Junior System Administrator Resume Atlanta, GA - Hire IT People

OBJECTIVE
Seeking Windows System Administrator position to continue solving clients technical and business problems using in-depth knowledge of currently available and upcoming technologies.

CAREER SUMMARY
A professional committed to excellence through significant experience in customer technical support and training with a traditional education in Computer Science. Skills include deep technical understanding of operating systems, networking equipment and protocols, and computer hardware repair and maintenance.

TECHNICAL HIGHLIGHTS

Experienced in Windows 7/Vista/XP & Mac OS X operating systems and networking environments.
Experienced in installing, configuring, and hardening Microsoft Server 2003-2008.
Received the Intuit Solution Provider Customer Delight Performance Award for a 100% customer satisfaction rate of clients that were randomly surveyed.

PROFESSIONAL EXPERIENCE

Confidential, 8/2011 – 7/2012
Atlanta, GA
Junior System Administrator
Administered client servers, workstations, mobile devices, network appliances, and network connectivity equipment in a mix of Windows, Mac, and Linux/BSD environments.

Completed bare metal installs and setup of various server environments including Server 2003, Server 2008, and various Linux distributions.
Administered various Microsoft products including Server 2003, Server 2008, Exchange 2007, Exchange 2010, and SQL Server.
Monitored client networks and responded to problems while providing extensive documentation in ticket management software.
Responded to Tier 2 requests for service as escalated by the help desk.
Planned and executed migrations of on-site services to cloud based providers, including Office 365 and Rackspace.

Confidential, 1/2005 – 8/2011
Lawrenceville, Georgia
Information Technology Consultant
Provided full range of services to clients included installation, configuration, maintenance, training, and continuing support of hardware, software, and networking equipment.

Diagnosed customer trouble tickets and provided support over the phone, using remote login tools, or on location.
Created and archived proper documentation detailing customer problem and successful resolution.
Trained and supported customers on their operating systems and specific business applications, including Windows and the Microsoft Office Suite.
Designed and implemented networks for small business customers including routers, switches, and network appliances.
Completed computer hardware and printer repair and maintenance.

CERTIFICATIONS
CompTIA A+ Certified
CompTIA Network+ Certified
CompTIA Security+ Certified
CompTIA Project+ Certified

EDUCATION
A.S. – Computer Science

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Junior System Administrator Resume

Atlanta, GA

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