PROFILE

Dedicated, detail-focused IT Professional with expertise in Windows-based environments, networking and TCP/IP. A natural leader and mentor. Known for the capacity to analyze issues, expedite innovative solutions, and build the type of consensus-driven environment that contributes to highly successful teams. Recognized for organizational, problem solving, management, interpersonal, and communication skills. Outstanding customer service skills resolving technical issues and educating end-users.

STRENGTHS / ACHIEVENMENTS

While at Rhodes Homes:

• Configured, deployed and maintained McAfee EPolicy Orchestrator 4.0.
• Configured, deployed and maintained EMC AX150 SAN environment for network storage.
• Configured, deployed and maintained Citrix Presentation Server Version 4.5 Configured applications set up load balancing, printing on citrix farm.
• Configured and deployed IIS 6.0 Intranet/web server.
• Implemented XenServer Virtual server environment.
• Developed back-up strategy for Rhodes Homes using Backup Exec 11d on an Exabyte Magnum 48 terabyte robotic library.
• Restored Exchange server 2003 and Active Directory after catastrophic hardware failures from backups.
• Configured and Deployed MS SQL 2005 server and migrated applications from MS SQL 2000 server.
• Developed and deployed open source trouble ticket/helpdesk solution.
• Developed corporate image system for desktop deployment using NLite and Ghost server suite 1.1.

TECHNICAL EXPERTISE

Information Technology - Database, Desktop Support, Internet, IT Consulting, IT Operations, Network,
Systems Design, Tech Management. Wireless Networking, 10/100/1000 Ethernet, Optical Networking, VPNs, LAN/WAN/MAN
TCP/IP Protocol, IP Addressing, IP Access Lists, Routing Protocols, Token Ring, ATM, Frame Relay
HP OpenView, Microsoft Visio ,IBM compatible computers, Remote Desktop Management
Windows Enterprise Server, Small Business Server and Workstation 2003/2000/NT/XP/Vista
Exchange 5.5/2000/2003, Microsoft Office 2007/2010/XP, Network Security, Citrix,
Cisco 1600/1700/2600 series routers, Cisco Catalyst 1900/2900/5000/5500 series switch
Cisco PIX Firewall, Procurve Routers, IBM Workstations and Servers, HP Workstations and Servers

Dell Workstations and Servers, Microsoft Windows (all versions), Novell 3.1-4.1, Microsoft Exchange
Microsoft Office, AutoCAD, ISA Server RAID Storage Devices SAN Storage Devices

Enterprise software (Rhodes Homes):
MS Server 2003, MS SQL Server, MS Exchange Server, MS ISA Server.
Sage Timberline Office, BuilderMT, Builder 1440, Punchlist Manager.
Bna, Piracle, MS Office Suites, MS SharePoint, MS IIS 6.0.
Apache Tomcat 5.0.27, JBoss, Firebird SQL, Pervasive SQL.

EXPERIENCE

Manager / Owner - Confidential,Las Vegas, NV 2010 - Present

• Support multiple small businesses, software and hardware, provide on-site technical support on workstations and networks; develop back-up strategies, POS installs and upgrades; performprinter maintenance; install Ethernet cables, patch panels, routers and switches.

Systems Administrator -Confidential, Las Vegas, NV 2004 - 2010

• Maintained and supported multi-site LAN comprised of more than 250 workstations, including clients interfacing with various server platforms (Windows Server 2003), networked printing, and stand-alone workstations.
• Designed, developed, implemented and supported the networking requirements of the company including Intranets and gateways/routers to offsite locations.
• Provided technical support for the management of Internet and Intranet services within the company; implemented, maintained, and supported office management productivity tools, such as Microsoft Exchange, Microsoft Office, and various proprietary hardware and software platforms (Timberline, BuilderMT, Builder1440).
• Charged with the responsibility of performing the design, implementation, and management of the company disaster recovery, companywide backup strategy, Local Area Network (LAN), LAN related hardware, and client-server based software.
• Performed as liaison between the technology group and other groups within the company, consulting on issues such as compatibility, purchasing, installation, implementation and other related technology issues.
• Maintained inventory and inventory control of hardware, software, licenses, and appropriate documentation.

Systems Administrator/ IT Manager - Confidential,Las Vegas, NV 2000 - 2004

• Managed daily company operations and client accounts.
• Responsible for hardware and software system configuration, installation, repair and maintenance on Microsoft and Novell networks, PCs and printers.
• Managed team with diverse backgrounds to consistently provide increased customer satisfaction and system performance.
• Designed, configured and installed Microsoft Networks and PC systems.
• Provided technical and cost considerations for proposals to satisfy customers.
• Sourced vendors and provided on-site technical support on workstations and networks.
• Used floor plans to design schematic drawings, determine the length of voice/data cables to be pulled.
• Supervised crews of 2 to 3 technicians Label, pull, terminate, test, label and properly secure and strain relief cable (copper and fiber optic) installed in ceilings, walls, floors and raceways.
• Used floor plans to design schematic drawings; terminate various types of cable (copper and fiber optic) at determined locations through the use of color coding, proper methodology/training.
• Organized, laced, and terminated various voice/data cables of distribution frames i.e. 110, 66 blocks.
• Tested every newly installed or relocated cable in accordance with established industry standards and procedures.
• Major Client Accounts: City of Las Vegas, St. Rose Hospitals, Nellis AFB, Las Vegas Fire Dept. and Countrywide Financial.

Additional experience:
Senior Workstation Specialist Confidential, Detroit, MI 1997 - 1999

EDUCATION / PROFESSIONAL DEVELOPMENT / INDUSTRY CERTIFICATIONS

Industry Certifications
A+ Network + MCSE, HP Workstations, HP JetDirect, HP SureStore, HP Color LaserJet Printers, HP Omnibooks, HP Multisite LAN Procurve Router/switches
HP Netservers, HP LaserJet Printers, Oki University LED Technology, Color (LED) Technology,
Multifuctional Technology, Inkjet Technology, Dot Matrix Technology, Citrix Router and switch configuration