CAREER OBJECTIVE

With thirteen plus years of experience in the IT industry, I have acquired a tremendous amount of hands on and technical project management knowledge. My current objective is to apply my technical knowledge and project management skills to help lead a competitive growing company to a new level of success and guide them towards a new age of advanced technology. Experience coordinating the successful implementation and operations of new systems within IT Industries. Offers a broad background in team development and leadership, and is equipped with the ability to provide employees with the training, guidance, and motivation to achieve individual and company goals. IT Manager well versed in a wide variety of computing architectures and suppliers. A powerful facilitator and implementer who conceives and drives projects to timely completion under budget. Has earned the reputation for resolving challenges that have eluded others.

COMPUTER PROFICIENCY

Network Systems:
Win2000Pro/Server, Win XP(Home)/XP Pro, Win2K3 Server, Win2K8 Server, Win Vista, Win 7, Novell 4.1/5.0, VMware, Citrix XP, IBM AS400
Operating Systems:

MS-DOS, Win 95/98/2000/XP/Vista/7, Novel 4.1/5.0, IBM AS400 and Linux.

Application Software:
VMware, Acronis, OSISOFT PI, AutoCAD, Solid works, MS Office 97/2000/XP/2003/2007/2010, MS Visio, MS Publisher, Citrix Metaframe, Microsoft Terminal Services, AVG, McAfee, Remedy, AutoTask, Norton Ghost, Crystal Reports, WinFax, Lotus Notes, Adobe Products, Backup EXEC, Microsoft Backup, PC Anywhere, Dameware, Partition Magic, Adware, Malware and QuickBooks etc.
Hardware:
HP, IBM, Dell and Intel Based Servers and Desktop Platforms, Juniper/Netscreen Firewalls & VPN Devices, Cisco/Linksys Managed switches, HP/Canon/Xerox/Toshiba Printers, Dell/Toshiba/Sony/IBM/HP Laptops, Nortel/Panasonic/Avaya/Trilio Phone Systems
Networking:
TCP/IP, Ethernet, Wireless 802.11 a/b/g/n, DNS, Wins, DHCP, SMTP, POP3, IMAP, NAT, VPN, LAN/WAN.

HIGHLIGHTS OF EXPERTISE

• Project Management
• Resource Management
• Key Account Management
• System Administration & Management
• Budget Planning
• Vender Evaluation
• Strategy & Execution
• Client Relation
• Innovative IT Initiatives
• Troubleshooting and Resolution
• End-user Support

PROFESSIONAL SKILLS

• Six years of experience as IT manager.
• Expert in network design and security.
• Specialist in network and infrastructure design.
• Good knowledge of various software’s and networking.
• Interpersonal and adapting skills.
• Excellent in technical and logical knowledge.
• Responsible to improve business process.

WORK EXPERIENCE: Mar ’12 to Present

System Analyst - Confidential,Edmonton.

• Experience in planning, upgrade, implement and support OSI PI server, Interface, client software & tools (Process Book, Data Link)
• Implementation / integration experience in PI Server, Interfaces (PItoPI, PI OPC, RDBMS, BatchFL, PI-Modbus-serial and Ethernet, OPC, etc.), Asset Framework, Notifications, Data Access, Clients, IT Monitoring, etc.
• Matrikon OPC Tunneller Configuration.
• PI system performance optimization (PI server performance tuning)
• PI Server Maintenance & Administration (Checking errors messages and fixing errors on PI server, fine tuning PI)
• PI Server Upgrades to 2010 (v3.4.385.59) @ Enbridge Pipelines Inc.
• PI Data Backfilling (PI2PI, UFL Interfaces)
• Implementation of Server Level Security and Object Level Security on PI Servers (Tag level, Data level)
• PI AF Implementation (Design & Setup) @ Enbridge Pipelines Inc.
• PI Coresight Implementation @ Enbridge Pipelines Inc.
• PI Notification Setup for alarms
• Validating PI Backup for recovery
• Provide the 1st, 2nd, & 3rd line technical support for the users of the PI client tools
• Create PI AF Templates and maintaining the AF tree Structure
• Process book display creation and modification
• Creation and modification PI Calculation (Performance Equations)
• Creating & modification of Excel spreadsheet with PI data (PI Data Link)

Mar ’12 to Present

System Analyst - Confidential, Dexcent Inc, Edmonton.

• NIMSOFT Monitoring Implementation
• Experience in planning, upgrade, implement and support OSI PI server, Interface, client software & tools (Process Book, Data Link)
• Implementation / integration experience in PI Server, Interfaces (PItoPI, PI OPC, RDBMS, BatchFL, PI-Modbus-serial and Ethernet, OPC, etc.), Asset Framework, Notifications, Data Access, Clients, IT Monitoring, etc.
• Matrikon OPC Tunneller Configuration.
• PI system performance optimization (PI server performance tuning)
• PI Server Maintenance & Administration (Checking errors messages and fixing errors on PI server, fine tuning PI)
• PI Server Upgrades to 2010 (v3.4.385.59) @ Enbridge Pipelines Inc.
• PI Data Backfilling (PI2PI, UFL Interfaces)
• Implementation of Server Level Security and Object Level Security on PI Servers (Tag level, Data level)
• PI AF Implementation (Design & Setup) @ Enbridge Pipelines Inc.
• PI Coresight Implementation @ Enbridge Pipelines Inc.
• PI Notification Setup for alarms
• Validating PI Backup for recovery
• Provide the 1st, 2nd, & 3rd line technical support for the users of the PI client tools
• Create PI AF Templates and maintaining the AF tree Structure
• Process book display creation and modification
• Creation and modification PI Calculation (Performance Equations)
• Creating & modification of Excel spreadsheet with PI data (PI Data Link)

Jan ’09 to Jan ‘12

Data Center / IT Manager ,Confidential, Edmonton.

• Consult with customers and/or other departments on project status, proposals and technical issues such as software system design and maintenance
• Interact with customers via in-bound calls or email for problem resolution (1st 2nd & 3rd Level Phone support)
• Responsible for 24/7 operation of Data Center and Maintain equipment and environment in good working order
• Administrating & Maintaining Windows Servers (2000/2003/2008)
• Perform backups, upgrades, and patches of various Windows components
• Troubleshoot – identify issues and determine root cause – follow up to ensure issues are addressed
• Documentation – test plans, test cases, test results/reports, bug reports, system architecture, functional and technical requirements, troubleshooting guides, backup and disaster recovery procedures
• Deploy and support OSIsoft’s PI System and accompanying PI client tools
• Monitor system health, deploy security patches, and monitor system, application, and security logs
• Add new hardware to enable new functionality, as it becomes available
• Email server Administration & Maintaining
• Administration and Support of Blackberry Enterprise Server
• VMware virtualization
• Firewall and VPN Setup, Monitoring & Maintaining the network security
• Maintain the Phone system (PBX, VBX)
• Installs and configures new hardware and software
• Establish and maintain a good working relationship with various vendors and customers
• Evaluate LAN hardware and software for related products that best meet company’s business plan
• Maintain software licensing agreements and monitor software usage for adequate numbers of licenses.
• installation and maintenance of network, workstations, Printers, peripheral devices, client/server applications, and software implemented on the network

Jan ’05 to Dec 08

IT Manager ,Confidential.

• Implemented highly effective ERP solutions, including a shop floor data collection and a bar coded data collection system in the automotive division.
• Implemented automotive EDI release accounting system.
• Responsible for 24/7 operation of Data Center which comprised Windows Server, As400, Exchange Server, and Firewall.
• Exchange administration with 3500 mailboxes and Blackberry server administration
• Interact with staffs via in-bound calls or email for problem resolution (1st 2nd & 3rd Level Phone support)
• installation and maintenance of network, workstations, Printers, peripheral devices, client/server applications, and software implemented on the network
• Evaluate LAN hardware and software for related products that best meet company’s business plan
• Maintain software licensing agreements and monitor software usage for adequate numbers of licenses.
• Maintain and administer CMS/ERP system (AS400 platform) and back-up of database.
• Installations Maintenances Administration of Firewall (Netscreen, Sonicwall) and Antispam (Barracuda, Websense)
• Setup customers on our Electronic Data Interchange system to ensure EDI releases and Advanced Shipment notices are properly received and sent out.
• Set-up Audio visual equipments

Nortel Meridian Phone System and Voice Mail System (Option 11, Octal 250 Voicemail)

• Maintenance of hardware and software inventory, company security and Nortel Telephone and voice mail system
• Responsible for company’s purchase of hardware, software and related peripherals.
• Deployed vendor-supplied patches and service packs to OS/applications and firmware/bios updates to hardware
• Create custom reports as per user request.

Jan ’05 to Oct ‘05

Manager Technical Services ,Confidential, Toronto.

Desktop support / Phone Support for Clients 1st , 2nd and 3rd level Installed and configured WinXP, Win2003 Server, Exchange Server 2000 etc Server Migration (Win2000 & Exchange 2000) Maintenances of Nortel Meridian Phone System and Voice Mail System Maintenance of hardware and software inventory, company security

• Install and Configure VPN, Dialup Connections.
• Installed and Configured Point-Of-Sale Systems (Hardware & Software)
• Installed Local and Network printer and configured
• Installed and configure Blackberry, Ipaq, Palm and other Handheld devices

Jul ’04 to Dec ’04

Executive Support / Manager IT Services ,Confidential, Toronto.

Executive Desktop support for executive staffs 2nd and 3rd level Installed and configured Win XP and Outlook XP, Outlook 2003, Lotus Notes and other applications

• Install and Configure VPN
• Installed Local and Network printer and configured
• Installed and configure Blackberry and Handheld devices
• Providing organization with IT Service Management and ITIL services
• Testing custom applications for XP Compatibility

Jan ‘97 to June 04

During these 7 years, I was doing contract jobs with these companies.

• Network Administrator / IT Manager ---- Confidential, Brampton.
• Network Admin / Manager Technical services ---- Confidential, Toronto.
• Help Desk Analyst ---- Confidential, Toronto.
• Integration Specialist / Team Leader ---- Confidential, Toronto.
• Integration Specialist ---- Confidential, Markham.
• Network Support Specialist ---- Confidential, Toronto.
• Technical Support Analyst ---- Confidential, Toronto.
• Technical Support Specialist ---- Confidential, Toronto.
• Technical Support Specialist ---- Confidential, Toronto.

Duties:

• Responsible for 24/7 operation of Data Center
• Windows & Exchange server Administration
• Desktop support for Staffs and Clients
• installation and maintenance of network, workstations, Printers, peripheral devices, client/server applications, and software implemented on the network
• Installation of Software
• Evaluate LAN hardware and software for related products that best meet company’s business plans
• Monitor network performance; identify problems.
• Maintain proficiency with hardware technology and new software releases for feature and function and networking alternatives.
• Install and Configure VPN, Dialup Connections using Microsoft/juniper/cisco clients.
• Installed and configure Blackberry/IPaq and Handheld devices
• Set-up Audio visual equipments
• Create Documentation
• Create custom reports as per user request.
• System Migration
• Web site, Web Server Maintenance

MANAGEMENT & ADMINISTRATIVE COMPETENCIES

• Refined ability to size-up existing environments, recommends necessary changes, and develop plan for improvements.
• Very capable with planning, working, and managing projects from inception to finish.
• Work well with persons at all levels of the enterprise.
• Qualified in the development, publishing and enforcement of information security policies and procedures.
• Enjoy contributing to the development of others through mentoring, training, and encouraging.
• Well-developed technical acuity with broad range of system administration areas; polished procedure writing skills.

Dedicated, self-motivated, and driven to deadlines

SKILLS AND ABLITIES

Interpersonal skills, Management skills, Excellent Communicator, Excellent customer orientation, Well-Organized, Detail-Oriented, Creative, self-starter, Adaptable & Flexible, Highly motivated to learn, Analytical background, Reliable, Assertive, Hardworking, Cheerful & Outgoing, Optimistic, Honest, Strong Leadership qualities, Punctual, Energetic and hard working, Problem solving abilities, Able to work Shift work.

PROFESSIONAL TRAINNING

Microsoft Certified System Engineer (MCSE), Microsoft Certified Desktop Support Technician (MCDST), Microsoft Office Specialist (Office Specialist), A+, N+

EDUCATION

Bachelor of Electrical & Electronic Engineering (BEng).