Independent and hands-on mindset with a passion for new technologies and ability to hit the ground running.

TECHNICAL PROFICIENCIES

• Platforms: DOS, Windows 9x/NT/2000/XP/Vista/7/Server 2008, Linux/Unix
• Networking: Active Directory, Exchange Server, Axcient, Dell/Cisco/Ruggedcom/Linksys/NetGear/D-Link routers, switches, hubs, Xirrus wireless arrays, HP/Dell servers, FE/GbE, fiber, SNMP, VPN, SSH, FTP/TFTP
• Software: Backup Exec, GhostCast, VMWare, Malwarebytes, Putty, Wireshark, FileZilla,ConnectWise, LogMeIn/TeamViewer/GoToAssist, Confluence, N-Able, Microsoft Office – Visio, Google Apps, AutoCAD, Photoshop – Premiere – Flash – After Effects
• Familiarities: IIS/Apache, SQL, web design (HTML, XML, CSS, JavaScript)

SKILLS

• systems, network administration
• helpdesk, remote technical support
• desktop, laptop builds and repair
• systems analysis and consultation
• documentation and tracking
• collaboration / teamwork
• malware management and security
• corporate customer/client relations
• configuration, implementation
• business intelligence
• research and development
• SaaS, cloud computing / utilization

EXPERIENCE

Systems Engineer

2012

• provided, serviced, and supported over twenty client companies with systems administration, infrastructure analysis, and applicationsupportonsite via remote access and SaaS (GoToAssist, N-Able); tracked tickets using ConnectWise; technical documentation with Confluence; on-site visits for deployment, installation, configuration, and troubleshooting server, workstation, and network issues to include many companies like Sitris Pharmaceuticals and Constellation Pharmaceuticals
• assisted Galenea Corporation and Genocea Biosciences with company moves to include full-scale reconfiguration and reinstallation of server and network infrastructure (Cisco ASAs, switches, routers, hubs)

Senior Technical Support Engineer

Confidential – Pembroke, NH

2011 – 2012

• independently self-trained and provided SNMP, fault management, configuration, and network administration, infrastructure, and analysis for 400+ devices over the span of 4 state-wide New Hampshire municipal projects (I-93 and I-95 Advanced Transportation Management Systems, NH Electric Cooperative smart grid infrastructure, NH SafeNet infrastructure) using multiple proprietarynetwork management systems [self-trained]and Windows Server 2008
• desktop and laptop support with hardware and software troubleshooting, deployment, installation, consult, network and systems analysis with Windows XP, 7, and Server 2008 systems
• reviewed network architecture block & levels and identified critical deficiencies to improve network efficiency and stability
• independently researched cost-saving, adaptive, and performance-focused technological solutions to increase efficiency and efficacy of company operations and projects
• independently self-trained on various technologies to further company projects and goals (Xirrus, Cisco, networking, etc.)
• self-trained and configured Xirrus wireless arraysfor in-building designs, including wireless for Phillips Exeter Academy
• performed serialized inventory and tracking on over $1 million worth of equipment

Radio Frequency Systems Engineer / IT Support

Confidential– Pembroke, NH

2006 – 2011

• created 100+ in-building wireless system project quotations and designs using AutoCAD, Excel, and Visio; installed and verified antenna and amplifier RF systems
• documented 200+ close-out packages for previous backlog of past and present in-building projects
• performed preparatory AutoCAD work to facilitate workflow for in-building systems, tower construction projects, prospective bids, and telecommunications layouts
• created and maintained bid sheet template for electric work facilitating quotations and project planning for electricians

Detachment Squad Leader

Confidential– 378th Minimal Care Detachment – Portsmouth, NH

– Present

• currently supporting and providing welfare, administrative readiness, leadership, and mentorshipof 7 soldiers
• proactively trained with HMMWV Egress Assistance Trainer and Firearms Training System at an instructor level to assist with training soldiers on rollover drills and weapons marksmanship
• volunteered for supply NCO responsibilities, accounting for unit equipment needs
• nominated for the 2011 Best Warrior Competition(hosted by the 399th Combat Support Hospital, Devens, MA)
• certified EMT (current exp. 03/2014) with CPR certification (current exp. 06/2013)

Combat Medic / Electronic Warfare Officer

2006 – 2011

• deployed in support of OIF \'10-\'11 as a line platoon combat medic;supported 120+ personnel with immediate combat casualty care, healthcare administration, and supply logistics
• volunteered for additional duty as an Electronic Warfare Officer to train for and continuously support and maintain DUKE and CVRJ Warlock jamming systems on 20+ tactical vehicles during OIF \'10-\'11 on top of normal duties
• served as transitional medic supporting a total of 100+ additional personnel spread throughout Baghdad districts during OIF ’10-’11, supporting 100+ combat missions
• served as team leader and medical NCOIC supporting the welfare, administrative readiness, and mentorship of 3 medics
• recognized and coined by 25th ID Commander and Baghdad Police Advisory TeamChief for outstanding achievement
• trained and recertified 90+ personnel by instructing and administering Combat Lifesaver Refresher courses

Cavalry Scout / Unit Armorer / Administrative Controller

2003 – 2006

• took over and performed duties as head of small training team to ensure and maintain administrative readiness and 100% completion of administrative actions for 130+ personnel to include awards, promotions, and performance tracking
• performed administrative duties as a Command Information Office clerk, maintaining records and organizing community events and video teleconferences to maintain communications with soldiers and spouses
• maintained 100% accountability for multi-million dollar inventory of weapons and equipment (to include serialized sensitive and high-dollar items) supporting 130+soldiers
• served as a dismount for a Bradley Fighting Vehicle crew; performed vehicle and equipment maintenance and accountability; participated in various training exercises leading to best-performing BFV crew in gunnery exercises and success of Operation Immediate Response ’05 at Novo Selo, Bulgaria

EDUCATION

Confidential | Manchester, NH

Some college coursework, no degree

2006 – 2008

Confidential | Adelphi, MD

Some college coursework, no degree

2004 – 2006