Regional Information System Manager Resume
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OBJECTIVE
To undertake a key contributor role that provides an opportunity to utilize my past experience and allow me to continue to be challenged and grow in a dynamic environment.
HIGHLIGHTS
- Extensive program/project management and customer liaison experience
- Strategic planning experience including analysis and management consulting
- Extensive customer relations experience
- Experienced in information systems analysis including client needs assessment, resource planning and targeting outcomes
- Working knowledge of SDLC and PMBOK methodologies
- Negotiation experience in budgeting and contracts
- 9 years of supervisory /team leadership experience
- Experienced in project team building and oversight of multi-department solutions
- Extensive experience as a trainer and facilitator
- Ability to oversee multiple projects simultaneously and adapt to change while maintaining a sense of humor and calm.
- Advanced user of Microsoft office software, Word, Excel, PowerPoint and Outlook and MS Project.
PROFESSIONAL EXPERIENCE
1999 - 2008 Confidential
Regional Information System Manager, responsible for the following:
- Key role as liaison between parties, such as clinics and government to assess needs trouble-shoot and set outcomes
- Trained users throughout northwest region. Responsibilities included creating educational materials and specific data analysis for training purposes, meetings and reports to managers and funding sources.
- Chaired and facilitated regular subcommittee meetings
- Represented my group in collaborative projects
- Provided quality analysis, documentation and decisions on course of action to resolve conflicts between parties
- Created custom analysis for key stakeholders
- Oversight of collaboration between customer needs and requirements of regulators
- Negotiated scope of work and pricing on regional contracts
- Responsible for budget and key contributor during upgrade of existing information system to secure, web-based system
- Negotiated expanded role for data processor in business relationship with government entity
- Analyzed systems and designed data entry tools
- Negotiated with multiple software providers at various service sites regarding interface with region-wide system
- Upgraded, wrote, published and distributed new operations manual and regional Information System newsletter
1998 - 1999 UConfidential– Seattle, WA
Information Coordinator
- Trained office personnel on use of various software packages and internet service
- Configured desktop systems
- Provided in-office support.
- Designed regional office website
- Designed and wrote regional office operations manual
- Created electronic inventory system
Confidential– Fresno, CA Software support and programmer
- Designed and programmed financial documents
- Designed software sales and support website
- Provided support for finance and insurance software
EDUCATION
BS – Business Administration/Information Systems
currently working on PMP certification.