Network Technician Tier II Resume Reston, VA - Hire IT People

Objective

To obtain a challenging position in a Network Operation oriented field that would utilize my technical knowledge, skills in communication and problem resolution.

Education

Telecommunications (via Online)

CCENT Certification

Experience

08/10 – Present Confidential Reston, VA
Network Technician Tier II.

Serve as first point of contact and liaison for Managed Network Data customers technical
supportand trouble reporting.
Perform initial Layer 1 and 2 troubleshooting of Cisco Routers, MPLS, Leased Lines,
Wireless WAN, VPN, DSL, and ISDN.
Monitor the Sprint Managed Data Network via Spectrum One Click and respond to alarms.
Manage a ticketing system in an accurate and complete manner to document problems
Including diagnostic results and multiple product correlation as well as escalation.

01/09 – 12/09 Confidential Beltsville, MD
Support Center Technician – IP Hosting

Validate incoming enterprise alerts from WINDOWS and UNIX based consoles.
Open tickets in EMTS for server and network issues and route ticket to correct fix agency.
Engage Operations to resolve Customer’s Network and Server issues.
Reset User passwords and Security Tokens.

11/06 – 01/09 Confidential Cary, NC
Technician – Telecom

Utilize network performance monitoring and test equipment to identify and correct impairments of DS0 and T1 Circuits.
Perform end - to - end physical and / or logical trouble isolation of customer data services.
Engage and Manage Local Exchange Carrier actions to fix T1, Frac-T1, DS0
ATM, MPLS, Frame Circuits.

1/06 – 7/06 Confidential. Newport News, VA
Fiber Customer Support Analyst

Provide customers with service activation support for Voice, Data and Video services.
Provide Home Network Equipment, Home Jack and Wiring Support to customers.
Provide support for PC configuration, home router configuration, and/or email/internet applications.
Affiliate ISP Support.

2/05 – 1/06 Confidential Chesapeake, VA
Technical Support Representative

Troubleshoot problems with video and telephone, as well as customer-owned equipment that relates to Cox services.
Process trouble tickets, service upgrade/downgrade, and/or disconnect work orders.
Recommend Cox products and services that are available for customers to purchase.

6/04 – 2/05 Confidential Schaumburg, IL Customer Account Executive

Troubleshoot with customer who is experiencing technical difficulties and equipment problems.
Scheduled installs, service calls and work orders.
Resolve customer complaints; research misapplied payments, billing, and service adjustments.
Initiate upgrade of current service and sell products and services.

1999 - 2004 Confidential. Detroit, MI

Maintenance Administrator

Managed outside technician’s workload through prioritizing repair tickets and installation orders.
Troubleshoot data and voice circuits with field technicians.
Interpreted circuit design to assist technicians with repair tickets and installation orders.

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Network Technician Tier Ii Resume

Reston, VA

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