• Skilled in computer hardware, system design. Strong technical, troubleshooting, and process management skills.
• Computer Skills and Knowledge includes:
• Windows 95/98/2000
• LAN/WAN, TCP/IP
• Lotus Notes 6.5 and 8
• Windows XP/7
• Citrix Meta-Frame
• McAfee EPO
• 2000/03/08 Server
• Active Directory
• ITIL V3 Certification
• Altiris ND/DS
• Clearance
• Norton Antivirus
• DNS, DHCP, WINS
• Citrix XenApp
• HIPAA Compliance training
• Remedy
• Marimba Tuner
• Safe Boot
• Wise Package Studio
• Exchange 03/07/10

EDUCATION

• A+, Net+, MCP NT Server, Help Desk Support Professional
• Microsoft Certified Network Engineer (MCSE)
• Associates in Paralegal Studies/Police Science

WORK HISTORY
Federal Aviation Administration
Confidential,October 2009 to Present

Systems Administrator
Provided remote support for XenApp, application and travel to a number of FAA locations on the east coast, NY, NJ, PA, DE, DC and VA to troubleshoot issues, Installs, configures, and maintains necessary hardware & software for desktops and network equipment. Desktop Support & maintenance for Windows PCs utilizing MS Office (XP & Win 7, Office 2007 and up) Windows servers and Active Directory GPO, permission Users groups; Windows log scripting Manage printers & peripherals Install and support client-side software including but not limited to, desktop ant-virus, anti-spyware, VPN, & software updates Install and update software Including: Rack layout, server installation, cabling, connectivity. Travels 75 to 80% of the time to FAA office and Airport to replace and add additional hardware and software Switches, Cable drops, hubs and routers. Rack Servers, Laptops and workstations. Including set-up software installation, configuration, and migration of user data, added Computers to FAA domain. Mitigated problems regarding security, spam, spyware, and virus problems help avoid loss of productivity and data due to operating system and application vulnerabilities, internet-generated threats.

Consultant\\Remote Desktop Engineer
Confidential,January 2009 to October 2009
Provided remote connections to a number of Cooper industries locations across the USA, and around the world, to troubleshoot issues Install and update software. Travels to Cooper\'s East coast location in three States NJ, NY, and PA to do on-site replacements, additional hardware and software services including Active Directory GPO, permission Users groups; Windows log scripting Manage printers & peripherals set-up, software installation, configuration, and migration of user data to new workstations; Including, Rack layout, server installation, cabling, connectivity Testing and deployment of desktop and network software applications and patches. This includes defining systems and end-user requirements, formulating work plans for successful rollouts, and executing these work plans. also responsible for documenting support requirements and training the Technical Support team members. Mentor to first-level Desktop Engineers and ensure that the team is providing expert and creative software deployment solutions and troubleshooting techniques. At the direction of management, defining job scopes, and working with end-users in the implementation and deployment of assigned projects Provided current software, vendor and license information, and download links to faculty, staff, for installation of various software titles. Software titles are accessible based upon AD permission, the software license requirements and company agreements. Use Citrix XenApp to centralizes and manage applications to Company users; Optimized for each user device, on the network works hard to increase security awareness and mitigate problems regarding security, spam, spyware, and virus problems help avoid loss of productivity and data due to operating system and application vulnerabilities, internet- generated threats, unwanted programs, and other annoyances. Provided hardware and software repair services to faculty, staff, also provides assistance with warrantee service, hardware, software and operating system problems

Consultant/Server Admin/Desktop Support
Confidential,December 2007 to January 2009

Provided support to network operations to maintain PC and MAC workstation environment. Provided backup support for the Service Desk and Network operations, SharePoint Outage, Editing and How-to Posting, CRM Tracking Software, Install, configure, upgrade and troubleshoot HP and Dell and IBM Server, desktop/laptop hardware/software for both local and remote users. Deployed and upgraded company authorized applications including desktop OS upgrades, patches and maintaining virus protection software as well as making sure all systems is complaint with virus & desktop software. Acted as part of a team maintaining a TCP/IP network with approximately 5000 end users in multiple locations performing a variety of functions Resolved Service Desk tickets as assigned by updating and closing tickets for desktop Perform routine hardware maintenance, Administered Microsoft Active Directory network including permissions and group memberships. Use XenApp to centralizes and manage applications to company users. Optimized for each user device, on the network Administered Exchange Server and various Windows Servers, PC\'s, printers, internet connection, installation and other related network components Software Delivery and Remote Administration

Confidential,

(May 2007 – December 2007)

• Consultant/Altiris DS /Network Support

Supported end users with software and hardware issues in particular, Windows XP, 2000, Microsoft Office and other Guaranty Bank used software. Troubleshoot out of State locations by using PC Anywhere and Remote Desktop. Setup IP address for LAN/WAN. Supported Active Directory, Citrix Meta-Frame / CMC, Thin Client, Wise Terminal and Igals. Live-state\\Altiris DS Troubleshot DK Helpdesk Tickets and provided on-call rotation, imaged, configured, replaced Desktop, Tablets, Laptops and Printers. Network Setup Obtaining and performing PC BIOS updates. Changed settings as needed in the BIOS (CMOS). Used Symantec ghost to create a ghost image of a PC as needed. Supported the Corporate Office. Traveled to different Branch locations to install Router, Switches and Printers.