Summary

I have worked in technical administration, technical support, customer service or leadership roles for ten years. During this period, I climbed the ranks of a highly-modern, lightning-paced, large-scale, multi-OS supercomputing environment in Area B of Wright-Patterson Air Force Base (WPAFB). This installation is known as the "Air Force Research Laboratory DoD Supercomputing Resource Center" (AFRL DSRC). The AFRL DSRC environment is home to the #19 supercomputer on the June 2011 Top500 Supercomputer List: Cray Inc.\'s XE6 "Raptor".

I enjoy excelling in the IT industry by working smart, building wisdom and having fun.

Specialties

10GbE, Access, Alfresco Share, Amanda, Apple HW, Appro HPC, Audacity, bash, CentOS, Clonezilla, CUPS, Cray HPC, DD-WRT, Dell HW, DokuWiki, DRBD, eHealth, Excel, Fedora, Firefox, Gentoo, GIMP, git, Google Apps Domains, HP HW, HTML, InfiniBand, Inkscape, iptables, ITILv3, Kerberos, Kickstart, KVM, LibreOffice, Linux, MacOS, MediaWiki, Nagios, Net-SNMP, NFS, Nmap, OFED, OpenLDAP (w/TLS), OpenSSH, Oracle HW, Outlook, OTRS, PanFS, PBS Pro, PhpLDAPAdmin, PhpMyAdmin, PowerPoint, Python, QEMU, RAID, regex, RHEL, Rocks Cluster, SAN (iSCSI, FC), Scientific Linux, SGI HPC, SharePoint, SiCortex HPC, SketchUp, SLES, SNMPv3, Solaris, Spectrum, Sun Freeware, Sun HW, SuperMicro HW, SUSE, SVG, svn, SystemEdge, tomcat, Ubuntu, vim, VirtualBox, Visio, Visual Basic, VMware, WebDAV, Windows, Word, ZFS

Certifications

CompTIA Security+
CompTIA License COMP,December 2008

ITIL v3 Foundation
Loyalist Certification Services License Candidate 916982 / Certification May 2011

National Agency Check
USA DoD March 2005

Experience

Systems Administrator
Confidential
August 2011 - Present (6 months)

Achievements:

• Identified, evaluated, deployed and managed the following: OpenSSL-based Root Certificate Authority server (Root CA), OTRS (ticketing and ITILv3 compliant service management service), CUPS (network printing service), Nagios (network and host monitoring service), Amanda (system backups service), TLS-encrypted OpenLDAP (directory service), PhpLDAPadmin, Alfresco Share (collaboration service), Scientific Linux 6 (chose this as the default OS for the server room), Clonezilla (local system backup/imaging)
• Oversaw and mentored the Web Support Team, as well as interviewed, hired, supervised and trained one Jr. Systems Administrator
• Forged a new IT inventory process, utilizing OTRS 3 with the ITSM module
• Administered various flavors of Linux, MacOS, Windows
• Managed a Google Apps for Education domain of ~100 users
• Authored original Python code in support of a large research project
• Attended Ohio LinuxFest 2011 in Columbus, including Build a Open Source Cloud Day
• Managed a large Tomcat/Apache environment, Subversion (SVN) repository, Drupal 7 install, Windows File Server, Hadoop cluster, MediaWiki installation and others

Responsibilities:

• Contribute to the ongoing team effort at the Ohio Center of Excellence @ the Kno.e.sis Center
• Perform Systems Administrator, Database Administrator, Account Maintenance, Systems Integrator, Network Administrator, Web Support, Service Desk Manager, Enterprise Storage Specialist and Systems Hardware Engineer roles in support of the Kno.e.sis computing environment (twenty-some node Ubuntu Hadoop cluster, approximately twelve Linux servers, one Windows Server 2003 server, twenty-some laptops, forty or more workstations (mixed operating systems and uses)
• Oversee projects and teams as assigned
• Create scripts and small programs, as needed
• Stand up and maintain a web-based systems, such as Drupal 7, and PhpMyAdmin
• Advise management and student projects on their use of technology

Systems Administrator
Confidential
June 2008 - August 2011 (3 years 1 month)

Achievements:

• Played a primary technical role in standing up one of six identical, geographically separated, state-of-the-art Linux clusters
• Earned an award for exceptional contributions to the enterprise
• Granted the highest possible rating, a five of five, on my most recent annual assessment
• Received various merit raises, bonuses, and incentives for my work
• Completed a three-week rotational assignment to a remote site, assisting with preparations for a very serious annual security audit
• Administered various flavors of Linux, MacOS, Solaris, Windows

Responsibilities:

• Contribute to the ongoing team effort of maintaining the Department of Defense High Performance Modernization Program's / Air Force Research Laboratory DoD Supercomputing Research Center's (DoD HPCMP's / AFRL DSRC's) systems, assuring customer expectation
• Perform primary 24/7 Systems Administrator and 24/7 System Hardware Engineer roles on a ninety-some node Red Hat Enterprise Linux 5 High Performance Computing (HPC) cluster and over a hundred workstations and servers (mixed operating systems and uses)
• Perform primary 24/7 Systems Administrator role on two global Solaris 10 zones and six Solaris 10 non-global zones, using CAM and ZFS for storage.
• Create shell scripts and small programs, as needed
• Perform Chief Editor and Secondary Web Administrator roles on an enterprise-wide all-inclusive wiki
• Stand up and maintain a web-based systems monitoring system to monitor the enterprise, in depth, using SNMPv3
• Participate in a wide variety of projects and system deployments, performing roles by own initiative or as requested

Service Center Technician
Confidential
June 2006 - June 2008 (2 years 1 month)

Achievements:

• Contribute to the ongoing team effort of maintaining the DoD HPCMP's / AFRL DSRC's systems, assuring optimum computing performance and fulfilling customer expectation
• Supported the standup of the Consolidated Customer Assistance Center (CCAC)
• Led a multi-site cross-functional software development, as Project Manager

Responsibilities:

• Provide first-tier technical assistance in various areas, including high performance computing (HPC) environment, password questions and resets, user job status, system scheduling and queuing, UNIX and its variants, software support, software availability and archive file migration
• Perform service ticket generation, assigning them to the appropriate service support group and service technicians to resolve users\' questions, concerns and technical issues
• Monitor service request status, ensuring timely response and resolution
• Improve the service center's efficiency, via UNIX shell scripting
• Administer and troubleshoot installations of IBM's Lotus Notes software
• Develop and deploy customer questionnaires and surveys, on behalf of the DoD HPCMP / AFRL DSRC, using Apian's Survey Pro software
• Author and edit various reports, documentation and procedures
• Perform other duties and participate in special projects, as assigned

Computer Operator
Confidential
June 2005 - June 2006 (1 year 1 month)

Achievements:

• Worked with cutting-edge, world-class, multi-million-dollar computer systems
• Earned a SECRET-level clearance, via a National Agency Check (NAC)
• Assisted management with problem solving and process improvement

Responsibilities:

• Monitor the DoD HPCMP's / AFRL DSRC's high-performance distributed/clustered computer and network systems continuously, ensuring and enabling availability and peak functionality
• Diagnose hardware and software problems, while simultaneously taking corrective actions
• Communicate applicable problem status, for HPC systems, servers, network devices, processing facilities and computer room environment variables, to the appropriate personnel
• Perform general activities, including hourly equipment checks, file backups, logging activity, updating operational procedures, basic tape library maintenance, and regular building security audits
• Provide after-hours user support by answering system status questions, submitting service tickets, and contacting administrators
• Perform other duties and participate in special projects, as assigned

Group Leader
Confidential
February 2004 - March 2005 (1 year 2 months)

Achievements:

• Led a diverse and high profile area in a corporate environment
• Awarded for "Outstanding Performance" during 2004
• Received various merit raises, bonuses, and incentives for my work
• Awarded National City Corporation's highest honors, the 2004 Excel Award, and a portion of NCC stock, for Efficiencies Improvement, as part of the Tax Department

Responsibilities:

• Lead a group of Recovery Specialists, Reporting Specialists, Refund Processors, and Mail Processors
• Administer and reconcile a high-traffic corporate recovery account
• Take a proactive stance on vendor relations
• Coach other areas and their staff on the use of our proprietary querying tools and systems
• Consult staff and management on Microsoft Windows and Office solutions
• Deploy various projects, as requested by management
• Build and maintain databases to assist with claim recovery, reporting, refunds, mail, and data retention

Reporting Specialist
Confidential
January 2003 - February 2004 (1 year 2 months)

Achievements:

• Became active in numerous process improvements
• Earned the luxury of having an independent, yet involved position
• Realized my natural ability to frequently wear many professional hats

Responsibilities:

• Produce a collection of executive level reports on a monthly basis
• Plan process improvements that can, at times, be highly complex and demanding
• Program in Visual Basic, when required
• Administer a database used to store legal description tracking data
• Perform general accounting and reporting tasks everyday
• Assist management in the selection of electronic equipment and implementation
• Absorb and master new or modified duties, as needed

Education

• General Educational Development
• Bachelors of Science in Computer Engineering, intending

Honors and Awards

Confidential. Excel Award, 2004