QUALIFICATIONS

A results-driven IT professional with extensive experience in the engineering, administration, and support of information systems and software quality assurance. In-depth expertise in the implementation, analysis, optimization, troubleshooting and documentation of LAN/WAN network systems. Strong "hands on" technical knowledge with CCNA, CCENT, MCP, and Network+ certifications as well as an active Top Secret/SCI security clearance. Proven ability to diagnose complex problems and deliver effective solutions.

Core Competencies:

• New & Emerging Technologies
• Testing & Troubleshooting
• Systems Integration / Migration
• Network Upgrade / Optimization
• Windows & Linux Support
• User Training & Support Tools
• Network Encryption & Security
• System & Application Administration
• Business Process Optimization
• Supporting Network Connectivity Issues
• Programming Logic & Development
• Systems Integration / Migration

Technology Summary:

Microsoft Office Suite, Symantec Antivirus, Laplink Gold, LogMeIn, Skype, NOD32 Antivirus, MAGIC Issue Tracker, JIRA Issue Tracker, Remedy Issue Tracker, Visual Studio 2005, Nortel VPN Client, Adobe Photoshop, Filezilla FTP Client, Symantec Ghost, VMware ESXi, Server, & Workstation, Virtual Box, Cisco Call Manager, What's Up Gold Network Monitor, Linux Ubuntu, UNIX Solaris 9, Windows 2K/XP/Vista, Windows Server 2003, Apache/Tomcat, CPanel Web Tools, Joomla CMS

Programming:

CSS /HTML/XHTML, PHP, XML/XSL, VB.NET 2005, VBScript, Visual C++, Auto-It

Database:

MySQL, SQL Server 2005, Access 2003/2007

Network:

Cisco Routers, Cisco Switches, Firewalls, Adtran SOHO Routers, Netopia SOHO Routers, Netgear SOHO Routers, Taclane Encryption Devices, KIV-7 & KIV-19, DNS, DHCP, SMTP, FTP, RIPv2, OSPF, EIGRP, IPSec, VPN

PROFESSIONAL EXPERIENCE

Confidential,Fort Bragg, NC
Senior Network Technician (Oct 2009 to Present)

Functioned as a member of a networking team which supports over 200 remote sites utilizing Cisco hardware (Routers, Switches, and Firewalls) to implement remote LANs/WANs, to include, Satellite Communication circuits, OC-3, T-1, and DS3. As a Senior Network Technician these responsibilities also include layer 2 technologies, specifically Cisco Ethernet switches and performing routine setups on Cisco equipment which consists of configuring switch ports access, switch port security, and VLAN trunking as well as integrating encryption devices into the network infrastructure; specifically, Fastlane, Taclane, KIV19 and KIV-7.

Key Details:

• Primary focus to provide Technical Service Support for the Theatre Battle Management Core System (TBMCS) in remote locates across the globe, including IP management, LAN and WAN management, and hardware systems integration support.
• Insure the security of systems and materials up to US-only, top secret sensitive-compartmented information (TS/SCI) level and perform the technical encryption by installation, operation, configuration, synchronization diagnostic testing and repair of sensitive, complex, encryption devices consisting of KG-194, KIV-7, and TACLANE 175 and Classic.
• Performs technical mission requirements analyses and develops the necessary operational system architectures, including hardware identification and internal configuration for SIPRNET, NSANET, and JWICS solutions at both fixed and deployed sites.
• Provide NT system administration, network support, network monitoring, installation and diagnostic testing and repair, calibration, configuration, operation and upgrade of sensitive, unique, complex, one-of-a-kind, classified, compartmented, US command, control, communications, computer and intelligence (C4I) US intelligence community systems.

Confidential, CT
Technology Analyst (June 2008 to Oct 2009)

My primary function as a Technology Analyst is to provide comprehensive analysis of assigned projects included the gathering of business requirements, creating test plans and cases, and QA of software/hardware following Agile and Waterfall software development methodology and the Scrum process.

Key Details:

• Execute the complete user test plan within a designated schedule determined by SCRUM process. Compare/analyze the actual results with the expected results. Identify and document any bugs or problems within the retail technology projects. Communicate these results to the programmer/business analysts through issue tracking software.
• Utilizing the following programming languages: VB.Net, VBScript, VBA, AutoIT, TCL, and SQL to successfully perform automated software testing, develop utility applications, and installation packages for software systems.
• Identify, recommend and implement QA and technology related process improvements as well as hardware and software solutions.

Confidential, CT
Help Desk Technician (June 2006 to June 2008)

As a POS Help Desk Technician I provided first level support to 32000+ Franchisee Point of Sale (POS) computer systems and related equipment located at our retail stores, corporate office, and remote user locations. I also performed general maintenance support of POS systems to include software and operating system (Microsoft Windows NT/2000/2003/XP professional), cash registers, receipt printers, debit/credit pin-pads, and check readers and Interpreted, evaluated, and resolved complex problems reported to the help desk regarding various hardware and peripherals, POS systems, software, and core business systems.

Key Details:

• Research, resolve and respond to incoming questions in a timely manner specified within the department Service Level Agreement.
• Providing training on a bi-weekly basis for 30 - 50 franchisees focusing on current in-store technology information.

MILITARY EXPERIENCE

Confidential, (103rd ACS & 263rd CBCS)
Communications Computer Systems Operations (Aug 2005 to Present) Part-Time

Provide network and computer end-user support for 130+ Air Force Personnel by performing network administration and desktop support duties on a Windows Server 2003 domain which consist of the following server services: Print Server, DNS Server, File Server, and DHCP Server. Performed all the duties of a Windows Systems Administrator.

Key Details:

• Providing core network services configuring, installing, and managing data services at the network hardware and software operating systems level.
• Installing, implementing, configuring, and maintaining functional system components.

EDUCATION / CERTIFICATIONS

A.S. Information Systems Technology
Maxwell Gunter AFB Alabama

CCNA (Cisco Certified Network Associate)
CCENT (Cisco Certified Entry Network Technician)
MCP (Microsoft Certified Professional)
Network+