CARRER OBJECTIVE:

Looking forward to a MS Systems Administrator role where I can effectively utilize my expertise and experience to address technology risks, migration challenges, business changes, and opportunities in the organization to make successful contribution.

SUMMARY:

• IT Administrative Professional with over 13 years of experience in implementation, migration, project, and BAU support for Confidential Core Infrastructure Solutions both on - premise and Azure cloud. Comprehensive technical expertise in Exchange, Office365, Active Directory, PowerShell scripting, and Confidential .
• Led a project moving 25k mailbox users to Office365 from on-premise Exchange 2010 in record time with multi-stage approach.
• Established WAN, LAN with 2k end points for a new branch.
• Managed KEDB, KB for L2 team to reduce ticket churn. Led the knowledge management portal development with close to 500 documents for supporting 40 different type categories.

TECHNICAL SKILLS:

• Azure Administration
• Office 365 Administration
• Exchange 2016, 2013, 2010, 2003
• Confidential Active Directory 2012, 2008, 2003
• Confidential Configuration
• PowerShell Scripting
• Windows Administration
• End-user computing device administration
• ITSM Tools - Remedy

PROFESSIONAL EXPERIENCE:

Azure Administrator

Confidential

Responsibilities:

• Migration, Azure Load balancing, Networks, Backups, App Services, Security Center IaaS and PaaS.

Office 365 Administrator

Confidential

Responsibilities:

• Have used Exchange admin center for managing mailboxes, anti-spam policies for businesses.
• Extensively used PowerShell scripts for various administrative activities.
• Used e-Discovery for restoring user mail boxes.
• License management for O365.
• Experienced in user mail box properties such as legal hold, online archive.
• Responsible for liaison with Confidential for corporate support.

Exchange Administrator

Confidential

Responsibilities:

• Installation, configuration, and troubleshooting of DAG, CAS array, and Transport rules.
• Administration and troubleshooting - mail flow, NDR, SPAM, Confidential, and Dirsync.
• Extensively used PowerShell scripts for various administrative activities.
• Management and support of Recipient, RBAC, and ECP.
• Windows Patching and exchange server pathing.
• Migration of user mailboxesto Office365 from on-premise and assigning license to users.

AD Administrator

Confidential

Responsibilities:

• Administration and troubleshooting of Recipient Management
• Administration of FSMO roles

Windows Administrator

Confidential

Responsibilities:

• Installation, configuration, and troubleshooting of Domain Controllers, DNS, Group Policy, DHCP, TS, WDS, RRAS, Disk Quotas, DFS, VPN, and Ou
• Responsible for backup and restore policies definition and implementation against servers, databases, critical data, and file servers
• Responsible evaluation and installation of serverupgrades, patches, and hot fixes

Desktop Administrator

Confidential

Responsibilities:

• Responsible for end-user computing and other devices preparation, configuration, backup, connectivity.
• Responsible for end-user computing devices troubleshooting for their network, hardware, and software issues.
• Multiple vendor/business partner management that includes evaluation, selection.
• Recommendation of suitable infra components, e.g. LAN/WAN devices, PCs, Laptops, Software

Confidential, Chicago

Azure Administrator/Office 365 Administrator/MS Exchange Server Admin

Environment: Azure, Azure AD Connect, Active Sync, Confidential, Exchange 2013, Office 365, PowerShell cmdlets, Cisco iron port

Responsibilities:

• Migrated the on-premises workloads to Azure cloud based on the requirement.
• Design and deploy Azure Backup and other Confidential backup solutions for Azure
• Strong design and live migration experience from on-premises to Azure IaaS & PaaS
• Azure network experience, VPN and Express route, Azure DNS, Traffic Manager, and Load Balancers.
• Responsible for systems and application performance monitoring.
• Strong Proficiency in all the services offered by Confidential Azure including IaaS, PaaS and SaaS.
• Implementation experience on AD B2C Custom UI and Custom Attributes, Role based access(RBAC) and AD Groups.
• To ensure the availability, performance, scalability and security of production systems.
• Build of new environments for development and test in Azure.
• Responsible for managing network storage in Azure.
• Successfully migrated 25k user mailboxes to office365 from Exchange 2013 to create a hybrid deployment. Used Azure AD Connect for directory synchronization and federation with Confidential 3.0.
• Developed PowerShell Scripts to automate processes and tasks.
• Maintained system documentation logs and assisting in troubleshooting and diagnosis of system problems.
• Monitor, Administer, Troubleshoot and provide L1/L2/L3-Server Level of support for Email infrastructure hosted on Confidential Exchange Server 2010,2013, and O365 for a user base spread across multiple environments and time zones.
• Troubleshoot and administer the exchange server health, mail flow, exchange active sync, queue viewer, message tracking, auto discover.
• Conducted Exchange server 2013 datacenter fail over test.
• Provided support and maintenance of DAG, transport rules, and on-prem user mail box issues.
• Cisco Iron port support fail over test, block listing, white listing and Mail flow logs.
• Responsible for Incident Management i.e. troubleshooting and leading critical or urgent issues on email and mobility infrastructure and driving them to resolution as per the agreed SLAs with customer.
• Available 24/7 to perform on call/stand-by duty and to perform scheduled changes.
• Attended SRT for high severity incidents (Sev1/2). Providing Root Cause Analysis and defining Action items accordingly.
• Attended Daily Service Review (DSR), Change management meeting etc. conducted trainings on outlook and mail environment to Local IT.
• Coordinated with AD team, backup team, network team to resolve problems related to Exchange Issues.

Confidential

Exchange Administrator

Environment: Exchange 2010, 2003, AD, PowerShell scripts, OU, Security Groups and Distribution Groups, Remote Connectivity Analyzer.

Responsibilities:

• Responsible for Exchange 2010, 2003, Windows server 2008, 2003 ADadministration and maintenance in multi-site environment.
• Managed recipient management, RBAC and EMC.
• Managed Configuration and Troubleshooting of Confidential Exchange Server 2010 with Mailbox server role, Hub Transport Server role, Client Access Server roles.
• Managed DAG, CAS Array and transport rules.
• Managed messaging environment with Exchange Server 2010. Outlook Web App (OWA) access issue, active sync, Outlook, and outlook anywhere.
• Mail quota, delegation, and individual mail restore according to IT policies.
• Performance tuning and optimization of Exchange Server for maximum performance.
• Ensuring highest availability of mail servers by checking performance monitor logs, Event viewer reporting and taking corrective measures and troubleshooting the problem.
• Troubleshooting & Administration of Mail Routing / Mail Flow and Monitoring Queues on Exchange Server, configured alerts and performing Offline Defrag on databases.
• Monitor system backup operations, alerts and thresholds and co-coordinated with local administrators for resolving the issue.
• Public Folder creation, replication and rights management and Exchange power shell.
• Management and Support of Windows 2003 Server and Exchange server 2003 infrastructure.
• Management and Support of ADS, DHCP, DNS, TS, Remote Desktop mgmt, Disk Quotas, and DFS.
• Management and support of Up time of the IT infrastructure including Servers and Network.
• Management and support of an Active Directory site, replication schedules, site links and boundaries, used ADUC to create and manage computer, user and group accounts in an Active Directory environment.
• Monitor the Mail Server for health. - Disk space, CPU, RAM, Queues, and Backup.
• Vendor management.
• Responsible for the Server AMC - Coordinate with the vender for replacement/ hard ware related problems. exchange-2010-datacenter-failover-and-disaster-recovery/with the central NOC for WAN related problems and ensuring smooth availability of the same.
• Maintaining and Auditing computer assets.
• Ensuring closure of all location related problems by coordinating with the local Wipro FME or any other third party when required.
• Troubleshoot and resolve Anti-Virus issues.
• Basic Legacy applications support (SYMCO, SOMS, MIS and SAP).
• Set up workstations and laptops for new employees, configuration of Outlook, network connectivity, installation of soft wares.

Confidential

Exchange Administrator/Windows Administrator

Environment: Windows 2003/2000, Exchange 2003, 2000, AD, OU, Security Groups and Distribution Groups, McAfee

Responsibilities:

• Installation, configuration and Administration of Windows 2003/2002 Server.
• Management and Support of ADS, DHCP and DNS.
• Management and Support of Sites and Replication between them.
• Management and Support of Exchange 2000/2003 Servers.
• Configuring group policies for all types of users to access resources on the servers or across the network.
• Performance monitoring and implementation of RAID’s on servers for fault tolerance and redundancy.
• Installing and configuring (Adding workstations to Domain, outlook, IE and installation of Development soft wares, giving suitable privileges to users on workstations) of workstations according to user requirements.
• Maintaining McAfee enterprise antivirus (ePo) systems to make network free from any types of virus attacks.
• Management and support of backup and restore using backup software.
• Management and support of dfs, disk quotas, home folders, and terminal services.
• Password policies and Account lockout policies.
• Trouble shooting user problems related to Network, hardware and software.

Confidential

Windows Administrator/Desktop Engineer

Environment: Windows/2003/2000, Exchange 2003, 2000, AD, OU, Backup

Responsibilities:

• Maintain Windows 2000 Servers, Active Directory servers, DNS, and DHCP.
• Backing up & restore data through Windows native tool into 24GB DATs.
• Administrating User, Group and OU accounts.
• Installing & configuring the network printers.
• Maintain LAN with Cisco Switches (Catalyst 2950 series).
• Maintaining backups and providing solutions for OS problems.
• Providing Internet solutions as per user requirements.
• Installation and troubleshooting of Windows XP/2000/NT Desktops and Applications.
• Complete PC/Helpdesk Support for LAN/WAN, Printers and Scanners.
• Troubleshooting PC hardware issues.
• Troubleshooting Internet Explorer and Web applications issues.
• Setup and configured hardware and software inventory.

Confidential

Systems Engineer

Environment: Windows 2000 server, Exchange 2000, Windows NT, and windows 2000 professional

Responsibilities:

• Installation and Roll out services of new desktops, and laptops.
• Hardware fault diagnosis, and isolation of desktops / laptops. First level of support on desktop / laptops under warranty / AMC with third party vendor & vendor coordination for L2/L3 & Spares support.
• Installation and OS Support - Repair / Re-Installation or fresh Installation.
• Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE,other Business Critical Applications.
• Configure / troubleshoot network connectivity of desktops, laptops, and network printers.
• Installation, configuration of peripherals e.g. printers, scanners etc.
• Troubleshooting, and resolution of first level printer problems (e.g. paper jam, alignment, configuration setting, driver related problemetc.), vendor coordination for L2/L3 for Spares support.