Professional Experience

06/2010 to 08/2010
Confidential Portland, OR
IT -Systems Specialist

• Responsible for over 100 public school facilities IT Systems.
• First part of project consisted of updating all Windows, Linux, and Mac machines to current up to date user software.
• Patched and updated all machines operating systems for any potential security flaws
• Implemented new Active Directory system in which every machine and user will have credentials to log onto the Metropolitan wide network.

05/2010 to 05/2010
Confidential Dallas, OR
IT -Systems Specialist

• Responsible for replacing Routers, Wireless AP, and Modems for multiple rehabilitation centers in both towns.
• Arrived at sites documented the current topology and equipment each facility had.
• Communicated with staff to make sure all users were done using network, and communicated with management to let them know the new devices I was replacing and where they were going to be put.
• Provided essential documentation to both parties and left clients with contact information in case of any network issues they may have run into.

04/2010 to 05/2010
Confidential McMinnville, OR
331 NE Baker Street
IT -Systems Specialist

• Responsible for maintaining In house servers and virtual machines
• Responsible for business clients & commercial client servers and workstations
• Keep constant documentation on all systems up to date and accurate
• Provided remote support, and backup as well as disaster recovery on all clients
• Sold and repaired Macs as well as PC’s

08/2008 to 03/2010
Confidential, MA
Owner of This Computer Side Business

• Responsible for small business and residential clients
• Provided an array of services to clients such as: Website building and hosting, network setup and security, custom built computers, virus removal and system optimization, product consulting and ordering, and remote assistance and repair.
• Maintained all transactions, customer information, and jobs with Quickbooks.
• Provided 24-hour support and never had a job I couldn’t do for a client.

11/2009 to 11/2009
Confidential VOIP Installation Tech to Contract Job

• Responsible for replacing all phones at all branches.
• Installed new Network Switches and Routers to accomadate the Phone System
• Installed a couple different PBX Systems from Cisco, Shoretel, and 3Com
• Instructed branch managers how to use the systems so they could show their employees also how to use them

06/2009 to 08/2009
Confidential, MA
325 Paramount Drive
Deployment Specialist-Help Desk and Desktop Support

• Responsible for Inventorying and deploying new laptop and desktop systems for a cooperate campus consisting of around 3,000 users
• Used various tools such as SCCM client and USMT to consistently transfer large amounts of user data from many machines
• Utilized a Citrix database tool to control and create user credentials and permissions
• Provided thorough documentation for records as well as user Q+A

01/2008 to 05/2009
Confidential, MA
Senior PC Technician

• Responsible for direct IT support to all business accounts and users. This was via remote connection, or on-site service calls
• Responsible for all in house repairs consisting of: Virus removal, Advanced circuit board soldering, hardware repair and replacement, software installs and troubleshooting
• Was only Tech who could thoroughly work on MAC’s, from hardware repair to software configuration and networking
• Ran many different networking projects: Network securing, Wireless networking, Cabling, Active directory, Microsoft exchange, SCCM, USMT Manual, Routers, firewalls, and Virtual Private Networks
• Responsible for all equipment inventory tracking and purchasing
• Was the sale Representative for the company selling products such as: custom servers, desktops and laptops, remote monitoring and managed services, remote backup, software suites and packages, and customized business contracts
• Implemented and managed a variety of technologies including:
• On-Site and Off-Site backup Solutions
• Remote Monitoring services on business systems
• Troubleshot and Fixed multitude of problems via remote support programs such as: VNC, Log Me in products, VPN’s, and Microsoft Remote Desktop
• Designed Managed and Executed Projects consisting of : Network Design, Factory Automation, Server Installation and Configuration, Accounting Software systems, Engineering software and systems, and Virtual Private Networks
• Documented businesses IT infrastructure including : creating inventory assessments that consisted of network topology maps, individual workstation data sheets, credentials of employees and passwords sheets, employee security procedures
• Developed procedures for each service offered by the company to ensure that each residential and business customer got the complete and consistent service that they required

10/2006 to 01/2008
ConfidentialWareham, MA
Computer Technician

• Served over 1500 corporate, private, and public clients for IT remote and desktop support.
• Performed a variety of duties including:
• Hardware repair, installation, replacing, ordering, and diagnostics, Advanced circuit board soldering
• Software installation, programming, maintenance, ordering, and sales.
• Network installation, implementation, repair, replacement, and consultation. Security issue addressing with firewalls, routers, switches and hubs wireless and wired.
• Server installation, implementation, maintenance, and monitoring. Environments generally dealt with consisted of workstations, remote clients, printers, domains, workgroups, exchange, Microsoft Windows 2000/2003 server and intranets.

Education

2010to2011
Microsoft Elevate America
Currently enrolled in Microsoft Elevate America online education program.
This Program awards MCSE and MCSA certificates.
The Microsoft program also allows me to study Windows 7, Windows Server 2008R2
And many more Microsoft products.

2006 to 2007
Started the Information Technology: Network Security program.
Completed courses in : Oracle database design, Unix and Linux Shell Programming, Network +, and Security +
Taught by an excellent teacher that was Sun systems certified and who retired from AT&T’s Bell Laboratory Research and Development division.

2004 to 2005
Started the Information Technology : Networking program
Completed courses in : Accounting, Microeconomics, English, Oral Communications, MS Database Administration and Creation, A+ prep

1999 to 2003
Received a Two Year certification in Electronics and a Two Year certification in Information Technology.
Completed training in the following: Cisco CCNA certification prep, MS Access, Flash, Photoshop, Windows 2000/XP, Windows 2000/2003 Server, Visual Basic, A+, Network +, C.A.D.
Graduated with High Honors