Endpoint Security Senior Administrator Resume Cary, NC - Hire IT People

SUMMARY:

Insightful, results - driven I.T. professional with hands-on experience in Network and Systems Security. Adept at troubleshooting and resolving hardware, software, and end-user issues. Excellent reporting, client services and communication skills.

TECHNICAL SKILLS:

Operating Systems: Windows 9X/NT/XP/Vista/7, Server 2008 r2/2012, Red Hat Linux

Networking: Active Directory, DNS, WINS, IIS, DHCP, Novell

Applications/Tools: MS Office Suite (Word, Excel, PowerPoint), Lotus Notes, Lotus Sametime, Wireshark, PointSec, McAfee ePO, WebsenseSymantec Endpoint Management, TSM Backup and RecoverySQL Management Studio, Vsphere, Sophos AV, Safeguard Encryption

Ticketing Systems: Maximo, Remedy, ManageNow, Unicenter

Hardware: Cisco Switches, Routers and Firewalls

PROFESSIONAL EXPERIENCE:

Confidential, Cary, NC

Endpoint Security Senior Administrator

Responsibilities:

Maintain the Sophos Antivirus and Safeguard Encryption management tools for Confidential client. This includes insuring the audit compliance and currency of the console software version as well as the anti-virus definitions.
Work closely with Network, Firewall, Wintel, Unix and Linux Administrators as well as Desktop Support and the Help Desk to ensure policies and best practices are being followed and appropriate steps are taken to protect the customer’s network and infrastructure.
Remediation of endpoint non-compliance at both the server and workstation level for 25k+ endpoints.
Assist Cyber threat and Infosec team with Malware analysis and ensure that all data on the network is properly logged via Sentinel monitoring tools plugged into the Sophos Console.
Respond to after-hours critical escalations and incidents in a 24x7 support environment.
Provide whole disk encryption/decryption support to 10k+ laptops via Sophos Safeguard.
Perform Nessus Security compliance and vulnerability scans as requested.
Restore files/folders for Wintel file servers via Tivoli TSM Backup and Recovery tools.
Respond to audit requests relating to the currency of the customer’s infrastructure and take remediation steps to close any gaps in anti-virus coverage.
Document required processes and procedures related to endpoint security administration.
Deploy new or updated AV software packages to endpoints upon expiration of software subscriptions.
Deploy new virtual servers to replace outdated console, messaging servers and update managers for Sophos system.

Confidential, Dubuque, Iowa

Malware Defense Technician

Responsibilities:

Maintained the Anti-Virus and Personal Firewall infrastructure for Confidential ’s customers. This included insuring the compliance and currency of the software version as well as the anti-virus definitions.
Worked closely with System Administrators, Network Administrators, Desktop Support, and Help Desk to ensure policies were being followed and appropriate steps were taken to protect the customer’s infrastructure.
Responded to audit requests relating to the currency of the customer’s infrastructure and took remediation steps to close any gaps in anti-virus coverage.
Monitored the AV Consoles and provided current reports to System Administrators and Desktop Support Personnel. Also provided instruction as to specific actions needed to remediate gaps identified on the reports.
Implemented and maintained URL restrictions as dictated by the customer.
Provided 2nd/3rd level software support to the support groups and the customer to assist in resolving any non-standard anti-virus issue.
Worked closely with the anti-virus vendors to resolve outstanding issues. Provided virus samples to the anti-virus vendors for analysis and respond appropriately to the findings.
Designed and rolled out new product releases of anti-virus into the customer’s infrastructure. Prepared product comparisons and rolled out a different vendor’s product when selected by the customer.
Responded to, and remediated virus infections in the customer’s infrastructure. Network connectivity limitations sometimes require travel to the customer’s site to complete remediation activities and bring the customer’s network back up. Regular status reports are made to Confidential and Confidential ’s customers during an outbreak. Root Cause Analysis was occasionally required to determine the cause of the infection and the steps needed to remediate the issue.

Confidential, West Des Moines, Iowa

I.T. Support Technician

Responsibilities:

Performed PC maintenance including diagnostics and repair.
Imaged 30,000+ desktops and laptops for new employees of Confidential utilizing Confidential -Cast.

Confidential, West Des Moines, Iowa

I.T. Support Technician

Responsibilities:

Set up and installed all workstations, desktops, printers, faxes and peripherals in a brand new health care clinic prior to its opening in late 2009.
Responsible for most of the networking involved in the initial setup including cabling and patching of Ethernet connections for all end-points.

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Endpoint Security Senior Administrator Resume

Cary, NC

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