OBJECTIVE/PROFILE

To obtain a challenging position as a Systems Administrator /Computer Techwith your company, I am a technology heavyweight with the ability, desire, knowledge, skills and experience to support systems for a variety of business needs with over ten years of current hands-on experience who has a proven track record of success in implementing, managing, mentoring, being proactive, multi-tasking,troubleshooting and resolving complex incidents quickly with minimum or know loss of production time, within following company's standard guidelines and policies.I'm passionate about high performance IT and providing the highest level of customer service and security throughout.
My abilities in the IT Technology field are broad and not limited to the following:

WORK HISTORY

January 2012 to Present
Consultant / Contractor, Orlando. Fl

• Currently providing IT computer services to local small business, such as problem solving computer issues and resolving remote client issues with hardware and software support when needed.

August 2007 to January 2012
Systems Administrator / Analyst - Confidential, Orlando. Fl

• Designs, installs, configure, monitors, supports and applies needed updates to software and hardware (both virtual and physical environments) while being responsible for maintaining of day-to-day support, activities and security of servers (30+), client workstations (500+) and associated peripherals(such as: printers, copiers, phones, wireless, etc.).
• Install, configuring, managing and supporting all Microsoft Windows Servers 2003/2008r2,Microsoft Windows XP/7 clients, (migrations of XP to 7), Cisco VPN, Citrix clients, backups, networking and operating systems technologies local and remotely.
• Windows Security support of software and hardware utilizing full-disk encryption. Maintain and implement windows security measures to protect company assets such as AV equipment, pooled laptops and associated peripherals, etc.
• Experienced inmanaging, supporting and utilizing Active Directory administration tools for(600+) user's,such as creating, modifying and supporting user's login accounts, resetting passwords, locking and unlocking accounts, profiles, global group management, permissions and privileges of objects, windows security permissions, computers management, policies and network share rights, Login Scripts and GPO's.
• Preforms proactive daily system monitoring reports, generates, collects, monitors and reviews integrity and availability of all hardware, server resources, key processes, review applications logs and event logs.
• Ability to multi-task and work independently on own or as part of a team, work very well in stressed times.
• Ability to communicate clearly with peers, management and vendors to provide help desk support of 1st, 2nd and 3rd Tier/level end user troubleshooting support, also with on-call support 24x7x365 to servers and desktop/laptops clients throughout company.
• Review, recommends, create scripts, schedules and implement required system software deployments, patching, upgrades, hot fixes, OS security patching and firmware updates to all servers and desktop/laptops statewide utilizing Prism Console and Landesk deployment software's.

Confidential, con't

• Maintain and monitor daily backups, recovery and disaster recovery activities that aligned with business continuity utilizing the latest version of VERITAS / Symantec Backup Exec and DPM.
• Designed, configured and supported file systems capacity on SAN and utilizing DFS replication between multiple servers for improved data access and availability; redundancy with using a logical namespace.
• Monitor and resolve incidents that are reported on day-to-day Help Desk tickets (using Frontrange ITSM Help Desk software).Also supporting peers and clients across company (8000+) in troubleshooting and resolvingincidents utilizing Remote Desktop Connection, Dameware Mini remote, LandDesk and LogMeIn.
• Proficient and very knowledgeable in using all MS Office products (Word, Excel, Outlook, etc.) and able to comprehend many client dependent and enterprise software's and others quickly.
• Process Improvement - taking on additional tasks, multi-tasking in researching, investigating, evaluating, follow upon, create and to improve processes and documentation in best interests of department.
• Ability to design, install, configure, fabricate, troubleshoot and monitor new and existing network expansions from cabling, hardware, wireless connections to internet connection.
• Create, document, develop tools and procedure on daily operations and maintain inventory of new and existing company assets utilizing ECM/SCM software to record software, hardware and license information.

March 1994 to August 2007
Systems Analysts / Computer Technician, Confidential, Orlando, Fl

• Install, configure, deploy, maintained (50+) users and updated/installed new servers and desktops
• Maintain production CAD workstations (Microstation/Geopak/AutoCAD) and plotting software
• Train desktop users on MS Office applications, Lotus Notes Email, telephone systems
• Windows XP/2000/NT compatible desktops and laptop computers software and hardware
• Troubleshoot and resolve incidents with MS Office products and CAD softwares
• Maintain nightly,full backups and restores of data utilizing VERITAS / Symantec BackupExec software
• Deploy software, updates, security patches to all client workstations
• Ability to design, install, configure, fabricate, troubleshoot and monitor new and existing network expansions from cabling, hardware, wireless connections to internet connection.
• Troubleshooting and fixing incidents of peers and clients locally and remotely.
• Responsible for supporting all facets server administration of user's login accounts, profiles, passwords, security permissions, policies and network share rights utilizing Active Directory.

June 1990 to February 1994
System Manager / Scanning Manager, Confidential, Orlando, Fl

EDUCATION

• Microsoft Certified Systems Engineer (MCSE)
• Microsoft Certified IT Professional certification (MCITP 2008) - Currently in process taking classes to update
• Associate Degree in Computers and Computer Mechanical design
• Associate Degree in Computer Operations and Data Entry

OTHER

• Able to acquire security clearance if needed.
• Have clean background and driving record.
• Permanent U.S. Citizen.