Objective: A VoIP position in the Telecommunications industry that requires in-depth knowledge of Unified Communications and Provisioning Networks as well as the demonstrated ability to troubleshoot the infrastructure.

Summary: 9 years of telecommunications experience providing network engineering to 3rd party vendors installing hardware devices and network administration to Unified Communications software and troubleshooting connectivity issues.

Employment History:

2008-2009 Modis contract AT and T Engineering Confidential Southfield, MI
Scheduled meetings, prepared site surveys for installing Cisco Unified Communications Manager SDLC
Evaluated and planned implementation of CUCM / CIPT / CUCME / IPCC through CallManager and UNITY
Accessed Pre-Sale service accounts activating Cisco Licensing for GM deployment to all sites
Marked Cisco equipment, POST devices, installed software and configured devices in LCM Engineering Lab
Test and turn-up, provisioned, pre-administered and transitioned via Remote Desktop Connection VPN
Pre-serviced voice gateways, call routing and signaling for live operations and monitored Proteus Professional v5.03
Cisco VG224 | 3750 Catalyst Switch | 3845 Router | 2811 Cisco Terminal Server |Cisco MCS 7845 | UC 500
Cisco Unified Communications Manager v 5.13(c) and 6 to 7.0 | Cisco Unified Intelligence Suite 7.5 | UNITY 5.2
Microsoft Office Communicator (OCS) 2007 R2 | Microsoft Windows 2003 Sever, XP Professional
Cisco WebEx, Cisco Configuration Assistant, Proteus Professional v5.03, MeetingPlace

2008 Zolon contract term 1 year Verizon Business for Confidential Federal Way, WA
Transitioned Weyerhaeuser and International Paper networks coordinating with HP for Verizon Business
Assist Management implementing sites supporting VzB L1/ L2 NOC Engineers, troubleshooting Broadband issues
Responsible for outages, wireless issues and escalation of ARS Remedy v17 Trouble Tickets
Remote Access DES Gold Card, PC Workstations (3000) with Microsoft Office products and IP Infrastructure,
Ensure CPE and support Hotspot to CUCE Video protocols and equipment provisioned, according to on IOS / CATIOS
Documented reports on sites hardware, circuit bandwidth, Max Line termination and Gateway Supporting DSP card and FXO, FXS Card as well Voice protocols used, Voice Gateway CAC, SRST and with IP Centrex and Voice protocols and Checking the IOS software transport, using frame relay and private line networks ISDN PRIs and PPP, PPPoE and PPPoA
Cisco Router 815, 1751XM 1841, 2500, 2600, 2851 3700, 3845, 5420, 7500, 7609
Cisco Switches 2900, 3550, 3750, 4000, 6500 |Cisco Voice Gateways VG224, VG228, SPA3102
Cisco Works RS232, Cisco uBR7246VXR, Avaya SL 100 PBX, Nortel OM3500, 7000 Nexus WISM and FWSM
Operating System: Microsoft Windows 98, NT, 2000 Professional, XP Professional, Vista, 2003 Server, Active Directory Citrix, ,MS Office-Excel, Word, Project, Visio, Access, Remedy ARS 17 Trouble Ticket Database
Circuit’s OC1 / OC3 / T1 / E1 / T3 / E3 / SONET / DS1 / DS3 / ISDN PRI / FXO / FXS / CPE / Cross-Connects, VPN
TDM, PSTN, PBX, Q.931, SS7, CAS, CCS, SRST, RTP, RTCP, UDP, SIP, ITSP, MGCP, DHCP, H.323, SIP, G.711, G.726, G.729a, H.261, 802.11 wireless, 802.3af PoE, Dual – Voice / Auxiliary VLANs, Mini-Trunk, CoS, QoS for SDL, IPSEC

2007 RHT contract term 1 year Consolidated Resorts IP Telephony Engineer Las Vegas, NV
Integrate server domains with deployment 3 clusters, add and delete subscribers,
Build NANP dial plans and dial peers CER, E-911, 4, 7 and 11 digit service codes local and long distance numbers
SRST over the PSTN, In-bound / outbound calling telephony network template for deployment CoS.
Configure CUCME / CUE application, integrating voice mail, e-mail, and fax in Voice Router.
Modified Cisco 7941 and 7961G IP Phones, SoftPhones set Catalyst switches MWI P.O.E. with in-line power.
Create Call Center inbound / outbound operations, voice-mail, Auto Attendant, DiD, DN and Extension Mobility
Insert Route Plans, MAC addresses on IP phones, IP security implementing QoS, CoS, CSS, Codec: ILBC, G.711 Voice Path Succession, MGCP-H.323, H.248 Gateway, SRST and SCCP and SIP with IPCC, CME and CCM configurations
Migrate Nortel Option 11/81C PBX Avaya to Cisco Call Manager 4.2 VoIP / Fax / CER - E9.911
end-to-end VoIP migration over PSTN lines w CLEC upgrade from Avaya CMS Contact Center environment.
Pre-Administered Cisco CallManager / Express 4.3 and Unity voicemail 5.2, on Cisco MCS 7830

2006 Subsidium contract term 1 year Cisco Confidential
Upgrade acquisition for Comcast 300 sites with 100% travel
Create Network Implementation Plan, Statement of Work, execute Project Plan for site requirements
Set Logical and Physical Architecture per Comcast’s specifications for $70 Million acquisition of site upgrades for Cisco.
Secured connection from DIR to file server with UNIX command Implementation transmitting TFTP through
Set Load Balancing architecture for DWDM for Broadband High Speed, On Demand and Voice IP Telephony:
Installed and configured @ CO / MDF Cisco ONS 15216 / 15454 Optical Networking System, 2811 Terminal Server
7609 Cisco Routers, Cable Modem Termination System modulate / demodulate and AC / DC connections
28 port Patch Panels, QAM Modulator D9482 / D9476, Motorola BSR 6400 Radio Frequencies (RF)
Upgraded RF WORX, DOCSIS 2.0 modems Gigabit Ethernet Fiber 1000 OC 192, equipment racks,
Fiber Optic Single / Multi Mode, pull crimp CAT 5E / 6 straight through / crossover cable, lift 250+ lbs. and crawlspaces.

2005 I-Gate contract term 1 year Sprint / Nextel / EMBARQ Voice Engineer / Retail Engineering Overland Park, KS
Residential / Business Cisco Pre Sales Engineer - Resold Network/Solutions Architect - Data Center
Set presentation, communication and customer interaction / technical white board demonstrations to clients.
Work with Sales and customers to develop enterprise solutions. / Perform technical presentations to customer base.
Create solution/design to fulfill customer requirements. / Create design Visio's of customer solutions.
Design, deploy, maintain and monitor Windows-based client and server systems Architect and maintain new systems
End to end management of systems including email, electronic communications, archiving, and instant messaging
Provided daily technical assistance in the CISCO Call Manager environment for which Sprint is responsible.
Responsible for voice technology operations based on Cisco VoIP solutions with specific expertise
including CallManager, IPCC Express, Unity voicemail, Windows Servers, Linux servers, router / switching / gateway
Manage multiple CUCM and related servers concurrently, under aggressive time frames for execution, deployed
Maintain and enhance existing CCM infrastructure including CME, IPCC IPVC and MeetingPlace.
Provide converged voice and video network infrastructure expertise, as well as Tier II technical and internal support
end user team globally (remotely) maintain maintenance information for all related networking technologies.
Assist project managers on telephony related assignments and tasks by establishing project plans, schedules.
Document design concept operational procedures developed including network schematics, and implementation plans.
Made Visio documents for Engineering support groups / technical support legacy Nortel / Ericson PABX systems
transition plans for the migration of legacy and prototype IP telephony systems

2004 Silyx contract term 1 year IBM / GM Interactive Voice Response Specialist Southfield, MI
Extensive testing in designing and implementing IVR telephony systems on Nortel, CallPilot Meridian SL-100
Manage IP WAN servers, switches, routers and gateways. Traditional PBX and VOIP enabled devices switchover
Set IVR scripts for SIP trunking interoperability for Cisco, Nortel and Ericson VoIP Toll bypass
Acquired TFN 800s prompts, installation, integration, testing and evaluation applications monitor voice systems software
Resolved vendor inter-product dependencies, prioritizes and coordinates problem resolutions across organizations to resolve problems critical products; and escalates matters performance and overall service Identifies opportunities and makes improve availability, reliability, efficiency, within Nortel CS 1000 Communications Server 1000
Distributed computing environment of Servers -Windows, UNIX and Linux Servers at Data Centers Nortel Symposium
Avaya and Cisco voice and contact center products (Avaya Contact Manager, Avaya Interaction Center, Avaya Call Management System and Avaya IP Agent and IP Softphone applications, Cisco Intelligent Contact Manager Knowledge of SIP, Asterisk PBX and Nortel MPS, Voice mail, call recording, scheduling and forecasting tools, speech recognition.

2003 Verizon DSL Online contract term 1 year DSL Helpdesk Support Confidential CA
Troubleshoot DSL service on Verizon national network for business and residential customers
Checked Line, Jumpers, Bridge Tap and Load Coils Modifying voice frequencies transmission over 18,000 ft removed Attenuation-excessive voice by MLT testing Main Distribution Frame terminating Local Loops in CO Updated Logical Locations VPI/VCI, Rack, Shelf, LT, Port Switch Name, City / State, AWS ID, Redback and ATM, Avaya Switch
Verified feeder-distribution cable pairs and cross connects sectionalizing problems isolating trouble on Twisted Copper Pair / Fiber Optic data transmission working with 3rd party installers, Work Order Management, Local Operations Center facilities and ISP’s on complex isolated issues, configured ATMs and implemented Frame Relay speeds 384-768 kbps
Enhanced external / internal equipment: ISDN, SONET, repairing DLCI, DS-0/1, T-1/3 and OC-3 trunks.
Configure Redback Router; build Remedy / Nokia Switch Inventory records so flow will work properly in schema.
Support voice, data circuit / packet switch, X.25, cell / frame relay, ISDN, ATM and LAN / WAN configurations
Troubleshoot and resolve software / hardware problems, including diagnostic remote loopback testing DACS,

2000-2002 Ameritech / SBC permanent employee Network Administration Manager Dearborn, MI
Deploying ADSL infrastructure for Internet Service Providers, managing Asynchronous Digital Subscriber Line Maintenance Installation by virtual location troubleshoot voice, video and data communications providing tier IV support for Local Operation Center. Pre-Service orders, translations on 6500 / 4000 Cisco devices, Alcatel, Avaya, Lucent and Nortel Switches, test and turn-up DSLAM circuits on ALCATEL Workstation Support Central Office-Customer Premise Equipment on Acterna T-BERD 209A T1, T3, DS1, DS3 OC3 Test Set. Provisioned ADSL circuits with carriers and meeting all technical requirements of new infrastructure components. Supported ATandT Global Network according to Engineer specifications to network resources for disaster recovery Test Digital Cross Connects with verifying PVC / PVI configurations: DSLAM implementation: Adtech Tellabs Titan DACS testing and Alcatel 1630 CSU / DSU performance at local loop, diagnosed problems responding to ISPs, 3rd party vendors and end-users requiring technical support on I / D / CLEC IXC issues. Configure DSLAM / DMARC, Redback, Linksys, Fitjutsu Routers, Lucent 532L / Titan 5500 / next gen, Avaya, Norstar, ATM / Frame Relay Switches (CBX 500 / GX 550) and check for dial tone at the Dmarc - Phone Jack, checked network Build facilities for PSTN / P.O.T.S., sync test for continuity and bandwidth verified speeds for service.
Recorded Technician successful pre-test install voice mailbox results and updated Remedy schema work log and status.
REACT 2001 GUI and Web Hosting system from CO - CPE troubleshooting carrier switch communications.

1995-2000 Frank’s Nursery and Crafts, Inc., PC Technician Detroit, MI
Assist architect systems deployed and maintained Windows-based client and server systems coordinate upgrades
End to end management of systems including email, tape library, communications and Networking, security,
Documented problem resolution troubleshooting Install new PC/LAN hardware, software gateways and workstations
Monitor server performance network capacity and security issues Coordinate user administration
Provide support for all infrastructure desktop support MS Window 98 and NT 4 Server, Image Ghost Symantec AS/4000, Exchange/Outlook, anti-virus McAfee Lotus Notes 123 and disaster recovery setting a Novell Tree environment

PROFESSIONAL TRAINING:
2009 CBT Nuggets CCVP, CCNA, CompTIA A+
1997 CNC, Inc. M.C.S.E. 4.0
1992-1993 Detroit College of Business Business Management
1989-1992 Crockett Vocational / Technical Center Visual Communication