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Systems Support Engineer Resume

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NY

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Experience

January 2009 – April 2010 ,Confidential,NY, NY.
Systems Support Engineer
Creation/maintenance of user accounts and email. Moves, adds and changes.
Diagnose and resolve end user connectivity problems, client email issues and remote access problems.
Deploy, maintain, support and upgrade desktop PC\'s, laptops, hardware, software, operating systems and distributed printers.
Support of Trading Platforms and Compliance Software - Bloomberg, RediPlus, CBOEHyts, Swapswire, Websense, Akonix, Pivot.
Troubleshoot and resolve - Issues ranging from software, hardware, user profiles, permissions and trading access.
New PC setup – Create images/deploy to new or malfunctioning pc’s using WDS. Install Quad video cards.
User departure – Disable user, file, system, email and trading system access. Archive mailbox and files.
Blackberry and iphone support.
Backups – Prepare backup tapes for storage offsite, requests tapes back as needed for restores and tape rotation.

  • April 2008 – December 2008 ,Confidential,NY, N.Y.
    Level I Helpdesk Technician
    Troubleshooting all hardware and software issues on Point of Sale Systems.
    Creating, disabling, deleting user accounts and resetting passwords in MS Active Directory.
    Ghost Imaged Desktops, Laptops and Point of Sale Systems using Symantec Ghost.
    Creating of requestor profiles for the purpose of Triaging, categorizing and assigning of tickets within Tiger-Paw ticketing system.
    Installation of Servers, Firewalls, NIC Cards, Memory, Hard drives, Routers, Switches, Modems and Point of Sale Systems for all clients.
    Conducting remote support using VNC, Log Me In and PCAnywhere.

    January 2008 - March 2008 ,Confidential, NY, N.Y.

  • Level I Helpdesk Intern
  • Troubleshooting all hardware and software issues with PCs and Blackberrys.
  • Problem tracking using Remedy system/tools.
  • Provided phone support for a 400 user environment.
  • Assist helpdesk analyst with computer upgrades, software, and other IT related issues.

  • SkiLLs

  • Software Packages
  • Windows Server 2003/2008 installation, configuration and management
  • Exchange Server 2003/2007 installation, configuration and management
  • Active Directory, DNS, DHCP, TCP/IP, Group Policy management
  • Remote Access Technologies (VPN, RRAS and Terminal Services)
  • Microsoft Windows 2000/XP/Vista/7
  • Microsoft Office Professional 2003/2007/2010
  • Symantec Ghost, WDS, Backup Exec, VmWare and Virtual PC
  • Remedy Ticketing System, Tiger-Paw Ticketing System and Televantage
  • Hardware & Peripherals
  • Configuration, troubleshooting and repair of Desktops, Laptops and POS Systems
  • Installation of NIC’s, Hard Drives, Memory, Video Cards, etc.
  • Certifications
  • Microsoft Certified Technology Specialist (MCTS) – Vista
  • Microsoft Office Specialist (MOS) – Outlook 2003
  • Microsoft Certified Professional (MCP) – Server 2003
  • MCITP Server Administrator track completed – 70-640 and 70-646

    • Education


    General Equivalency Diploma

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