Cisco VoIP Consultant Resume

SUMMARY:

Provide Call Manager, Unity, Instant Messaging - Presence and CUCX Tier-1 and Tier-2 Support.
Manage and perform the installation and configuration of Cisco VoIP infrastructures, including voice gateways, Layer3 switches, Cisco firewalls, Cisco Unity Voicemail, and 7900 series IP phones. Integrate CUCM with other Cisco and third party servers.
Maintain and troubleshoot VoIP networks as well as provide admin and user end training

TECHNICAL SKILLS:

Proficient in Arabic, Spanish, and French, Cisco Call Manager, Cisco Technologies, Cisco VoIP, IP, LAN-WAN, Software Installation, WAN, Troubleshooting, Router Configuration, Switches, Routing Protocols, CCNA, QoS, Routing, Network Engineering, DHCP

PROFESSIONAL EXPERIENCE:

Confidential

Cisco VoIP Consultant

Responsibilities:

Phones BAT files
Users BAT files
Phones and users association
Upload/Download and Import/Export files ( Confidential, TAR… )
VALCOM and INFORMACAST PAGING Migration

Confidential

VoIP Tech, Raleigh, North Carolina

Responsibilities:

Adding Phones to CUCM
Creating Phone and User accounts
Configuring Services & Features; Pickup Groups, Extension Mobility, Soft Key & Phone
Button Template Configuration & Assignment
Call Routing
Route Group, Route List, Route Pattern Configuration
Partition Configuration
Calling Search Space Configuration
User Management
End User Configuration
Voicemail Account Creation
Adding users to CUC
Creation & Configuration voicemail accounts
Creating & Configuring Call Trees / Call Handlers
CUCDM (Cisco Host Collaboration Solution)
ARUBA Wireless
Cisco Telepresence.

Confidential

Cisco VoIP Technician, Washington, DC

Responsibilities:

Install CUCM Version 8.6 on VMware
Install CUC Version 8.x on VMware
Configure DATA VLAN, VOICE VLAN and TRUNK on Layer 3 Switch
Configure DHCP on Cisco Router
Download Cisco IP Phones firmware to FTP Server
Phone Registration with CUCM
Configure Phone Features
MACDs
CUC Integration with CUCM
Create Users, Mailbox, System call handler in CUC
Synchronize CUCM with Microsoft Directory.

Confidential

Cisco Voip Consultant, Orlando, Florida

Responsibilities:

Provide CUCM and CUC Tier-1 and Tier-2 Support.
MACD end-users, devices and profiles in CUCM and CUC.
Update database when assign/unassigned DID
Add and Delete agents from Data Center
Perform all tasks following the documentations provided by customers and maintain Service Level Agreements
Use of SNC ticketing system
Use of Outlook and Jabber for all communications

Confidential

Cisco VoIP Technician, North Carolina

Responsibilities:

Deploy Cisco 9900 series IP Phones and Headsets.
Conduct all tasks mentioned in the documents and verify the proper functioning of the Phones and Headphones.
Configure DNS and verify its correspondent IP address
Troubleshoot phones and resolve Confidential issues related to patch panel connectivity.
Verify 911 Emergency calls
Perform tasks directed by senior engineers to run Confidential .

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