SUMMARY:

• To obtain an IT Systems Administrator position utilizing my server experience and technical skills

TECHNICAL SKILLS:

Operating Systems: Microsoft Server 2016/2012/2008, Windows 10/8/7/XP, Apple IOS

Software: Smart Deploy Imaging Software, SyncBackPro, SonicWALL VPN Client, KACE, Revit/AutoCAD, Bitdefender, Symantec Endpoint Protection, Trend Micro, Bluebeam, Drawboard PDF, Office 365/2016/2013/2010, ShoreTel Communicator

Hardware: Microsoft Surface Tablet/Dell/HP/Lenovo, iPhone/iPad/MacBook/iMac, BlackBerry

PROFESSIONAL EXPERIENCE:

Confidential, Rockville, MD

Systems Administrator

Responsibilities:

• Troubleshoot network switch in Hyper V when users cannot access network shared files due to the virtual server points to the wrong virtual network switch.
• Create server/10/7 virtual machines and adjust its performance settings in Hyper V. Patch servers.
• Make changes to fix the incorrect granted permission and inherited permission on folders in Server 2012 R2.
• Image computers via PXE boot by using Smart Deploy and Windows Deployment Services.
• Copy users’ data between locations or hardware with SyncBackPro to bypass the “file name too long” problem.
• Upgrade network card and physical switch from 1 Gb to 10 Gb.
• Support and create deployments AutoCAD and Revit for users. Manage Netgear switch and SonicWall firewall.
• Create policies and scan viruses on PCs using Bitdefender portal.
• Resolve day - to-day network/hardware/software/iPhone/iPad/tablet problems that are encountered by users.
• Support users when they have VPN connection problems. Use Dell KACE for the ticketing systems.
• Use Symantec Backup Exec to back-up to SAN storage and to tape drive.
• Push settings and updates through Group Policy. Enjoy working independently and in a group setting.

IT Systems Administrator

Responsibilities:

• Familiar with using Anti-Ransomware tool to prevent from infection and decrypt after infection on workstations.
• Discovered hacking attempts based on the source IP Address via Event Log.
• Setup Windows 10/7 computers, join domain and install software. Provided technical support to users on-site and off-site on desktop/laptop/printer/scanner/iPhone/iPad/MacBook/iMac problems.
• Imaged and cloned workstations as a disaster back-up plan with Acronis software. Recovered a local Administrator password and repair laptops/desktops that are not bootable.
• Troubleshooted network and internet issues with ipconfig flushdns/ping/tracert/pathping/nslookup.
• Configured Netgear Firewall device for users to remote (RDP) into their computer at work and to access company data through VPN.
• Maintained Active Directory changes and daily operation on the physical Server 2012.
• Distributed critical Windows Updates to the domain workstations through using Windows Server Update Services (WSUS). Decreased the fast growing WSUS database’s size problem significantly.
• Combined the LAN ports for redundancy and performance as NIC Teaming.
• Assigned the correct access permission on folders and network drives via using the Share and NTFS Permission (with Disabled Inheritance). Create and use Security Group on the shared folders.
• Imaged physical Server 2012, backup and restore users’ data by using Windows Server Backup.
• Created and applied permission on Group Policy Object (GPO) for sharing network drives and printers instead of using a script. Troubleshooted Group Policy’s issues in Event Log.
• Deployed software (.msi) through Group Policy. Backup GPO.
• Setup DHCP Server and assign static IP Address exclusion range on the physical Server 2012.
• Installed Print Server and the drivers on the physical Server 2012.
• Ensured application/software run correctly on workstations by configuring the Windows Firewall’s settings on the physical Server 2012.
• Created and used Shadow Copy for restoring data back to the previous state.
• Built RAID storage for the physical Server 2012. Familiared with DNS that connects to Active Directory.
• Experienced in managing anti-virus software on workstations via Symantec Endpoint Protection (SEP)/Trend Micro Console.
• Imaged and cloned the physical Server 2012 with Acronis software (Backup and restore users’ data).
• Created testing virtual machines by using VMware vSphere Client to manage VMware ESXi.
• Interacted as a liaison between Sage Timberline, BuilderMT, and Sales Simplicity in resolving IT problems.
• Installed and configured Wi-Fi Access Points (Employee SSID and Guest SSID) for the company.
• Installed Cisco VPN Client software on workstations and resolve any related Internet connection problems.
• Configured Cisco IP Phone by telnet into a switch with the command-line.
• Documented all passwords, configuration, and diagrams of the network infrastructure for the company.
• Determined to be a resourceful and self-independent person when it comes to problem-solving situation.
• Interacted with users with an outgoing personality and a strong interpersonal communication skill.

IT Support/Network Specialist

Responsibilities:

• Resolved day-to-day users’ computer hardware and software problems (log into PC, Outlook, network drive/printer).
• Repaired computer hardware problems (desktop/laptop component, scanner, printer, monitor).
• Provided technical support to users who have iPhone/iPad/MacBook/iMac problems (hardware/software).
• Assisted users with Lync connection problems.
• Added mailbox and set-up Outlook profile.
• Provided phone support to remote users with computer issues.
• Troubleshooted internet connection problems with network command (ipconfig all/release/renew/flushdns, ping, pathping, tracert, nestat, arp -a, nslookup).
• Managed users/computers (create/disable/unlock/move/reset) in Active Directory of Server 2008 R2.
• Created script in Active Directory for network shared drives, network printers and debug the connection problems.
• Set permission for users/containers in Active Directory via Sharing and Security.
• Created and link Group Policy Object (GPO) to Active Directory containers (users/computers).
• Had training on Windows Server Update Services (WSUS) and software deployment (.msi) in Server 2008 R2.
• Installed and add features in Remote Server Administration Tools (RSAT) on Windows 7 PC.
• Built virtual machines in Hyper V of Server 2008 R2.
• Familiared with creating virtual machines through using VMware vSphere Client for managing VMware ESXi 5.0.
• Had an outgoing personality, a strong customer service and interpersonal relationships.

Desktop Support Technician

Responsibilities:

• Re-imaged PC from Windows XP to Windows 7 through SCCM (OSD) and perform data transfer.
• Troubleshooted hardware and software problems on Windows XP (Office 2003) and Windows 7 (Office 2010).
• Resolved extensive Outlook 2010/2003 problems (EMC/pst/connection).
• Mapped shared drives and troubleshoot networked printers connection.
• Installed software and debug various problems for thousands of FDA users.
• Used SCCM to resolve problems remotely and configure wireless settings on PC.
• Assisted users and debug problems related to logging-into the network account with smart card and password.
• Performed password reset/unlock/enable in Active Directory, Check-Point, and Point-sec.
• Assisted users connect remotely using RSA Token (reset/unlock/re-synchronize PIN).
• Resolved the Cisco Any Connect and Cisco VPN Client connection errors.
• Managed and track ticket workload using Peregrine Service Center application.

IT Technical Support

Responsibilities:

• Performed PC reimages and initial configuration setup.
• Debugged Internet, intranet, extranet and Office 2007 problems.
• Installed, configured and upgraded standard and proprietary company software applications.
• Performed data restoration and backup for users (e.g. Iomega, USB drives, CD-ROM).
• Resolved various PC viruses, spyware and malware problems.
• Taught new users computer basics. Installed and configured workstations.