CAREER SUMMARY

A Systems administrator with nine years of professional experience in IT environments. Major strengths in conducting needs assessments, developing technical solutions, and migrating and configuring computer systems. Demonstrated knowledge of Windows platforms, imaging software, and desktop support procedures. A results-oriented team player with outstanding project management, communication, and customer service skills; and a proven track record of effectively engineering systems to save time and resources and meet end-users’ needs.

PROFESSIONAL EXPERIENCE

Confidential.
IT Systems Administrator
Harrisburg, PA 2011-Present

• Desktop, Network, and Systems support for 8 remote offices.
• Working in a primarily Windows Server 2008 environment, experience working with Citrix, and VMWare virtual environment.
• Working to help resolve daily help desk user issues.
• Fix, recommend, upgrade desktop, laptop, printer, cell phone and network hardware (routers, switches).
• Maintain, Troubleshoot and diagnose issues on network and server patch management.
• Assist in Server upgrades, testing and management.
• Maintain, administrate AD user accounts and mail server (POP, IMAP) accounts
• Barracuda spam firewall administration
• Website maintenance
• Documentation of network hardware, and peripherals (printers, pc, laptops, switches, routers)
• Fundamentals of SQL training course at New Horizons
• ACT accounts management
• Exchange 2010 server management newly implemented was running linux based mail server (Zimbra)
• Maintenance of SAN (Netapp)

Confidential
Call center resource specialist 2010-2011
Harrisburg, PA

• Working in a call center environment logging tickets and time.
• Working with technicians to source tickets for Servers, Desktop, Printers, UPS, Network, and Tape Drive issues, making sure technicians complete all objectives in the customer contract.
• Keeping track of client accounts and SLA’s.
• Checking on Field Technicians to make sure they perform the duties and follow all instructions provided by the client.
• Finding Field Technicians to complete work necessary to meet SLA

Confidential 2008-Present
Philadelphia, PA

• I buy and renovate houses for sale working with the city and contractors.
• Manage contractors on a daily basis to meet goals and deadlines.
• Review and analyze housing market to better understand the trend in market value.

IT Specialist /Network Administrator
Confidential., Philadelphia, PA 2008-2008

• Team lead in building new network architecture migrating from Linux environment to Windows 2008 server and Windows 2003 server in a mixed environment.
• Installed and configured users in a new domain in Active Directory providing security and administration.
• Team lead in Installing and Implemented email system from a strictly POP server environment to migrating mail accounts to an Exchange 2007 server.
• Installed and configured Barracuda Spam Firewall.
• Installed and configured Sonicwall firewall implementing MPLS to offsite location in NYC.
• Managed VPN accounts using Sonicwall firewall.
• Team Leader in managing barcode scanners using Airclic software to manage data flow of inventory of sales and production.
• Desktop support to users regarding various software like Office 2000, 2003, and 2007, and platforms ranging from Windows 2000, XP, and Vista.
• Configured and maintained Cisco router in an office environment.
• Installed Sharepoint Server on a Windows 2008 server.

Systems Engineer/Help Desk Engineer 
Confidential., Philadelphia, PA 2006-2008

• Maintained archive of backup solutions using Data Guardian software.
• Generated production operation reports in SAP and converting them to excel spreadsheets for departmental review and analysis.
• Documented system maintenance procedures of various patches and changes applied to servers to monitor activity.
• Maintenance of all cisco devices for patches and updates.
• Troubleshoot handheld devices and barcode scanners to ensure sync capability from remote locations.
• Imaged and configured desktop workstations using Symantec Ghost for end-user distribution.
• Resolved remote desktop and notebook PCs, peripherals, routers, and various software systems problems reported through help desk to restore end user operations.

Network Administrator
Confidential, Philadelphia, PA 2000 - 2006

• Utilized Symantec Ghost to create images to complete a Windows 2000 upgrade from different platforms within budget and project plan.
• Configured and installed Wireless Local Area Network (802.11bWLAN) to provide aircraft technicians mobile network access throughout US Coast Guard hangar.
• Troubleshot desktop support for users within the company and also remote users for VPN support and any software and hardware needs.
• Implemented setup of WAN in new building facility to accommodate 50 plus users in a new office space environment.
• Migration and configuration of Symantec NAV Corporate 7.5 to Mcafee Virus Protection on all workstations and servers in corporate environment.
• Migration and configuration from Enteresys switches to Cisco.
• Migration and configuration from Symantec Enterprise Firewall7.0 to Pix firewall.
• Migration from Lotus Notes4.6 and R5 and then later to Exchange 2000.
• Migration using DHCP, TCP/IP rollover clients to new addressing scheme for growing environment.
• PBX phone tracing and cross-connecting phone jacks to set up new clients in new building and also using Altigen software(PBX) to manage extensions.
• Planned, implemented, and configured appropriate disaster recovery measures for corporate environment using ARCserve 2000 and then migrated to Veritas Backup Exec 10.
• Provide Assistance between departments with recommendations and upgrades needed to better serve the growing aspect of technology.
• Responsible for the purchase and configuration of servers, workstations, printers, laptops and computer peripherals.
• Using frame relay to connect to SAP server in Italy to enable real time exchange of information.
• Using Windows Active Directory, DHCP, TCP/IP, and WINS to manage a 250+user LAN/WAN.

TRAINING AND PROFESSIONAL DEVELOPMENT

Certificate of Completion, Network Engineering
MCP Windows NT 4.0 server