SUMMARY:

• A Management professional with 8 years of intensive experience
• Networking - Customer IT support establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards; the design and implementation of new solutions and improving resilience of the current environment;
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.

• System Oriented- Ability to create and implement process and keep track of all activates on a day to day basis.
• Decision maker- Quick and decisive ability to resolve issue on the spot.
• Team player- Committed team player, willing to support my team.
• Fast Learning Power.

TECHNICAL SKILLS:

Networking & IT support Typing Speed- 50WPM Advanced in Excel (V Lookups, H Lookups, PIVOT Tables, PowerPoint, and Outlook).

PROFESSIONAL EXPERIENCE:

IT assistant

Confidential

Responsibilities:

• Responsible for reporting and documenting professionally all system changes (hardware, software etc.)
• Provide onboard support and maintenance for all company IT assets, applications, software and hardware, including but not limited to workstations, POS terminals, printers, scanners, peripheral attached devices, mobile devices, networking devices, servers and related hardware.
• User requests must be responded promptly and professionally according to onboard working schedule and business priority.
• Critical calls, issues or requests - high impact on revenue, guest satisfaction, ship operation - must be responded promptly and professionally 24/7.
• Non-Critical calls, issues or requests - must be acknowledged and attended according to onboard advertised IT department operational schedule.
• Takes direction from Systems Manager as to division of responsibilities and assignments.
• Provides users basic training support in use of common PC software and specialized Property Management Systems.
• Follow directives of onboard management to adhere to all behavioral, safety and other rules for crew members and keep onboard management informed of any IT issues and policies that affect shipboard operations in their areas of responsibility.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Reporting directly to the Systems Manager for work related issues. Reporting to the Staff Captain for ship rules and other ship specific issues.
• Works closely with Systems Manager, Manager of Ship Systems and IT Technical Support Department personnel at corporate office as well to maintain hardware, cabling systems, networks, software and other technical issues.
• Need to work in a multi-cultural environment; also, must be able to adjust to changes in schedules, assignments and deadlines.

Senior Associate

Confidential

Responsibilities:

• Taking care of Clients calls from USA, who are under workers compensation policy and informing them the time slot to run their payroll.
• We used to assist & deal with Hartford, Zurich, and Summit traveler’s insurance companies in USA.
• Taking care of the escalations received from the Line of Business and also on the floor.
• Different reports to be submitted to the Ops and Line of Business every day.
• Discussing updates, communication received from the support teams with the
• Team Members in the daily team huddles.
• Ensure that everyone are on the same page with regards to process knowledge and updates.
• Key point of contact in the absence of Team Leader.

Senior Customer Service Representative

Confidential

Responsibilities:

• Responsible for working on the phone and in person to provide information about travel plans for customers.
• This could involve giving the customer information about arrival and departure times, reserving tickets with a particular airline, and a wide variety of other topics.
• Work with a company’s computer system to accomplish their work. We are responsible for greeting passengers, guiding them to the proper terminal, explaining airport regulations, and asking for volunteers to take a later flight when one has been overbooked.
• Responsible for resolving customer requests, questions, and needs ensuring the best use of resources to accomplish these tasks in a high pace environment.
• Must be able to handle customer complaints and maintain an understanding and professional attitude, even when handling unpleasant customers.
• Serve as a concierge between customers and various airport departments and vendors.
• Operate office equipment to include but not limited to air-to-ground radio, ground radios, airport access control, computers and phones as required.
• Provides price quotes, process orders including invoicing.
• Sets up new accounts, maintains records, prepare daily, monthly and annual reports, and perform work assignments and related clerical duties accurately with an eye for detail.
• Provide current airport information for pilots and passengers.
• We should assist customers with hotel reservations, ground transportation, catering, local attractions/activities and other functions that will be helpful to the customer.
• Maintain a pleasant, friendly and outgoing attitude.
• Meet and greet First Class customers and assist as needed.

Senior Associate-IT support

Confidential

Responsibilities:

• Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards.
• Design and implementation of new solutions and improving resilience of the current environment.
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.
• Undertaking data network fault investigations in local and wide area environments, using information from multiple sources.
• Securing network systems by establishing and enforcing policies, and defining and monitoring access.
• Support and administration of firewall environments in line with IT security policy.
• Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organisation.
• Reporting network operational status by gathering and prioritizing information and managing projects.
• Upgrading data network equipment to the latest stable firmware releases; the configuration of routing and switching equipment; the configuration of hosted IP voice services; the basic configuration of firewalls; remote support of on-site engineers and end users/customers during installation; remote troubleshooting and fault finding if issues occur upon initial installation; capacity management and audit of IP addressing and hosted devices within data centers.
• Liaising with project management teams, third-line engineers and service desk engineers on a regular basis; speaking with customers via email and phone for initial requirement capture.