Tier 2 NOC Engineer Resume

SUMMARY:

Intensively trained unified communications engineer with two current Cisco Certified Network Associates (CCNA) with concentration in route/switching and collaboration.
Six years of professional experience as a network engineer in both the private and public sector. Installed, configured, and maintained complex networks including VoIP deployments.
Proven management experience while serving as supervising manager of an operations team in a large enterprise office.
Ability to take the initiative without directive and complete a task on my own or within a team environment.

KEY SKILLS:

KNOWLEDGE/SKILLS:

WORK EXPERIENCE:

Confidential

Tier 2 NOC Engineer

Responsibilities:

Responsible for the troubleshooting of platform issues escalated from Tier 1.
Escalated issues to Tier 3 for resolution and changes.
Ensured health of system before and after changes occurred; followed change management best practices
Provide 24/7 365 monitoring of the Hosted Collaboration Solution for Defense ( Confidential - D) platform with technologies such as SolarWinds, Zenoss, Splunk, and Cisco Prime Infrastructure.

Confidential, Raleigh, North Carolina

Unified Communications Engineer

Responsibilities:

Lead Engineer for multiple successful multi-site migrations from Avaya to a Cisco VOIP environment.
Responsible for the configuration of protocols such as VOIP, H.323, SIP, MGCP, SCCP, and SRST.
Responsible for the installation and maintenance of Avaya IP office, IP office Server Edition, and Voicemail Pro.
Provide customer facing troubleshooting support for the mid-Atlantic region including Virginia, South Carolina, and North Carolina.

Confidential, Arizona

Data Network Specialist USMC/Senior Network Engineer

Responsibilities:

Installed, configured, and managed information systems for more than 15 international network deployments with the integration of voice, video and data systems.
Configured and administered Cisco Routers, Switches, EIGRP, DMVPNs, IPsec Tunnels, and VLANs for both classified and unclassified networks.
Providing daily operational support, system administration, and network management for core network infrastructure; evaluated and resolved customer information system issues.