IVR System Developer Resume

SUMMARY:

Software Engineering principals, computer Science concepts, mathematical, algorithm, analytical and problem - solving skills in all phases of application development lifecycle (SDLC)
Extensive experience with front-end Development, Analysis & Design of Object-Oriented concepts (OOP, OOAD), Graphical User Interface (GUI) and Eclipse based Interactive Voice Response Systems (IVR) applications with XML /Web Services /Service Oriented Architectures Protocol (SOAP) / ECMAScript (JavaScript) /C++ /etc.
Open to exploring new technologies and techniques.

TECHNOLOGY SUMMARY:

Working knowledge of Front-end Web Services concepts such as: /Application Program Interface (API) /HTTP(S) /SOAP /WSDL /Java /etc.

Languages: C, C++, C# /Java /JavaScript /Python, /etc.

Web Technologies: World Wide Web Consortium(W3C) standards, XML, ReactJS, jQuery, HTML/HTML5, Responsive Web Design and CSS/CSS3.

Framework: Bootstrap, AngularJS and Model-View-Controller (MVS)

Environment: Eclipse based Integrated Development Environment or IDE platform on windows, Microsoft Office and Visual Studio. SharePoint, ANACONDA, Spider and Intel XDK.

PROFESSIONAL EXPERIENCE:

Confidential

IVR System Developer

Responsibilities:

Researched, designed and developed user-friendly IVR application for sixteen Red Light and Speed Citations Processing by utilizing the Interaction-Composer tools from Convergys.
The automated system validated and provided the status of or the amount due on a citation via SOAP Web Services and processed payments by creating HTTP(S) request objects and by receiving and analyzing the responses and by developing comprehensive algorithms.
The GUI based Front-End IVR code communicated with SQL server’s Application Program Interface (API)s and Tomcat via JavaScript and XML with simple yet efficient techniques.
Deployed, documented and maintained the applications on the production servers.
Created custom logs for event/exception handling and further tracing and troubleshooting.
Converted two of these applications to the Eclipse based version of Convergys and IDE tool

Confidential

IVR Application Developer

Responsibilities:

Upgraded one system to the Eclipse based version of Convergys software (Interaction Composer) and to Web Services, delivering data from SOAP APIs. coding in GUI, XML and JavaScript.
Coordinated user acceptance testing and configured and installed the applications.
Enhanced four core Pay-By-Phone Parking Ticket IVR Systems and developed five additional applications based on the existing code and the new technical and business requirements.

Confidential

IVR Systems Engineer

Responsibilities:

Involved in the full life-cycle (SDLC) of the application development from requirements analysis, design, logistics, code, build to unit, functional. regression and integration testing /validation, QA support, configuration, installation, maintenance and improvement.
Developed the IVR Systems by utilizing Apex-OmniVox app Generator, coding in GUI and Visual C++ on Windows platforms and interfacing with Forte Dynamic Link Libraries (DLLs).
Created small routines of the code to provide general information or to collect and validate the user input on client-side and deliver a real-time account inquiry and payment processing to the callers focusing on simplicity and testability.
Followed the DRY (Don’t Repeat Yourself) concept with far less readable and usable code.
Coordinated with the Line of business (LOB)s to analyze and translate business requirements into technical solutions and to design the specifications and modules for six Confidential centers.
One of these systems was deployed over 120 ports capable of processing 2000+ calls an hour and handling 50,000+ calls per day.

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