SUMMARY:

• 10+ years of professional experience in a large - scale Global Distributed environment.
• 7+ y ears of experience implementing scheduling solutions.
• CA Workload Automation (Autosys), versions r11.3.6, r11. JIL Scripting, Job scheduling and troubleshooting in Windows/Linux/Unix environment.
• BMC Control-M v8/v9, Job Scheduler in a large-scale enterprise Global environment.
• 10+ years of experience in installing and trouble-shooting issues with Microsoft Office Suite, Windows Server, 2012 R2 2008, 2003, Linux/Unix, SQL 2008 Server. Splunk Power User.
• 1 years of IT Project Management experience working for a large Global Financial Company.
• ITIL v3 Foundation Certified. 10+ years of strong understanding of ITIL best-practices and processes, with specific experience in multiple ITIL processes particularly Incident, Problem, Change, Asset and Configuration, Knowledge, Release and Deployment, and Service Level Management. Vendor Management. Knowledge of ServiceNow tool suite, Remedy, Peregrine Service Centre
• Excellent written and verbal communications skills at all levels, Good negotiation skills. Documentation writing, Client Relationship experience.

PROFESSIONAL WORK EXPERIENCE:

Confidential

Application Support -Autosys Administrator/Scheduler, New York, NY

Responsibilities:

• Day to day responsibilities includes providing level 2 Application and Infrastructure Support in a Global environment.
• Managing major Incidents and problem resolution, ensuring that all incidents are logged, progressed, updated, authorized, expedited and resolved within the scope of the service. Chairing conference calls with Stakeholders.
• Providing Level 2 Support for Autosys.
• Automating manual month-end processes, Job creation using Autosys JIL scripting.
• Performing additions, changes, or deletions to the scheduled batch workload as authorized by the application developers. Monitoring batch workflow and performing Root Cause Analysis.
• Performed Application/Infrastructure monitoring using Confidential ., Maintaining content on Confidential ’s Intranet site.
• Working with Internal Auditors to ensure system compliance and controls. Providing systems administration support in Move/Add/Changes to system.

Confidential

Technical Operations Analyst, Whippany, NJ

Responsibilities:

• 7+ years of experiences working in a complex, large-scale distributed environment with an emphasis on distributed infrastructure/systems support. Providing application and Infrastructure Monitoring and support in a Global Production environment.
• Responsibilities were to provide level 1 & 2 support for Confidential Chase Global Production Helpdesk. Providing 24 X 7 support, troubleshooting, integration, performance monitoring/system tuning, maintenance, enhancement, and security management on various different OS platforms: UNIX, Linux, SQL 2008, FTP, F-Secure, Putty, Windows XP & 7, Windows Server 2003/2008, Symantec NetBackup, IIS, Autosys and Control-M.
• Troubleshoot and resolve complex systems hardware and software problems. Analyze and diagnosis system failures, recover and restore operating systems and file systems. Monitor system availability, load, and system capacity using HP Openview and IBM Tivoli Netcool Suite of Products. Supporting the bank's internal telecom environment - PBXs, call directors, digital MUX devices, call-logging systems, digital notification boards, etc. Usage of tools such as ping, telnet and trace route. Identify requirements for upgrades in storage and/or processor capacity or system software releases. Schedule and execute regular system management activities, including system reboot, backup, recovery, archiving, and restoration.
• Extensive experience supporting Control-M Workload Automation Suite in Enterprise environment
• Problem-solve and analyze issues to code, schedule, execute and confirm successful completion of complex ADHOC production job requests. Running batch cycles
• Monitoring Control M job status. Advising Application Development team on proper sequencing of tasks, participating in job testing before release.
• Extensive Incident and Problem Management skills and Enterprise Change Management System Working knowledge of ITIL, Peregrine Service Centre, Remedy, Netcool
• Document, implement and adhere to operational and technical standards, best practices, processes, and procedures (problem/change/release/request/procurement management; incident/service/time reporting) Documentation writing and training of peers
• Providing Vendor management support acting as liaison with business, IT development engaging external parties in a timely fashion to minimize customer impacts and communicate through the appropriate established escalation channels.

Confidential, New York, New York

Team Leader/Desktop Support

Responsibilities:

• Managing critical IT related support problems and questions, handling ticket creation and escalations, sensitive problems and questions. Ensuring all incidents are tracked, and resolved or appropriately escalated.
• Day to day duties includes Supporting printers, Break/Fix troubleshooting, Software installation patching and upgrade deployments, data migration, TCP/IP, DNS, DHCP, Active Directory, on various OS platforms such as (Windows NT 2000, 2003, XP, 7 and 8) environments.
• Troubleshooting issues with MS Office suite including Outlook/Exchange, Word, Excel, Access, and PowerPoint, CitrixInstallation of CPUs, I/O AND NIC cards, hard disks, hard-drives, RAM, memory chips, CD-ROM, etc. Performance and capacity issues, antivirus issues
• Assisting in development of, and follow and enforce policies and procedures, standards and service level agreements as defined by the company.
• Providing training to peers in technical and departmental procedures and methodologies as outlined in the Policies and Procedures manuals.

Confidential, New York, New York

Jr. IT Project Manager

Responsibilities:

• Hands- On Project Management of large-scale Rollout and Migration of application and software deployment throughout company of 10,000 users worldwide using, SMS, Symantec Ghost Imaging and Wininstall.
• Software /installation of PowerBuilder/Oracle client server, PowerOuest, Web and custom in-house applications, Active Directory, Virus Protection upgrades and patches, Ms Exchange 2000 & 5.5 Server administration, LAN, IIS, TCP/IP, DNS, WINS
• Responsibilities included project planning and management, solving applications/systems problems, writing documentation of procedures, single point of contact for project knowledge, Business Managers and Integrators, delegate tasks to the project team, ensure compliance with plans and standards, monitor and schedule appropriate distribution of application to Technology Managers.
• Strong technical, managerial experience, excellent written and oral communication skills.
• Creates, reviews, evaluates project plans and objectives.
• Tracks and reports progress relative to time, and demonstrated results.
• Negotiates with clients, colleagues and outside vendors. Communicates project status, milestones and issues to the project sponsors.
• Applies effective project management methodologies and control techniques. Provides Project Management services.
• Examples typically include services in various combinations of the following:
• Project initiation, efficiency review, life cycle management, resource management, risk management, change management, time and cost management analysis, major projects in applications, networks, operations, data warehousing, and software development; may require specialized skills in specific technologies.

Confidential, New York, New York

Manager of Information Systems/Desktop Support

Responsibilities:

• Information Services infrastructure and business systems in NYC, Indiana, Boston and England
• Design, development, and administration of the company’s internal and external data communications infrastructure (LAN, WAN, VPN, MS BackOffice Server 4.5Windows 2000 Server and Workstation, NT 4.0 Server/Workstation, Ms Exchange 2000 & 5.5, MS Outlook, Ms Office, Firewall, TCP/IP, DNS, DHCP Desktop Support, IIS Server, HW/SW, Break/Fix, Desktop, HW/SW, Break/Fix, Remote Dial in/Laptop, Arcserve and Backup Exec software, VPN, Citrix Winframe.
• Design, development, and deployment of an appropriate application strategy (desktop, office, and back office) supporting the company’s development, operations, and communications needs. Installing and upgrading applications using WinInstall, NT Script Host files, Ghost, Win Runner for QA testingI was solely responsible for in the implementation of the SonicWall firewall system both the on server and on the configuration of the SonicWall client on the user workstation.
• Responsible for managing and administering Altigen PBX Phone System. This is a Microsoft NT Based phone system.
• Responsible for resolving all employees’ trouble tickets including hardware, software, server issues.