TECHNICAL SKILLS:

Skills System Platforms: Cisco IOS, Extreme Networks, Enterasys, Foundry, UNIX (Sun Solaris, Red Hat Linux)

Hardware: Cisco routers and switches, PIX firewall, Checkpoint firewall, Enterasys Dragon IDS/IPS, Extreme Network switches, Nortel VPN, Net scout probes, sniffers, F5 BigIP load balancers, Bluecoat network appliances, terminal server and out of band switches.

LAN Technologies: Gigabit Ethernet, Power over Ethernet, ISDN, VLAN, ATM, 802.11 WLAN, FDDI, STP

WAN Technologies: MPLS, T3, Frame Relay, ATM, HDLC, PPP, HSSI

Network Protocols: TCP/IP

Routing Protocols: BGP, OSPF, EIGRP, RIP

Applications: IBM Tivoli Net View, Net cool, HP Open View, Cisco Works for Switched Internetworks, What's Up Gold, Solar Winds, Enterasys Net Sight, Nagios, MRTG, Ethereal, Cacti, Wire Shark, Network Instruments Observer, SNMP, security, VPN, firewall, Internetworking, Enterprise, Telecommunications, Visio, DNS, bind, gated, Unix

Operating Systems: Windows 7, XP, 9x, NT, 2000, Vista, MS - DOS, Linux

Computer Languages: C, HTML, Java

Storage: EMC Networker Tape/Disk Backup systems

Telecom: CISCO IP Phone (Call Manager) AVAYA Phone system, Avaya Admin Tool, Punched PBX phone lines

Customer Relationship Software: Magic, People Soft - Vantive, Remedy, TCMS

Monitoring Tools: Confidential Optivity, HP Open View, SAP

Remote Access Software: PCAnywhere, Computer Associate -Unicenter, HyperTerminal, RAS

PROFESSIONAL EXPERIENCE:

Confidential, Maynard, Mass

System / Noc Engineer

Responsibilities:

• Responsibilities include Deliver Level 2 LAN/WAN Noc support - Wide Area Routing and Local Area Switching troubleshooting: Provided daily troubleshooting support for Routing and Switching Services for global infrastructure.
• Did Routing and Switching route cause analysis (RCA) for operations supporting identification and resolution for network events.
• Worked and assigned tickets to determine the point of failure and resolve problems remotely utilizing available tools and other Operation Center resources.Worked & escaladed problems effectively in order to meet customer SLA's (service level agreements); escalated to Network engineers or Management if unable to resolve the issue. Direct Field Engineers as required to resolve and/or confirm operation of network equipment.
• Performed problem management and root cause analysis for customers as required.
• Maintained all assigned tickets with up to date information in our ticketing system.
• Provided escalation support to L1 members of network team and Support for service quality metrics. Perform on-call rotation.
• Have extensive work experience in configuration and troubleshooting LAN Routing Protocol, Trunking, ISL and 802.1q, VLAN, Ether Channel, STP, Layer 2 Protocols, IP addressing Extensive experience with Cisco Routers (2500/2600/2800/ 3200/3600/3800/7200/7500 ) and Catalyst Switches 4500/3500/2900/6500 )
• Excellent oral and written communication skills
• Ability to work in a team environment and willingness to assist and effectively communicate with individuals across the organization. Good Telephone manner and customer communications skills.

Confidential, Cambridge, MA

System Admin/ NOC Engineer

Responsibilities:

• Responsible for performing troubleshooting and monitoring on the Confidential deployed networks
• Monitored deployed production LINUX and Windows base Platform network servers. Also did monitoring and responding to AMS (Alert Monitoring System)
• Served as primary escalation point within the Network Operations Center in identifying, troubleshooting, and resolving network problems
• Perform system administration for the Confidential deployed network
• Assisted Senior Engineer with software installations to the network
• Provided training to lower-level staff.
• Responded to e-mails from network partners, ISPs, and internal Confidential groups
• Document all network-related activities in Siebel ticketing system
• Assisted in creation of and enforcement of Change Control Management policy for the NOC organization
• Responsible to install and test a variety of UNIX, Linux, and Windows 2003 OS platforms
• On HP ProLiant servers to test HP Drives for comp ability and reliability.
• Installed different version of Linux Like GUI-Based SuSE Linux Enterprise Server 7 and Software and Drivers - downloaded Driver Diskette for HP 6-Port SATA RAID Controller (x86) For Red Hat Enterprise Linux 4 x86.
• Managed 3rd party support and services (consultants, vendors, service providers)
• Maintenance & Administration on major switch platform.
• Excellent interpersonal skills, able to work in a team environment strong planning and organizational skills
• Monitored HFC network, LAN City head end modems, (X.25, frame relay), Cisco routers, hubs and switches, HTTP, FTP, SMTP, POP3 and other back-end servers for broadband product
• Handled frame relay circuit outages with circuit provider and LEC
• Engaged internal support for both LAN and server issues
• (NT, Exchange, Terminal Servers, and Billing Systems)
• Utilized monitoring tools such as, HP Open View, Analyzed Remedy ticket data through Statistical process control (SPC)
• Presented SPC data on MTTR NOC performance highlighting key outages to prevent and minimize future outages on the network
• Assisted in creation of and enforcement of Change Control Management policy for the IT organization
• Installed, configured and supported combined IP Dial/Pad RAS using ascend max price graph net host master processing address space requests for graph net and its customers

Confidential, Acton, MA

NOC\VOD Engineer

Responsibilities:

• Responsible for providing technical support for SeaChange’s Local and international customers, like Comcast/Cox/Virgin Engineers on Seachange’s Video On Demand (VOD)
• Supported servers that allow Users to select and watch video and clip content over a network as part of an interactive television system
• Assisted in creation of and enforcement of Change Control Management policy for the IT organization
• Installed, configured and supported combined Patch and upgrade files to SeaChange Win2003 servers

Confidential, Billerica, MA

NOC Engineer

Responsibilities:

• Responsible for frontline network monitoring of a Nationwide 250+ Nortel router network
• Phone support of global IP/Internet with “ Confidential ” products, Centillion Switches 5000 BH Platforms, Nortel Ethernet Switches, Baystack 301, Layer 3 switches, Passport including design and fault isolation
• Monitored HFC network, LAN City head end modems, (X.25, frame relay), Cisco routers, Bay Networks hubs and switches, HTTP, FTP, SMTP, POP3 and other back-end servers for broadband product
• Handled frame relay circuit outages with circuit provider and LEC
• Engaged internal support for both LAN and server issues (NT, Exchange, Terminal Servers, and Billing Systems)
• Utilized monitoring tools such as, HP Open View, Netrix and Optivity ( Confidential Monitoring Tool) Support and Change Control Coordinator
• Analyzed Remedy ticket data through statistical process control (SPC)
• Created reports of SPC data with Microsoft Excel and PowerPoint
• Presented SPC data on MTTR NOC performance highlighting key outages to prevent and minimize future outages on the network
• Installed, configured and supported combined IP Dial/Pad RAS using ascend max price graph net host master processing address space requests for graph net and its customers