SUMMARY:

ITIL V3 Foundation Certified, seasoned professional with outstanding project planning, requirements gathering, client interactions, developing end - end Network Monitoring and Enterprise Management Solutions with nearly 14+ years of Fortune 500 architectural, design and technical experience seeks a responsible career opportunity in which I can successfully utilize my technical and managerial skills towards the set objectives.

CORE COMPETENCIES:

• Full Enterprise and Network Management Systems (EMS/NMS) project management and project life cycle experience including technical and functional expertise
• IT Service Management (ITSM) based on ITIL best practices
• Splunk Certified User 6.x
• IBM TIVOLI NETCOOL - Very good hands on experience installing, administering, deploying and managing Netcool products.
• As part of company mergers and acquisitions, carried out three NMS integrations
• Expertise in providing solutions to monitor Systems, Services, Network, Resources, Devices for Mid-Large size Enterprises (100k+ devices)
• Extensively involved in gathering requirements, analysis, design of NMS & IBM Tivoli Netcool suite of products and to provide accurate reporting and information regarding the ongoing projects and initiatives
• Worked on SNMP, SYSLOG, TL1, Mttrapd, EIF Probe and Vendor specific probes
• Wrote Netcool/Impact policies to enrich alarms and send email custom notifications based on client requirements
• Worked closely with clients to write custom Netcool probe rules and make rules files changes
• Experience in writing custom tools, triggers, views, filters in Netcool/Omnibus
• Experienced in coordinating, negotiating and motivating clients and off-shore resources in support of timeline and IT project deliverables
• Involved in initial planning, designing and assessment meetings and to collect customer requirements, technical, infrastructure details about integration tools and utilities required for implementation and development
• Understand and document the processes and procedures for deployment, study customer systems, applications and network
• Experience in following and developing the best practices for Dynatrace, Splunk and Network Management System product implementations
• Experience in monitoring business critical network devices, applications, databases, processes, services, log files, syslog messages etc
• Work with application owners, infrastructure support groups and ancillary operational units to define systems management requirements
• Collaborate with vendors and help resolve issues

TECHNICAL SKILLS:

IBM Tivoli Products: Tivoli Netcool/Omnibus 3.6/7.0/7.1/7.2/7.3/7.4. x/8.1.x, Netcool Operations Insight, Tivoli Netcool/ Confidential 1.3.1/2.0/2.1/2.2, Tivoli Netcool/RAD 3.0 & Netcool/TBSM 4.2.x, Tivoli Netcool/Impact 3.1/4.2/5.1.1/6.1. x,7.1, Tivoli Netcool/SSM 3.2/4.0, Tivoli Netcool/ISM 2.3/2.4, Netcool Proviso, Tivoli Netcool/Portal 2.1.2, Tivoli Netcool/Reporter 2.0/2.1, Tivoli Netcool Gateways & Probes, Tivoli Precision 3.X/4.4.1,Tivoli Application Dependency and Discovery Manager (TADDM) 7.1, OMEGAMON XE for DB2, IBM Tivoli Monitoring (ITM) 5.x/ 6.1/6.2/6.2.1/6.2.2 FP 1/6.x,IBM Tivoli Performance Analyzer 6.2.2, IBM Agent Builder 6.2 FP1, IBM Tivoli Network Manager 3.7/3.8/4.x, IBM Tivoli Enterprise Console (TEC), Tivoli Workload Scheduler (TWS); Tivoli Framework, ITCAM for RT 6.1/6.2, ITCAM for Websphere 6.0/6.1, ITCAM for Web Resources (WebSphere, Java, Apache, Tomcat), ITCAM for RT (End User Response Time Agent, Client Response Time Agent, Web Response Time Agent, Robotic Response Time Agent), ITCAM for ISM, IBM Tivoli Data Warehouse (TDW), Tivoli Configuration Manager (TCM); IBM Tivoli Enterprise Console (TEC); Tivoli Application Dependency & Discovery Manager (TADDM);

Splunk: Splunk Enterprise 6.x, 7.0.x, Splunk Universal Forwarder

Other NMS/EMS Products: Zabbix 3.2.x, MegaSys Telenium 6.x, 7.x, BMC Patrol for Unix and Linux 9.x, BMC Patrol Agents, Solarwinds LEM (Log & Event Manager) 5.6, Database Performance Analyzer (DPA) 8.3, EMC Smarts Server Manager 9.x, EMC Smarts Application Connectivity Monitor 2.4, Introscope, Sitescope, Gomez, Nagios, NetIQ, SCOM, SevOne, ServiceNow, Confidential Works LMS 2.x, Confidential Works LMS 3.2, Confidential Prime LAN Management Solution, Ciena One Control Unified Management System (UMS), AppDynamics

Operating Systems: Red Hat Enterprise Linux 3/4/5/6/7, Fedora 8/9, Centos 3/4/5, Sun Solaris 8/9/10,Windows NT/XP/ 2003/2012/2013, UNIX, z/OS, IBM AIX 5.x

Databases: Oracle 8i/9.x/10g, DB2 8/9, Sybase, MYSQL, Flat files, SQL, Postgres SQL

Languages: C, C++, Java Script, HTML, PHP, XML, Perl, Shell Scripting, Impact Policy Language (IPL)

Protocols: TCP/IP, SNMP V1/V2/V3, ICMP, DHCP, SMTP,SSH, IMAP, Telnet, SOAP, FTP,HTTP, HTTPS, UDP, RPC, DNS, ARP, OSPF, BGP

Other Tools: VMWare vSphere, SalesForce, GIT, BMC Remedy, CRM, Netcracker, WireShark, JIRA

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Netcool SME/Architect

Responsibilities:

• Worked on Remedy Access Request System (ARS) and Netcool integration
• Working on ServiceNow (SNOW) Netcool integration to create incidents
• Installed and configured 4 display ObjectServers and integrated with aggregation ObjectServers in multi-tier environment
• Designed and deployed OMNIbus triggers and procedures in a multi-tier infrastructure
• Deployment of WebGUI infrastructures, including the creation of dashboards, pages, views, and tools (SQL and CGI)
• Provide design suggestions and solution to further improve NMS systems based on latest versions
• Moving ObjectServer triggers, procedures, right click tools to new unified ObjectServers
• Moving legacy Netcool impact policies from IPL to javascripts
• Closely work with end user on rules integration between legacy companies
• Moving tools, scripts, triggers from legacy systems to new Netcool unified system
• Working with project manager and successfully completing project deliverables assigned using JIRA

Confidential, Columbus, OH

Subject Matter Expert

Responsibilities:

• Responsible for leading a team of monitoring engineers who are specialized in different monitoring systems and environments
• Onsite offshore coordinator Confidential client side from monitoring tools perspective to make sure project is in line with set deliverables and objectives
• Directly involved with IBM Leads and SME’s during Knowledge Acquisition Phase (KAP)
• Closely work with IBM SME’s to acquire respective tools transition
• Responsible for design and documentation of System Maintenance and Technical Documents (SMTD)
• Responsible for managing below Network Infrastructure Management tools:
• IBM Netcool/Omnibus
• IBM Netcool/Impact
• IBM Tivoli Network Manager (ITNM)
• IBM Tivoli Business Service Manager (TBSM)
• IBM Tivoli Application Dependency Discovery Manager (TADDM)
• IBM BigFix Compliance
• IBM BigFix Patch
• IBM BigFix Inventory
• IBM Tivoli Monitoring (ITM)
• IBM Tivoli Composite Application Manager (ITCAM) for Applications
• IBM Tivoli Composite Application Manager (ITCAM) for Application Diagnostics
• IBM Tivoli Composite Application Manager (ITCAM) for Microsoft Applications
• IBM Server Resource Management

Confidential, Herndon, Virginia

NMS Engineer/Architect

Responsibilities:

• Maintained 0% downtime of NMS/Netcool systems since started working with Lightower and maintained high availability of systems 24x7 even during super storm Sandy
• Developed rules that helped reduce alarm volume by 35% in Netcool. Received appreciation and accolades from top management
• Developed custom rules to process Zabbix alarms in Netcool
• Integration of Netcool with CRM ticketing system using Netcool/Impact
• Designed and implemented of MoM (Manager of Managers) solution to monitor alarms from different systems (as part of Confidential Integration)
• Single point of contact for all NMS related issues monitoring over 100k infrastructure devices (adding 50+ devices to monitoring) every week.
• Designed and implemented solution for smooth transition and integration of Confidential NMS with Lightower NMS with no loss of alarms/data during or after transition
• Developed tools/triggers and tables help assist facilities/NOC/engineering teams
• Configured and setup email notifications for different internal teams across organization
• Installed and configured tl1 probes to process Confidential Confidential DMX’s and Lambda Unites
• Involved in regular meetings with NOC and help them improve operational efficiency using NMS tools
• Worked on upgrading Netcool systems with latest patches and APARs as per IBM recommendations
• Closely worked with IBM and vendors to resolve production and development environment issues

Confidential, New York City, New York

Netcool Engineer/Architect

Responsibilities:

• Played a vital role in integrating three NOC’s and NMS systems (until legacy NMS systems are decommissioned)
• Involved in project planning, requirement gathering discussions, project execution and successful completion of NMS & NOC integration project (Netcool & Megasys Telenium)
• Designed and implemented of MoM (Manager of Managers) solution to monitor alarms from different systems (as part of Telenium Integration)
• Responsible for architectural design of legacy Sidera NMS system and integration aspects
• Coordinating the efforts with NOC technicians/management team and NMS team for proper planning & coordination during the move to new NMS systems (MOM)
• Worked with vendors to help them understand requirements
• Collaborate with vendors to make sure the project is on track as per the deadlines
• Worked with application owners, infrastructure support groups and ancillary operational units to define systems management requirements.
• Analyze system response and determine tuning recommendations to improve performance of new NMS systems.
• Working with Network Management System (NMS) team and involving in day to day operation as responsible for management, administration, configurations and troubleshooting issues that arise with regards to Tivoli/Netcool suite of products and related network management systems as a supporting function to the company's network operations organization
• Work closely with other members of Operations and other departments to ensure that all EMS / NMS issues are met in a timely manner
• Closely working with NOC to understand the requirements, ongoing challenges and help to improve the efficiently and MTTR
• Liaison between vendors and internal team for project planning, monitoring, architecture
• Collaborate with vendors and open tickets based on issues raised
• Define, design, propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of the systems infrastructure. Develop configuration and implementation procedures, including the development of system documentation.

Confidential, Middletown, New Jersey

Senior Solutions Architect

Responsibilities:

• Extensively involved in the Tivoli/Netcool (Omnibus, Impact, ITNM, Probes) projects for Long-Term Evolution (LTE) 4G implementation Confidential & Confidential
• Responsible for overall Global Fault Platform-Mobility (GFP-M) architecture, design and functionality of the multiple products to meet the system requirements for Long Term Evolution (4G) implementation and for delivery of an integrated solution that meets business requirements and IT standards (Design, Build, and Test)
• Provided solutions for alarm enrichment and alarm correlation to reduce alarm volume in Omnibus
• Assist in obtaining requirements form the Confidential & Confidential end users/clients and involve in creating the scope, planning, business, functional & system requirements, high-level design, IPWT, user acceptance testing (UAT)
• Extensively involved in the integration of 2G,3G and 4G/LTE application environment
• Work closely with Process Architects to determine how solution meets the business requirements
• Work with the support unit to determine how the application is supported in production, including back-ups, disaster recovery, system performance, and project management.
• Liaise with client leads to resolve issues.
• Demonstrate the effectiveness and the value-added properties if the Confidential & Confidential fault management alarm correlation
• Coordinating with Confidential, Confidential - Confidential, Confidential, HSS and other vendor teams to setup interfaces with Global Fault Platform-Mobility (GFP-M) and internal IT teams
• Setting up of the Netcool environment starting from initial requirements gathering and to coordinate with the management
• Provide training to the team and to the clients to help them understand the features of the Tivoli suite of products
• Involved in the alarm analysis work by coordinating with the vendor teams for Confidential, Confidential Confidential, Confidential and other vendors

Confidential, Iselin, New Jersey

Systems Engineer

Responsibilities:

• Analysis, design, implementation and configuration of Netcool and Tivoli products like IBM Tivoli Monitoring, IBM Tivoli Composite Application Manager for Response Time, IBM Tivoli Composite Application Manager for J2EE, IBM Tivoli Composite Application Manager for Websphere, Netcool/Omnibus, Netcool/ Confidential, Netcool/Impact, Netcool/SSMs, Netcool/ISMs, Netcool/Portal, IBM Tivoli Monitoring 6.1 & 6.2, Netcool/Proviso, TADDM, Netcool/Proviso, Netcool/Precision/ITNM, etc
• Experience in installing, configuring and managing monitoring environment using ITM, OMEGAMON and ITCAM for a clustered Websphere Application Server using ITCAM for Websphere (ND Environment)
• Experience in managing distributed resources through ITM centralized location
• Experience in setting up of application monitoring and service monitoring on various platforms including Solaris, z/OS, Linux, AIX, Linux
• Designing and developing views, filters, maps in Confidential
• Installation and configuration for SNMP Agents
• Writing automations and triggers in Omnibus
• Writing event enrichment, trouble ticketing policies in Netcool/Impact
• Writing situations in ITM to monitor the system conditions
• Installation and configuration of System Service Monitors
• Provide technical and operational and production support for customers

Confidential, New York

Tivoli Consultant

Environment: Red Hat Enterprise Server 4, IBM Tivoli Netcool Omnibus 7.2.1, MTTrapd, Syslog, Syntax, EIF Probe, IBM Tivoli Netcool/ Confidential 2.2, IBM Tivoli Network Manager (ITNM) 3.8, IBM Tivoli Monitoring 6.2.1

Responsibilities:

• Installed and deployed the Netcool suite of products i.e, Omnibus 7.2.1, Probes and ITNM
• Installed MTTrapd and Syslog probes and configured them to receive alerts from devices available in the network and send them to the centralized event management ObjectServer
• Downloaded and included the Netcool Knowledge Library (NcKL) and installed the syntax probe
• Downloaded the rules and lookups for Juniper and BlueCoat devices and included them in the rules file
• Configured the Process Agent Daemon to run all the services as ‘netcool’ user upon restart
• Created custom columns in the Object Server and created custom rules and custom lookup for the event enrichment
• Created Menus, Tools that are used by the administrators on day to day basis
• Configured the send email on critical. Modified the nco mail script and include some custom columns to be sent in email to make a meaningful alerts
• Wrote custom procedure for detailed summary of the alert to be included in the email
• Created Restriction filters, Roles, Groups and Users used for User Administration
• Wrote some temporal and database triggers according to the requirements
• Wrote triggers to delete the unwanted events before they hit the event list
• Wrote rules to discard the events which are not required and wrote rules to correlate the up/down, offline/online, failed/success messages etc.,
• Wrote automations to delete the low level severity alerts on regular basis and wrote some temporal and database triggers to delete certain type of alerts and to set the severity
• Configured alerting system to send emails on critical events
• Created Filters, Views and Entities according to the roles of the Users in Confidential
• Installed DB2 and ITM and added bundles to the agent depot
• Wrote situations according to the requirements (cpu usage, disk usage, memory usage, agents down, interface status, send email)
• Installed and configured ITM to monitor the Operating system services
• Remotely deployed the agents to RHEL, Solaris, AIX Operating Systems
• Discovered the Subnets and SNMP enabled devices using ITNM and created Network views
• Configured ITM Server to send events to Omnibus
• Integrated ITM with Omnibus to send alerts on critical to Omnibus

Confidential, Wilmington, Delaware

Tivoli Consultant

Environment: Sun Solaris 10, Red Hat Enterprise Server 4, Windows 2003, ITM 6.2, ITCAM, TDW, Netcool/Omnibus 7.1, Netcool/ISM2.4, Netcool/Reporter2.1 (Upgraded to 2.2), Netcool/Webtop2.0 (Upgraded to 2.1), NCKL-1.2, Netcool/RAD 3.0 (Upgraded to TBSM 4.1) on GUI Foundation.

Responsibilities:

• Installed Object server, ISM, Confidential , RAD/TBSM, Security Manager and GUI Foundation.
• Integrated SMARTS into Netcool via SNMP Traps
• Developed rules for different applications like Gomez, Mazu Profiler, NetBotz, Solarwinds, F5 Load Balancers, Citrix, Hitachi, Foglight, SSM Agents etc.
• Deployed and configured 200 SSM agents remotely via ITM centralized location
• Created and managed Confidential Filters, Views and Entities, Users, Maps
• Installed, configured, maintained and administered flex licensing server.
• Developed custom tools and automations using PERL and Shell scripts for Confidential .
• Installed and configured ICMP, TRANX monitors in Netcool/ISM 2.4.
• Installed and configured Netcool Front-End in Confidential and developed custom screens.
• Installed and configured in Netcool/Reporter 2.1 for Out-of-box reports.
• Installed and configured Impact 4.0 and Wrote following policies in Impact
• Installed and Configured IBM Tivoli Monitoring components (TEP,TEPS,TEMS,TEMA)
• Installed Tivoli Enterprise Monitoring Agents on various Operating Systems like z/OS,AIX5L,RHEL 4,Sun Solaris 10, Sun Solaris 9
• Configured Tivoli Monitoring Agents to send information to Tivoli Enterprise Portal Server (TEPS)
• Installed IBM Tivoli Monitoring AIX Premium Agent to identify and monitor common problems pertaining to the application
• Wrote situations to monitor system conditions and sending alerts when certain conditions are met
• Installed and configured Universal Agents and data providers on various Operating systems from ITM Server
• Writing thresholds for situations and action for log file for specific error messages, correlation using two situations.
• Built and configured JMX custom monitoring agent using Agent Builder to monitor Resin and J2EE applications
• Installation of IBM Tivoli Performance Analyzer on Windows and Linux Operating systems
• Installed and configured the ITCAM for WebSphere in an ND Environment
• Configured the Data Collector to send data from WebSphere Application Server (WAS) to ITCAM for WR agent
• Installed and configured the ITCAM for RT agents (End User Response Time, Client Response Time, Web Response Time, Robotic Response Time)
• Configured Robotic playbacks using Rational Performance Tester (RPT)
• Integrated ITCAM with ITM to send alerts to the ITM Server